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TIAH 26 Greenwood Avenue * Hyde Park, Massachusetts 02136 781-956-7230 *

Dynamic technology professional with more than 15 years extensive experience ele vating organizational productivity, efficiency and technical operations through skillful development, implementation and management of advanced systems, platfor ms and software applications. Accomplished in all phases of the project developm ent lifecycle, including planning, solution development, implementation and on-g oing management of business goals and objectives. Excel in creating and improvin g business processes that help companies operate more efficiently. Recognized by vendors, peers and clients as a valuable team member who consistently delivers value-added solutions. Ability to communicate complex technical and business iss ues clearly and manage the complications of integrating new technology across bu siness units and gaining their support. . AREAS OF EXPERTISE Operational Effectiveness * Systems Analysis & Improvement * Project Lifecyc le Management Agile Processes * Systems & Network Management * Data Warehouse * Problem Resolution Customer Service * Waterfall SDLC * Budgeting & ROI * Project Reporting * Change Management Resource Management * Team Building & Staff Development * Vendor Relations M anagement * Data Masking * Multi-Department Teams * ITIL * IT Asset Manag ement * IT Service Management * Outsource & Remote Team Management * PMO * Consulting * Business Process Improvement & Management * Facilitation * ?System Audit PROFESSIONAL EXPERIENCE Business Owner * Boston, Massachusetts * 2008 * Present * Started a financial services business to provide assistance to merchants in the processing of financial transactions and credit cards payments at low rates. FFUSA guarantees the low rates working with various banks. * Part-time online market research with an online marketing company to provide assistance to companies wanting to bring new products to market. * Independent project management ASCEND CONSULTING * Waltham, Massachusetts * 2006-2008 Business consulting firm with 200 employees. Manager * Project Management and Business Process Improvement Directed all aspects of technical, strategic and tactical business process impro vement, system implementation, outsourcing, and report automation projects for m ajor clients such as Fidelity Investments, and TIAA CREF. Managed large projects across business units and technology department and was responsible for managem ent of resources, cost, planning, delivery, and implementation of projects in a matrix environment with competing priorities. Consulted with clients, vendors, I T developers and other stakeholders to identify best strategies and coordinate i mplementation of projects to meet business goals and objectives within budget. E valuated existing processes for streamlining and cost reduction opportunities. C reated customized client solutions for system implementation and conversion. Dev eloped project scope, managed financial and human resources, and controlled sche dule. Reported projects status projects sponsors and senior management and made presentation on strategic direction of project to steering committees, IT Govern

ance Committee and senior management. * Slashed 30% from investment quarterly and monthly reporting time by implemen ting automated processes and creating a data warehouse. * Reduced errors by 15% with the development of improved quality assurance pro cesses. * Managed the successful outsourcing of product and creation of reporting syst ems for compliance and financials. * Salvaged project timeline by leading a workshop with stakeholders of diverse and competing interests to gain consensus and identify requirements for investm ent and analysis reporting. COMMONWEALTH OF MASSACHUSETTS IT DIVISION * Boston, Massachusetts * 2005-200 6 State government organization with more than 10,000 employees. Director * Development and Operations Supervised 34-person team including remote staff in redeveloping, re-engineering and managing a new technology warehouse for the entire Commonwealth, developing systems, processes and protocols to ensure optimal functionality while maintain ing data security. Responsible for staffing, developing, motivating, and improvi ng the delivery of service provided by the Warehouse. Worked with multiple depar tments and state agencies to resolve competing needs and identified and negotiat ed resources matrix to the project. Implemented programs that allowed department s to view only approved data. Provided training on new technologies to all affec ted departments and state agencies. Provided monthly progress reports to executi ve-level management on progress, challenges, and milestones. * Secured highly guarded financial resources for an entirely new information t echnology warehouse system by developing a proof of concept plan that include re lied on data comparisons to demonstrate significant cost savings and operational improvements. * Diagnosed technology deficiencies and process flow bottlenecks and persuaded departments to adopt recommended changes. * Successfully implemented PMO and business process improvements to efficientl y service Commonwealth. * Cultivated successful relationships with all departments of State Government to deliver improved service. * Enhanced system performance 40% by integrating new technologies that process ed queries that used to take 7-8 hours in less than 10 minutes. * Replaced old technologies that only allowed one query to run at a time, impl ementing a system that enabled multiple queries to run simultaneously while pres erving data security though gated access. KEYPORT LIFE INSURANCE COMPANY * Boston, Massachusetts * 1999-2005 Full-service life insurance company with 600 employees. Previously Liberty Mutua l Company and SunLife Financial. Senior Manager * Information System / Project Management Oversaw all applications in the production environment, provided batch reporting , ensured system maintenance and maintained 24x7 operation, supporting and maint aining the integrity of test, pre-production and production environments. Monito red the process of rate entry for fixed products and managed relationships with pricing vendors to ensure accuracy. Maintained the interactive voice response sy stem with updated customer policy information, including value. Supervised 33 de velopers and business analysts in 2 locations. * Developed business case that gained support and financial commitment from se nior management to automate manual rate entry process.

* Initiated an automated rate entry process that eliminated manual entry of fi xed rated, decreased completion time from 5 days to 1 hour and slashed error rat e by 95%. * Prevented extensive delays and mistakes during transition to NAVISYS LifeCad System by requesting and justifying employee training that had not been planned . * Managed staff in a matrix environment with competing priorities to automate the rate entry process and development for the NAVISYS LifeCad System. * Promoted from Senior Manager, Application Support and Technical Support with authority for 20 technical and application support personnel providing 24x7 ass istance for technical operations. EQUISERVE * Boston, Massachusetts * 1998-1999 Financial Service Company providing management in 401k, stock option and proxy s tatements. Project Manager / Senior Business Systems Analyst Directed large-scale projects for European clients, focusing on new processes an d systems to support stock option plans, employee pension plans and employee sto ck purchase plans. Worked closely with clients at all levels to identify needs a nd customize solutions that met requirements. * Led the conversion from a standalone PC system to a centralized networked sy stem, securing financial and customer personal data, providing easy access to da ta and allowing for 100% backup and recovery of data. * Established methods and standards to transfer European files to US-based sys tems, reducing data transmission errors and increasing speed by 40% with the dev elopment of a detailed file layout that accommodated different layout types. * Developed data and systems controls to support backup and updating, ensuring that all stock options data was secure and easily recoverable in case of a disa ster. Career Note: Additional employment includes Project Manager with Career Enhancem ent International and Senior Systems Analyst with Research Institute of America Group. Full details available on request. EDUCATION / PROFESSIONAL DEVELOPMENT Master of Business Administration * Suffolk University * Boston, Massachuset ts Bachelor of Science in Economics and Management * University of Liberia * Mo nrovia, Liberia Technical Skills COGNOS PowerHouse * Microsoft Project * Microsoft Access * Microsoft Offic e * Microsoft Visio * SQL * Crystal Reports * Lotus Notes * Brio Query * UNIX * Oracle