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EDWARD JOHN ALTENAU

22 Esther Place
Lake Katrine, NY 12449
ea97bda2@westpost.net
OBJECTIVE
Seeking a position where I can utilize my 10+ years of experience in
the PURCHASING/CUSTOMER SERVICE field
EXPERIENCE
Purchasing Agent
* Purchase the highest quality merchandise at the lowest possible price and in c
orrect amounts.
* Prepare purchase orders, solicit bid proposals and review requisitions for goo
ds and services.
* Research and evaluate suppliers based on price, quality, selection, service, s
upport, availability, reliability, production and distribution capabilities, and
the supplier's reputation and history.
* Analyze price proposals, financial reports, and other data and information to
determine reasonable prices.
* Negotiate, or renegotiate, and administer contracts with suppliers, vendors, a
nd other representatives.
* Monitor shipments to ensure that goods come in on time, and in the event of pr
oblems trace shipments and follow up undelivered goods.
* Confer with staff, users, and vendors to discuss defective or unacceptable goo
ds or services and determine corrective action.
* Maintain and review computerized or manual records of items purchased, costs,
delivery, product performance, and inventories.
Customer Service Representative
* Confer with customers by telephone or in person in order to provide informatio
n about products and services, to take orders or cancel accounts, or to obtain d
etails of complaints.
* Keep records of customer interactions and transactions, recording details of i
nquiries, complaints, and comments, as well as actions taken.
* Resolve customer service or billing complaints by performing activities such a
s exchanging merchandise, refunding money, and adjusting bills.
* Refer unresolved customer grievances to designated departments for further inv
estigation.
* Complete contract forms, prepare change of address records and issue service d
iscontinuance orders using computers.
* Solicit sale of new or additional services or products.
WORK HISTORY
R.C. Lacy,Catskill, NY 2010
Experience Works, Kingston, NY 2009
Unity Creations, Saugerties, NY 2009
Norman Temporary Services, Kingston, NY 2008-2008
Purchasing Agent, Ulster Savings Bank, Kingston, NY 2002-2008
Dispatcher, Kosco Oil, Kingston NY 2001-2001
Parts Counter Person, Begnal Jeep/Chrysler, Kingston NY 1998-2001
Data capture Operator, Fleet Financial Group, Lake Katrine NY 1997-1998
Parts Counter Person, Langan Chrysler, Albany NY 1997-1997
EDUCATION
AA Liberal Arts Ulster County Community College, Stone Ridge NY
BA History State University of New York at New Paltz, NY
Numerous Computer Classes
PERSONAL
Proficient in Microsoft Word and Excel
US Navy Veteran, Honorable Discharge
REFERENCES WILL BE FURNISHED UPON REQUEST

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