Farzana Goswami

5465 145th Avenue, Ramsey, Minnesota 55303

(612)501-7020
farzana.s.goswami@gmail.com

PROJECT MANAGER
Career Focus: International Project Management | Marketing
Visionary and dynamic executive with demonstrated experience in planning, develo
ping, as well as utilizing emerging technologies that influenced most of the bus
iness function optimization in the past five years. Demonstrated in-depth exper
tise in conceptualizing and initiating superior customer service techniques impr
ovement and cost-effective plans, including technology initiatives, proposal dev
elopment, business development, and product management with full profit and loss
responsibilities. Reputed for spearheading major initiatives and training and i
mplementation of software to ensure bottom-line success. Effective at multitaski
ng in fiercely competitive, stressful, and fast-paced environment with dedicatio
n to first-rate service. Upright professional with superior organizational and c
ommunication skills essential in establishing productive relationship with all l
evels of professionals. Bilingual in English and Bengali languages.

CORE COMPETENCIES
- Project Management and Administration
- Business Process Development
- Executive Communication and Leadership
- Strategic Planning and Assessment
- Change Management/ Business Reengineering
- Consulting Techniques
- Superior Vendor Relationships
- Training and Enhancement
- Conflict Resolution
- Team Building/Networking

PROFESSIONAL EXPERIENCE
- CUMMINS, INC. ~ CUMMINS POWER GENERATION ~ Minneapolis, MN
PROJECT MANAGER ~ Oct 2005-Present
Display unsurpassed leadership in producing re-layout design that minimized cu
stomer issue bottlenecks while improving productivity and throughput within the
Engineering Department. Arrange training and development schedule for COS Opport
unities for engineering disciplines. Administer the Employee Business Review eac
h quarter for the plant. Enhance and supervise a program for all engineering sup
ervisors/managers; attended customer service training within three months of pro
ject launch.
Notable Accomplishments:
- Provided direct supervision to the international project team consisting of
seven members to accomplish Marketing Effectiveness Project for Switchgear, whic
h supported all of Switchgear Department to line the 2008 and 2009 initiatives t
hat maximized overall customer understanding, competitive positioning, and marke
t trend familiarity
- Spearheaded Six Sigma project to innovate tour for the whole plant; instrume
ntal in nurturing the tour satisfaction from 1.4 to 4.5 on scale of 5
- Demonstrated primary leadership to a team of 5 to amplify through put Engine
ering Change Request (ECR) from 237 days to 121 days which led to a significant
development of customer satisfaction
- Produced effective communication line to improve throughput for customer lea
d issues which led to resolving issue from 8 months to 2.5 months
- Created and cultivated initiatives that promote synergy, leadership, and pro
gression for all customer focused activities resulting in an employee motivation
and satisfaction
- Established and maintained a management accountability system that guarantee
commitment to ongoing service excellence for the Engineering Department
- Drove focus into the Engineering Department to confirm that all identified S
ervice Obstacle System requests were reviewed, assigned, and addressed within ti
me constraints
- Played a significant role in consolidating tracking system for all departmen
ts in engineering and report status update monthly to all stakeholders for commu
nity involvement initiatives
- Introduced customer service improvement training, including IDP objective in
success factors for all engineering disciplines
- NEIGHBORHOOD DEVELOPMENT CENTER (NDC) ~ St. Paul, MN
PROPERTY AND OFFICE MANAGER ~ Feb 2004-Aug 2005
Dynamically delivered integrated improvement ideas for entrepreneurial busines
ses to conform to all property management rules and regulations. Solely maintain
ed building leases and renewals; managed on-site tenant leasing relations. Spear
headed the developmental team of a software program using HTML particularly desi
gned for targeted customers and loan seekers. Took charge in leading and coordin
ating timely rent collection and leasing at Midtown Business Center North, Midto
wn Business Center South, and Lendways. Acted as a liaison between NDC and all t
enants to enhance relationship.
Notable Accomplishments:
- Influential in establishing a formulated process in Access database to track
and run query for all grants submitted and history tacking
- Conducted lease payment analysis to support business functionsâ⠬⠢ growth and expansi
- Scheduled and designed more than 200 research sessions with 50 participants
to perform initial pilot studies and productively collected loan and property de
velopmental ideas
- Comprehensively researched and assessed concrete values of new and progressi
ve output and formulated an index qualitative data; utilized results to produce
comprehensive scheduling and cycle program for Midtown Global Market development
- Created and oversaw research process to monitor loan recipients in performin
g manual torque tasks; facilitated the development of training program to fit th
e learning for new business owners
- PAISLEY PARK ENTERPRISE, INC. ~ Chanhassen, MN
LEGAL ASSISTANT ~ Sep 2001-Nov 2002
Assumed full accountability in solely handling probate, immigration, and famil
y matters, along with various types of copy write matters. Researched and studie
d appropriate laws, judicial decisions, legal articles, and other materials rele
vant to assigned cases. Orchestrated research with other law firms and summarize
d multiple legal documents for court, such as case summary.
Notable Accomplishments:
- Authored affidavits and legal correspondence, such as briefs, pleadings, app
eals, wills, contracts, and real estate closing statements and filing them in pa
per or electronic filing system
- Precisely coordinated numerous exhibits in preparation for trial
 - Coupled with Mr. Prince Nelson at a daily basis along with other professiona
ls to discuss details of case
- Profoundly examined facts and law of cases and search pertinent sources, whi
ch includes public records to distinguish causes of action and to prepare cases

EDUCATION AND CREDENTIALS

MASTERS OF BUSINESS ADMINISTRATION, CONCENTRATION IN INTERNATIONAL BUSINESS
ANTICIPATED GRADUATION: SPRING 2012
Hamline University ~ Saint Paul, MN
BACHELOR OF SCIENCE, WITH EMPHASIS IN BUSINESS: 2008
Metropolitan State University ~ Saint Paul, MN

Certifications
- Cummins Power Generation
- Project Management Certification: 2008
- Six Sigma Green Belt Certificate: 2007

Professional Development
- Training in Paralegal: 2005 ~ Minnesota School of Business