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REBECCA A.

ZIEMER
3195 Village Glen Trail * Snellville, Georgia 30039
770-982-9747 * rz3a4d7a@westpost.net
PROJECT / PROCESS MANAGER - OPERATIONS MANAGEMENT
Dynamic, results driven professional with extensive experience in Product Develo
pment, Operations Management and Training Program Development. Proven success i
n orchestrating complex process improvements and revenue growth initiatives in a
lignment with corporate goals. Highly effective leader with demonstrated track
record of developing top-performing teams, and implementing best practices to en
hance performance metrics and client relations. Six Sigma Green Belt certified B
lack Belt trained.
HIGHLIGHTS OF QUALIFICATIONS
Project Management * Process Improvement * Operations Management * Process Engin
eering
Audits Internal/External * Strategic Planning * Product Development * System Mig
rations
Performance Metrics * Data Analysis * Needs Assessment * Compliance Policy * Cre
dentialing
Business * Client Relations * Customer Service * Consensus Building
Training Program Development * Team Building & Mentorship * Cross-Functional Lea
dership
SELECTED ACHIEVEMENTS
Turn Around Operation. Assured retention and satisfaction of top-revenue client
s and top-performing personnel as a leader of cross-functional teams. Mentored
, promoted and motivated employees; assembled and trained top-performing teams.
Conducted expert analysis of work-in-process, revenue and profit margin report
s; consulted weekly with Vice President of Operations. Provided expert contribut
ion to sales team efforts to land new business. RESULT: Fueled client satisfac
tion increases of 12%, boosted employee satisfaction 20%, drove profit margin gr
owth of 3%, and slashed workload carry-over 4%.
Client Relations. Knack for anticipating customer needs and designing solutions
that help them meet their goals. Collaborated with multi-million dollar client
s in creating and implementing new policies and procedures. Key contributor in
the introduction and consolidation of new background production platform serving
all clients. Served as support resource for continued system use and maintena
nce. Spearheaded documentation, coordination and training of over 1800 clients.
RESULT: Successful consolidation of 6 operations platforms into one .
Performance Metrics. Established satandards for effective job performance and ev
aluated each associate accordingly. Overhauled associate position descriptions.
Conducted extensive market research on current salary levels; adjusted employee
salaries as necessary. Collected and analyzed data; developed performance metri
cs for employee positions; documented analysis and implementation; delivered exp
ert recommendations to executive leadership on effective employee management.
RESULT: We saw a 12% boost in employee satisfaction and retention.
Product Development. While responsible for Domestic Product Audit and Complian
ce, scores improved 11% across the division. Worked across the organizat
ion with various teams to achieve their buyin for all assigned product offering
s.) Assisted in the development of a major vendor system implementation. Doc
umented, coordinated, and conducted training for all verification employees. As
sisted in the implementation of new background production platform for all clien
ts. Assisted in the development of new billing adjustment system to be used in
6 call centers. (95% success)

REBECCA A. ZIEMER
3195 Village Glen Trail * Snellville, Georgia 30039
770-982-9747 * rz3a4d7a@westpost.net
POSITIONING STATEMENT: To secure a leadership role in Project, Product, and/or
Operations Management for a progressive organization in the Atlanta Metro area.
PROFESSIONAL EXPERIENCE
CHOICEPOINT, INC. - Alpharetta, GA.
2004 - 2008
Senior Bussiness Analyst
4 successful high impact projects
Domestic Audit and Compliance Manager for all division products.
Project management and team leadership
Client recredentialing
Training and development of top-performing employees.
CHOICEPOINT, INC. - Middleburg Heights, OH
2003 - 2004
Operations Manager
Elevating company performance and revenue growth through highly effective proces
s improvements.
Developed management team
Set production metrics
Implemented growth strategies
Client retention by exceeding client expectations
Consulted with sales team as they developed sales strategies
Developed top-performing employees
Reengineered workflow
CHOICEPOINT, INC. - Middleburg Heights, OH
2000 - 2002
Assistant Operations Manager
Analysis of client product package, advised sales team of any recommendations
Training and development of a customer service team of excellence
Monitoring of production metrics, ensuring all production markers were met
Monitored time service reports ensuring on-time delivery of all products
Solved client issues and concerns
CHOICEPOINT, INC. - Middleburg Heights, OH
1998 - 2000
Supervisor - Client Service
Lead team responsible for multi-million dollar client
Created client specific reports
Analyzed workflow, revenue, product delivery, and service reports
Anticipated client needs and potential challenges
PROFESSIONAL TRAINING
SIX SIGMA GREEN BELT
(Pursuing Black Belt)
EDUCATION
BA Education - Cedarville University - Cedarville, OH

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