You are on page 1of 2

Raeann Dlhy

rdba6cf8@westpost.net
630-542-5755
PROFILE
* An experienced manager of projects and people
* Proven success in various industries (temperature assurance, clean room appare
l, packaging)
* Proven success in matrix and hierarchal organizations
CORE COMPETENCIES
Quality Assurance: Responsible Head of Quality for various industries
Auditing: Experienced auditor (internal & external)
Quality Systems: Knowledgeable of GMP & ISO 9001:2008
Medical Devices: Knowledgeable of ISO 13485:2003
Document Control: Supervised Controlled Document department
HIGHLIGHTED ACCOMPLISHMENTS
* Implemented ISO program at Continental Glass & Plastic
* Led team that implemented ISO 9001 in Ireland, 2009
* Member of ASQ
* Established ISO based collaborative training program
PROFESSIONAL EXPERIENCE
1. Tegrant Corporation (completed Packaging Corporation with 3 separate business
units)
Month 2008 Present
Month 2010 Present: Alloyd Brands (a custom product packaging design and manuf
acturing company)
Month 2008 Month 2010: ThermoSafe Brands (the industry leader for temperature
assurance packaging)
Quality Manager
Responsible Head of Quality for entire organization (7 manufacturing plants and
2 laboratories)
Reorganized Document Control system for compliance with ISO
Established a vendor qualification program
Hosted many customer audits from industry leaders (Pfizer, GSK, Merck, etc)
Established a scoring system that is part of the companys KPI
Established reporting and analysis for Customer Complaint System
Established KPI (Key Performance Indicators)
2. Aramark (Clean room division that laundered pharmaceutical clothes to a scien
tific approach)
March 2005 September 2008
Jan 2007 Jan 2008: Promoted to Regional Manager
Jan 2005 Jan 2007: Site Manager
QA Manager
Promoted to regional responsibilities
cGMP 21 CFR
AS 9100
ISO 13485:2003 (Quality Management Standard for Medical Devices)
ISO 9001: 2008
ANSI/AAMI/ISO 11737-1 (Sterilization of Medical Devices)
Reduced errors/ non-compliance by 17%
SOPs (Standard Operating Procedures) wrote, implement and maintain
Protocols, Validations, and Work Instructions - wrote, implement and maintain
12 direct reports
Environmental Monitoring
Internal and External quality audits
Document Control
Corrective Action / Complaint investigation and resolution
3. Continental Packaging (Packaging distributor for glass, plastic, and pouches)
July 2002 March 2005
QA Manager
Managed all quality assurance functions
Helped formulate new mold creations to ensure compliance with quality standards
Conducted quarterly presentations
Corrective Action / Complaint resolution
Internal and External Auditor
4. McMaster-Carr Supply Corporation (retailer of products for manufacturing plan
ts)
February 2000 July 2002
Account Executive
Responsible for maintaining and growing accounts.
5. Browning-Ferris Industries, Carol Stream
Jan 1997 Jan 2000
Customer Service Representative
Responsible for maintaining and growing over 300+ accounts.
EDUCATION
MBA, Roosevelt University
Bachelor of Science in Biology, Elmhurst College
SELECTED TRAINING COURSES
Manager of Quality/Organizational Excellence Certification, ASQ
Project Management
Business Writing for Professionals

You might also like