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Brenda Law-Whitfield

3434 Ashlock Drive, Houston, TX 77082-5504


281.940.7137 (SKYPE-worldwide)
713.445.9197 (Office-Baghdad); 281.467.4209 (Houston)
bl982210@westpost.net (E-mail)

CAREER OBJECTIVE My objective is to obtain a position with an innovative organiz


ation that offers full growth potential, based on performance and merit.
PROFESSIONAL PROFILE
Extremely detail-oriented
Excellent organizational skills
Outstanding customer relations skills
Excellent ability to handle multiple tasks & projects simultaneously & to work u
nder pressure
Outstanding ability to focus on issues strategically & develop effective problem
resolutions
Excellent written & verbal communication skills; Strong business writing skills
Excellent interpersonal skills; Outstanding ability to professionally interact w
ith customers & clients
Strong leadership skills & the ability to be a team player
Strong compliance analyses abilities
Outstanding ability to provide direction and motivation to staff & enhance team
building
Outstanding presentation/facilitation skills
Outstanding ability to work independently & without direct supervision
Proficient in MS Word, Excel, PowerPoint, Outlook, Access Databases, Medisoft, T
X ACE, TDH Connect
Texas Notary Public Commission (expiration date 01 Sept 2010)
EMPLOYMENT HISTORY
Wackenhut Services (WSLLC), Baghdad, Iraq
08-09 to Present
Human Resources Representative-Lead:
Assigned to Iraq HQ HR
Manage & coordinate routine HR office activities IAW established standards & eth
ics
Provide guidance to all personnel, IAW company guidelines, policies & procedures
Receive, distribute and/or process personnel issues, i.e., benefits, government
required documents & badges, accountability reporting & personnel updates
Conduct orientation-training sessions
Manage Iraq hiring tasks
Manage employee accountability of all WSLLC -Iraq personnel
Create & maintain HR filing systems
Manage HR database inputs
Compile, provide & distribute daily & weekly reports, as applicable
TEEX ESTI Proctor - Iraq-wide
Service Employers International (SEII), Baghdad, Iraq
12-07 to 07-09
(completed 19 months on a 12-month contract - 2 positions)
Customer Support Analyst-Regional, Baghdad, Iraq:
Act as liaison between IPS department and the end users
Regional Asset Management for 2600 + users
Responsible for two (2) databases
Responsible for Department of Justice (DOJ) data retention & Corporate Asset Tra
vel (CAT) tracking
Maintained a < 4 surplus ratio
Special Projects Administrator, Balad, Iraq:
Participated in developing, improving & performing personnel & equipment account
ability reports, forms & databases for Movement Control Team (MCT) theater-wide
operations
Collected, monitored & tracked MCT theater reporting deficiencies/discrepancies
to improve administrative procedures
Unemployed
07-07 to 12-07 (family death)
12-06 to 07-07 (Personal Leave of Absence - family illness)
DRS Technologies, formerly TAMSCO, Baghdad, Iraq
02-05 to 07-07
Compliance Manager: (completed 24 months on a 12-month contract)
Acted as Liaison between the IT end users (Military, DOD contractors & DOS civil
ians) & the IT contractors, to manage the classified, unclassified & defense-swi
tched networks
Developed & implemented the Information Management Officer (IMO) program, consis
ting of unit representatives, in accordance with all applicable government regul
ations - decreased HelpDesk traffic by 78%
Developed, planned & facilitated successful IMO training sessions, in accordance
with the federal regulations
Composed & developed policies, processes, SOPs, MOUs, MOAs, in support of Projec
t Management; Required a Secret Security Clearance
Service Employers International (SEII), Baghdad, Iraq
12-03 to 02-05
Customer Service Supervisor: (completed 14 months on a 12-month contract)
Supervised customer service center in US Embassy Annex
Exercised outstanding frontline customer relations through efficient & effective
problem identification, recognition & resolution, timely feedback & follow-ups
Facilitated client new-comer's orientation for Military & DOS to introduce provi
ded services available
Westside Consultants, Houston, TX
01-00 to 12-03
Consultant:
Developed & implemented business formation & development plans
Developed & implemented document development & grant writing programs
Developed & implemented start-up consultation plans
Bay City Healthcare Systems, Bay City, TX
03-99 to 02-03
Executive Director:
Handled Human Resource functions & payroll functions
Implemented an ongoing training system for staff (individually & as a team)
Developed & implemented standard operating procedures & policies
Assessed patient evaluations & progress to insure quality & consistency in patie
nt care
Assigned & scheduled staff to office & on-site case loads
Developed an ongoing quality assurance program for identification of discrepanci
es to enhance & improve & the quality of care in a medical clinic environment
Established & maintained an auditing system of documentation review for clinical
progress notes, patient initial & follow-up evaluations and discharge summaries
to insure compliance with applicable regulations (Medicare, Medicaid, insurance
companies) to optimize reimbursements
In-depth use of ICD, CPT Code Books, & HCPCS
Quality Testing Systems, Houston, TX
01-94 to 02-03
Program Consultant:
Handled Human Resource functions & payroll functions, i.e., recruiting, staffing
, & new employee orientation
Trained & managed contractors & staff, & established & maintained a legally comp
liant system
Developed & implemented standard operating procedures & ongoing quality assuranc
e plans for identification of discrepancies to enhance & improve the quality of
services in the drug-testing industry
Developed various checklists & quality review systems to ensure the integrity of
urine collection procedures
Maintained a <1% laboratory rejection rate
Researched all applicable regulations to ensure program compliance
Developed, planned & facilitated extensive training sessions, in accordance with
the federal regulations & the respective state regulations in the drug testing
industry
Performed on-site urine drug collections and alcohol testing on a national basis
Collection site administration of national network
Organized rehabilitation monitoring program
Performed comprehensive assessments & evaluations
Offered treatment and/or drug education recommendations
Drug-Free Consortium, Houston, TX
07-91 to 05-96
Medical Review Director:
Researched all applicable regulations to ensure program compliance
Developed, coordinated & managed medical review department for medical review co
ordination, EAP referrals, compliance analyses, federal, state & municipal regul
ation interpretation & policy development, collection administration, and labora
tory coordination
Developed, planned & facilitated successful training sessions, in accordance wit
h the federal regulations & the respective state regulations in the drug testing
industry
Developed an ongoing quality assurance program for identification of discrepanci
es to enhance & improve the quality of services in the drug-testing industry
Developed various checklists & quality review system to ensure the integrity of
urine collection procedures; Reduced laboratory rejections by 35%
Maintained a 1% or less laboratory rejection rate
Performed on-site urine drug collections and alcohol testing on a national basis
Collection site administration of national network
Organized rehabilitation monitoring program
Performed comprehensive assessments & evaluations
Offered treatment and/or drug education recommendations
National Safety Alliance, Nashville, TN
01-90 to 07-91
Medical Review Manager:
Researched all applicable regulations to ensure program compliance
Developed an ongoing quality assurance program for identification of discrepanci
es to enhance & improve the quality of services in the drug-testing industry
Developed, coordinated & managed medical review department for medical review co
ordination, EAP referrals, compliance analyses, federal, state & municipal regul
ation interpretation & policy development, collection site administration, labor
atory coordination
Maintained a 3% or less laboratory rejection rate
Developed various checklists & quality review system to ensure the integrity of
urine collection procedures; Reduced laboratory rejections by 30%
Developed, planned & facilitated successful training sessions, in accordance wit
h the federal regulations & the respective state regulations in the drug testing
industry
Unemployment
04-85 to 01-90
Ebasco Constructors, Palacios, TX
02-81 to 03-85
Inspection Supervisor:
Assigned to the South Texas Nuclear Project, Unit II Mechanical (Piping) Enginee
ring
Responsible for non safety-related pipe & hanger inspections to ensure conforman
ce to any and all specifications within the acceptable tolerance
Initiated non-conformance reports (NCR) to correct discrepancies
Member of Volunteer Fire Brigade
4 years of experience as associate chemical process engineer in the oil and gas/
chemical industry & a member of the Volunteer Fire Brigade
EDUCATION
Texas Engineering Extension Service (TEEX), Texas A&M
04 & 05-2010
Emergency Services Training Institute (ESTI) Proctor Certification
Theater Training Center, KBR U, Baghdad, Iraq
11-2009
Front Line Supervisors Training Course
Open Bible Institute & Theological Seminary, Greenville, SC
2009 - Present
Spiritual Counseling
HR Training, Green Zone, Baghdad, Iraq
02-2004
Supervisors Training Course
Ed Montgomery Institute for Leadership , Houston, TX
2002
Church / Spiritual Leadership Certification
NSA/ChoicePoint, Houston, TX
2001
Breath Alcohol Technician Certification (BAT)
DATIA, Alexandria, VA
2000
Collector Certification (CPC)
Collector Trainer Certification (CPCT)
Third Party Administration (TPA) Management Certification
UT Graduate School of Business, Austin, TX
1999
Business Management for Minority Leaders Certification
Turner Construction Company
1997
Fundamentals of Construction Management Certification
U of H Graduate School of Social Work, Houston, TX
1997
Grant Writing Certification
Houston Community College, Houston, TX
1996 - 1997
Major: Psychology (3.8 GPA)
SASSI Institute, Bloomington, IN
1996
Chemical Dependency Assessment Certification
Intoximeters, Inc., St. Louis, MO
1995
Breath Alcohol Technician Certification (BAT)
Saliva Testing Technician Certification (STT)
Calibration Technician Certification
Texas A & M Fire Training School
1977 and 1978
Certified Firefighter
Texas A & I, Kingsville, TX
1976-1977
Major: Mathematics (3.0 GPA)
VOLUNTEER ACTIVITIES
Chapel Volunteer Coordinator (Chaplain-appointed position)
2004-2006
Baghdad Chapel, Baghdad, Iraq
Assistant Director of the Comfort Ministry (Pastor-appointed position)
2002-2003
Abundant Life Cathedral Church, Houston, TX
Band Booster Club Coordinator (Band Director-appointed position)
2001-2004
Taylor H.S., Houston, TX
Decision Making Committee Member (Principal-appointed position)
2001-2005
Chairperson of two (2) committees
Taylor H.S., Houston, TX
Sponsorship Coordinator (Voted position)
2000-2003
Ashton Village Swim Team, Houston, TX
Room Mother (Teacher-appointed/requested positions)
1991-2001
(for two grades / classrooms)
SBISD, AISD, Houston, TX
REFERENCES
References are available upon request.