You are on page 1of 1

Vanessa Appelhans

1174 County Rd 45* Hudson, CO 80642 (H) 806-252-1147

A versatile and skilled leader with excellent hands-on experience in developing
employees and improving
operations. Excellent communication skills and ability to motivate results-orien
ted teams, leading by example:
proactive approach with expert follow-up skills. Proven ability to increase prof
itability, revitalize performance,
and drive overall results.
Key Account/Client Management Training Team Building Project Management Negotiat
ing Decision
Relationship Building Strategic Key Alliance Financial Planning & Budget Managem
Employee Development * Performance Metrics * P & L * Business Development
FEDEX HOME DELIVERY, Lubbock, TX 2002-2009
Operations Manager
Managed $10M budget annually with staff of 20
During the fiscal year 2008 the company asked terminals to reduce their budgets
to 80% of original. Improved
Terminal efficiency to operate at 77% of original budget for that year.
Earned the top award "Hours per Accident" in 2008 for the Texas region at over 2
6,000 hours driven without an
Earned the top region safety award during years 2003, 2004, 2005, 2006, 2007 and
2008 for zero employee injuries.
No reported employee injuries from 2002-2008 for terminal. This was managed by i
nvolving all employees in
weekly safety meetings and having select employees, contractors, and management
in Safety Committee
Facilitated growth of regional services. In 2003, the Lubbock terminal supported
3 contractors and one
supplemental driver for a total of 4 routes. By 2009, we had grown to 8 contract
ors and 5 supplemental
drivers for a total of 13 routes and up to 6 temporary drivers during the busies
t season in October, November,
and December.
Earned "Excellence for Employee Retention" awards for 0% turnover during 2007 an
d 2008
Provided excellence in customer service.
* Recognized in 2006, 2007, and 2008 for excellence in customer service with the
"Customer Contact
Award, Texas Region", (in competition with over 20 other terminals).
* Received the division award "Customer Contact, Western Division" in 2007 and 2
008, (in competition
with over 170 other terminals).
UNITED AIRLINES, Omaha, NE 1997-2002
Operations Manager
Managed over 120 employees in 3 separate unions, operating within a $5.5M annual
Ensured safe and on-time departures. Employees were incorporated into every aspe
ct of ground operations including
ticketing, gate operations, baggage handling, aircraft servicing, and dispatch.
During the 2000/2001 year the Omaha station was commended for one of the best on
-time performances in the
country. This was accomplished by having set goals for every aspect of the opera
B.A., Political Science, Colorado State University, Ft. Collins, CO

Related Interests