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Kathy E.

11479 West Ridge Road
Elyria, OH 44035
Cell: 440-315-5133

Personable, reliable, and hard-working administrative assistant with a proven hi
story of commended performance for diverse-industry companies. Advanced computer
proficiencies (MCAS certified) reinforced by strong clerical, accounting, and c
ommunications skills. Expert multi-tasker known for service excellence, attentio
n to detail, and superior organizational and problem-solving talents. Enjoy work
ing behind the scenes, excel stepping into newly created roles, and take pride i
n exceeding customer and employer expectations.
Key Skills
Executive & Administrative Support
Project Organization & Management
Spreadsheets & Data Entry (75 WPM)
Phone Reception & Customer Service
Event Planning / Management
Purchasing & Inventory Management
General Bookkeeping & Accounting
Accounts Payable / Receivable
Records Organization & Management
Database Administration
Billing / Invoicing / Collections
Research, Reports & Correspondence
Technology Summary
* MS Office Suite (Word, Excel, PowerPoint, Outlook)
* Microsoft Certified Application Specialist (MCAS), 2009
Professional Experience
HOME LENDING SOURCE Middleburg Heights, OH
Full service mortgage lending institution.
Administrative Support Consultant Finance and Accounting Department, 2009 to Pre
Working on a contractual basis, provides key support to the Director of Finance
and Accounting. Key Results:
* Completes special projects as requested. Example of projects completed:
* Branch Budget Model. Used by branch personnel to determine loans closed (inc
ome) versus branch expenses.
* Credit Report. Used by Finance Department to determine the credit cost per c
losed loan.
* Expense Reimbursement Report. Used by company personnel to report monthly ex
* Provides support/instruction in the use of Microsoft software. Assisted fina
nce personnel in the use of Microsoft Office
* Working with the Director of finance and Accounting and the department personn
el frees up their time to pursue project and business objectives that help move
the company forward.
Contract provider of customized training as well as career development services.
Administrative Assistant/Software Instructor (Part-Time), Adult Career Center, 2
009 to Present
Played a major role in the Adult Career Centers pursuit of school recertificatio
n through the North Central Association Commission on School Improvement (NCA-C
ASI) accreditation process. Key Results:
* Recognized as a key driver in the recertification process resulting in high ac
commodations from upper level administration as well as visiting officials from
North Central Association.
* As Project Coordinator, responsible for the collection, organization and prese
ntation of data that supported and demonstrated the quality practices, condition
s and results in the school.
* Created an electronic filing system which held data, downloaded by key personn
el, used to support the practices of the school.
* Using Microsoft Excel software, hyperlinked the information contained in the e
lectronic filing system to the North Central Associations Artifact Evidence Hype
rlink Management Tool, which was used to critically analyze and objectively inte
rpret the Adult Career Centers documents and processes.
* 100% of data was presented electronically.
Develop curriculum for and teach customized, needs-based computer training sessi
ons to employees of client companies. Also responsible for Academic Remediation
program (focused on equipping adults with common workplace skills required by al
l jobs) utilizing KeyTrain interactive training system and WorkKeys assessment t
esting. Key Results:
* Distinguished as one of LCJVSs highest-ranked instructors, consistently earnin
g high student satisfaction scores in all classes taught.
* Demonstrated the ability to tailor instruction to meet the needs of computer u
sers with divergent skill levels. Taught beginning to advanced courses in Micros
oft Word, Excel, and PowerPoint with equal success.
* Credited as a key driver of increased business and revenues as the primary go-
to person on completing the computer section of requests for proposals (RFPs) an
d as a member of the Adult Career Center Advisory Board.
Provided formal instruction to multigenerational groups in the art of horseback
Owner / Operator & Certified Riding Instructor, 1999 to 2008
Founded and grew successful business from startup, managing all aspects of daily
administrative, fiscal, marketing, sales, and customer service functions in add
ition to serving as lead horseback riding instructor for beginning to advanced e
questrians (including multiple national award-winning students). Key Results:
* Innovated and launched various programs that increased revenues 112% over the
life of the business.
* Organized multi-day, filled-to-capacity riding clinics attracting professional
equestrians from across the U.S. and Canada. Managed all aspects of these seaml
essly executed and highly acclaimed events, including planning, scheduling, logi
stics, travel/hotel arrangements, volunteer recruitment, meals, budgeting, billi
ng, and marketing/promotions.
* Cultivated strategic partnerships with local recreational departments, area Gi
rl Scouts clubs, and mental health organizations to provide one-on-one sessions
and group classes in horsemanship for their members/clients.
COMMUNITY HEALTH PARTNERS (formerly Lorain Community Hospital) Lorain, OH
Major healthcare and hospital organizations.
Administrative Assistant to the VP of Managed Care, 1990 to 1999
Provided multifaceted executive support to CHPs VP of Managed Care, with commend
ed performance resulting in recruitment by this executive to continue as her ass
istant when she left CHP and joined UHC in 1993. Scope of daily duties included
incoming/outgoing correspondence, expense reporting, maintaining executives cale
ndar, coordinating high-level meetings, filing/records management, various resea
rch/special projects, customer/phone reception, and general office management. L
iaised extensively with management and administrative staff, treating all indivi
duals with courtesy and respect. Key Results:
* Stepped into two newly created positions, demonstrating the ability to hit the
ground running and continually anticipate the needs of the VP.
* Organized office and all files, systems, and calendars to optimize smoothly ru
nning workflow. Efforts resulted in increasing efficiency level two-fold, thus e
nabling VP to focus on more high-level, strategic initiatives. used in meetings
with corporate colleagues and clients.
* Coordinated various special projects, including all aspects of departments mov
e to off-campus site (accomplished on time, on budget, and with zero disruptions
to daily operations or internal/external customer service).
* Rapidly resolved over two years worth of backlogged files, creating an organiz
ed, intuitive filing system allowing for easy data access.
* Leveraged expert skills in PowerPoint to create acclaimed presentation materia
ls for VP and senior management staff.
* Coordinated all aspects of numerous meetings, retreats, and other special even
ts for groups of up to 20+ participants.
* Earned exemplary marks on performance reviews, with particular praise for mult
i-tasking strengths, proactive problem solving, and excellence in completing dem
anding workload ahead of deadline and with superior quality.
KEYBANK (formerly Society National Bank) Cleveland, OH
Premier banking and financial services institution.
Administrative Assistant to the VP of Mortgage Loans, 1988 to 1990
Word Processor, 1984 to 1988
Routinely exceeded expectations throughout employment, resulting in increased re
sponsibilities and promotional advancement. Awarded Employee of the Month honors
, and earned repeated commendations for dependability, problem-solving, expert c
ommunication skills, and customer service excellence.
VACLASSROOM Online Training Center
VAClassroom is a comprehensive skills center for virtual assistants, online prof
essionals and consultants. Currently enrolled in the following classes:
Internet Marketing Virtual Assistant Program
Virtual Event Specialist Program
Social Marketing Specialist Training Program
Certificate in Accounting, Minor in Computerized Business Technology, 2009
Administrative Assistant Internship, 2009
Completed ten-month administrative assistant program with honors (GPA: 4.0). Dur
ing internship at LCJVS, compiled student packets, coordinated materials for boa
rd meetings, generated reports, worked telephone switchboard, organized filing s
ystem, and created templates used to generate invoices and contracts.
Executive Secretary & Word Processing Certifications, 1984 (GPA: 3.0
Of Note:
* Fully equipped home office includes separate telephone line, desktop with Wind
ows Vista/XP package, scanner, fax, and Skype technologies
* Active Member, Toastmasters International