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Bertha (Becky) Miller

1324 B Lake Shore Drive

Columbus, Ohio 43204
SUMMARY OF QUALIFICATIONS ______________________________
*Combines excellent customer service, researching,
problem solving, and communication skills to resolve
escalated issues.
*Interacts very effectively via phone or in-person
with contacts, setting people at ease, promoting
services, closing sales.
*Proficiently teaches/trains individuals or teams;
delegates responsibilities to individuals or teams
as required.
*Utilizes skill in editing and composition of written
materials and creation of guidelines, charts, and
training material.
*Employs extensive comprehension of computer programs
such as Microsoft Word, Excel, PowerPoint, and Outlook.
SAFELITE AUTOGLASS; Dublin, Ohio 2010-Present
*Guides callers in finding the best path and service for
resolving damaged glass situations.
*Elicits information to identify and price glass parts
needing repair or replacement.
*Assists customers in submitting insurance claims as
*Applies sales techniques to schedules appointments for
repairs or replacements to fit customers' needs.
EXIT REALTY/SELF EMPLOYED; Columbus, Ohio 2005 - 2010
*Marketed via telemarketing, ads, mail, and door-knocking
to acquire clients.
*Assisted buyers and sellers in exchanges of residential
real estate.
*Maintained communication via phone, email, and postal
contact with clients and mortgage representatives.
*Researched multiple internet sites for market awareness
geared to providing exceptional service.
MEDCO HEALTH SOLUTIONS, Inc; Dublin, Ohio 1998-2005
*Resolved escalated issues for key clients.
*Trained immediate associates and personnel in other
departments for incorporation of changes.
*Used researching, organizing, and composition skills
to create documents and/or charts that were shared in
a variety of areas within the company.
*Identified potential obstacles to excellent service
and proposed guidelines for improvement.
*Proactively promoted teamwork among immediate
associates and between departments.
S-3 LTD; Columbus, Ohio 1997 - 1997
ADMINISTRATIVE (temporary placement at DFAS)
*Trained and coalesced highly diversified individuals
into competent researching team.
*Identified potentially serious team issues, achieving
resolution in conjunction with management.
*Coordinated team responsibilities for efficient use
of time.
*Real Estate Agent License - 2006
Hondros College, Westerville, Ohio
*Bachelor of Science - 1966
Cincinnati Christian University, Cincinnati, Ohio