The Telegraph - Calcutta : Metro

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| Tuesday, March 30, 2004 |
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A STAFF REPORTER

Supply meets demand, academia meets industry, tradition meets technology. Promising to plug an obvious need gap in the eastern market is the newest course that teaches the soft skills required for the IT-enabled Services (ITeS). Marking the “first tie-up between academia and the At work in a call centre: There’s a new course on offer that teaches the industry”, the St Xavier’s-Technable ITeS Academy, launched on Monday, is a collaboration between the soft skills required for ITeS

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143-year-old college and the new-age Technable

Spearheading the initiative is Santanu Bhattacharya, managing director of Technable Corporation, USA, and Technable Solutions, India. And lending a helping hand is Father Mathew, principal of St Xavier’s College. The month-long course will be conducted in three to four batches of 20 students each, with four hours of classes every day, five days a week. At the end of the intensive programme will be an ITeS Competency and Employability Certification, testing the skills of students and helping the employers gauge the level of training received. “We spoke to several individuals and companies in the industry, like PricewaterhouseCoopers (PwC) and BNKe Solutions, before deciding on what the requirements were, and then designed the training programme accordingly,” explained Bhattacharya. “There is a big demand from the ITeS industry for young professionals, which is proven by the number of companies that come to St Xavier’s for campus interviews. We will provide the training, so the companies get skilled individuals.” To prevent a “resource crunch”, more needed to be done to “prepare and train professionals to provide ready human resources in order to attract investors”, felt Roopen Roy, managing director, PwC. And such collaboration between academia and business would help “accelerate growth” in the eastern region, he asserted.

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The Telegraph - Calcutta : Metro

file:///H:/Sunny Folders/data 27.07.2010/Local Disk (D)/Press/story_3062716.asp.htm

The course will be conducted in two areas — call centre (voice) track and BPO (non-voice) track. The students will be taught a variety of domain skills, like personality and communication skills development (American vs British and Indian English, cultural File orientation and attitude building…) and computer competency (fundamentals, data not processing, Internet…). found Call centre-specific training includes customer support, market overview and tech support, Firefox can't while the BPO course will cover subjects like document handling, logistics and transaction find processing. The practical side incorporates group discussions, audio-visual presentations, the mock calls and even office visits. file
at The /H:/Sunny cost is Rs 8,000 with a Rs 3,000 discount for the first few batches, and it is open to Folders/data with 10+2 education and English proficiency. The faculty will initially consist of those 27.07.2010/Local professionals from the ITeS industry, while members of the St Xavier’s faculty will be Disk trained to teach in due course. (D)/Press /story_3062716.asp_files /ff2.gif. “Education in Calcutta needs a paradigm shift, with the invasion of globalisation,” was

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Father Mathew’s verdict, at the inauguration ceremony. “We have to become very practical-oriented, to give students the tools to go out into the industry and find jobs.” If this “practical” push on the Park Street campus works, the programme will be extended to bio informatics, operation management training and more.

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