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Cassie Sowder 859-494-2570

203 Parker Place Nicholasville, KY 40356

Experienced business professional with a proven ability to plan and execute proj
ects as well as possessing the necessary communication skills to coordinate dail
y personnel management; a high level of human relation skills has led to positio
ns as both a trainer and mentor; proficient in the use of Microsoft Office produ
cts such as Word, Excel, PowerPoint, and Outlook.
Ashford University
2009-Present Masters in Business Administration (expected graduation date: Septe
mber 2010)
2007-2009 Bachelor's in Arts - Organizational Management with concentration in p
Professional Experience
ACS Lexington, KY
Spring 2010-Present
Customer Care Assistant
Responds to and logs telephone inquiries and complaints using standard scripts a
nd procedures.
De-escalates tense customer service situations where the end result would most l
ikely be loss of the customer.
Places calls to customers in order to gather information, research, and resolve
inquiries, and service various other customer needs prior to the customer callin
g the company.
Bluegrass/Oakwood, Somerset, KY
Fall 2008-Spring 2010
Enrichment Center Manager/Store Manager
Administered training and evaluations, vacation requests, sick time and annual t
ime for all employees in department.
Entered and managed work order requests, purchase orders, and all other requisit
ions needed for store operations.
Inspected and qualified all merchandise for salability.
Completed a public relations campaign and created materials advertising for the
Wrote job descriptions, learning objectives and evaluations for clients working
in the store.
Recorded and maintained all performance data for the clients/instructors in acco
rdance with Bluegrass/Oakwood procedures.
Develop curriculums and task analyses for classrooms/workrooms for instructors t
o use as a guide in their work/class setting
Managed multiple projects, many of which were running simultaneous to one anothe
Changed work schedule as required to meet the needs of the facility, providing a
dditional flexibility for the companies labor resources.
Identified areas of below average performance; implemented solutions that improv
ed overall business function.
Bluegrass/Oakwood, Somerset, KY
Spring 2008 - Fall 2008
Positive Behavior Support Assistant
Served as Head Mentor for the facility Mentor Team that served to model and teac
h active treatment and effective interaction between individual staff and client
Directed the mentors and assisted with the daily operations of the other team me
Created data collection forms that targeted the specific behaviors being observe
Performed the actual client observations and collected data on the target behavi
Created charts and graphs to effectively communicate the recorded data to member
s of management.
Taught orientation classes on Person Centered Planning and Positive Behavior Sup
Utilized positive reinforcement techniques to motivate employees to meet their p
erformance expectations.
Led staff in positive reinforcement techniques so that they can identify and enc
ourage wanted behavior by the clients.
Scheduled daily staff training sessions.
Bluegrass/Oakwood, Somerset, KY
Fall2006-Spring 2008
Psychology Technician
Trained incoming psychology staff on all job responsibilities.
Taught new staff orientation classes on the basic principles of behavioral modif
Collected, analyzed, and tracked various forms of psychological and behavioral d
Documented and implemented department procedures at the request of the Clinical
Monitored and reported on established best practices to insure staff compliance.
Modeled appropriate techniques and interactions to various departmental staff.
Participated in meetings and training conducted by licensed doctoral psychologis
Kay's Jewelers
Sales Associate /Third Key
Interacted directly with customers in order to meet specified period sales quota
s as well as facilitating complete customer satisfaction.
Responsible for store inventory management including both the ordering and monit
oring of stock inventory levels.
Promoted to the third key position - role included cash drawer balancing respons
ibilities, inventory control procedures, staff scheduling, and store closing dut
Assumed managerial role in cases of a manager's absence.
References are available upon request.