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Gary Duckworth

5177 Kings Park Dr., St. Louis, MO 63129 (314) 894-5920/(314) 630-8537
Inside Sales
Telecommunications / Production
Proven expertise in driving sales, bid proposals and contract negotiations with
an innate ability to enhance business operations, customer satisfaction and prof
itability. Able to ensure compliance with company customer service guidelines, s
chedule and prioritize work of direct reports to guarantee planned sales and pro
fit goals are achieved. Possess talent for identifying customer needs and presen
ting appropriate company product and service offerings.
Core Competencies
Resource Allocation Strategic Planning Lead Generation
Customer Service/Retention Business Development Bid Proposal Deployment
Project Management Billing/Tracking/Forecasting Account Maintenance
Professional Experience
AT&T, St. Louis, MO
May 2000 - December 2009
Inside Sales Representative (May 2007 - December 2009)
Consistently cultivate and sustain strong relationships with a diverse account b
ase of customers amid GEM markets on sales of Data equipment. Deliver accuracy w
ith RFP quotes within standard margin guidelines, order equipment, track and coo
rdinate installation, book maintenance and follow up on any billing issues. Work
s closely with outside sales to maintain forecasts, order activity, backlog repo
rts. Actively work with Account Managers and Technical Sales Executives to strea
mline process flow.
Instrumental in increasing pre-sales and post-sales activities $250,000 in conj
unction with the outside sales force, project management and systems engineering
Continually assist team achievement of $3.5 million a month and 105% in year to
date sales quotas.
Sustain individual sales of more than $8 million annually and consistently obta
in a monthly sales average of $900,000 with a client roster of 60 accounts in Mi
ssouri, Arkansas and Texas.
Installation Coordinator (May 2000 - May 2007)
Orchestrated installation and MAC measures with technicians and/or customers, ma
terial staging, documentation, monitoring and scheduling of procedures on voice
phone equipment. Scheduled trouble tickets supporting technicians and verified p
recision of subcontractors' billing, audits all documentation, and tracking of s
ubcontractor accruals for periodic reporting.
Delivered pricing information for nonstandard equipment parts, complex and non-
routine labor estimates.
Offered support to 35 accounts dedicated in the GEM markets as a single point o
f contact providing quotes, ordering equipment, scheduling of installation, prov
ide resolution to any billing issues Supervised 20 staff members within the de
partment across five years as Team Leader.
Southern Graphic Systems, St. Louis, MO April 1984 - October 1999
Production Manager/Sales
Oversaw operations within several departments including, sales, production and p
rinting assuring excellence with end users. Completed project bidding, proof sub
mission, and follow up on pressruns to ensure engravings matched signed proofs f
or production runs.
Obtained more than $1 million in sales to local customers including; Nabisco, K
norr and McCormick Schilling.
Scheduled six departments encompassing 70 employees for engraving of Roto Gravu
re printing cylinders.
Augmented shipments by 600 engravings a year via streamlining production proces
s from initial stage through to completion within each department.
Diploma, Lutheran High School, St. Louis, MO