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Professional Profile

An accomplished professional with extensive risk and claim management experience

including policy interpretation, training and education, and system and workfl
ow enhancements with abilities to successfully analyze organizational business r
equirements, identifying deficiencies, opportunities, developing innovative and
cost effective solutions.
Areas of Expertise
Claim Adjudication Key Client Retention
Training & Team Building
Risk Management Crisis Management
System Needs Analysis
Profit and Loss Responsibility Policy Interpretation
Estimating Software
Professional Achievements
Independent Claims Adjuster & Training Consultant 8/2008 - Pres.
* Adjudication of multi-line property & casualty claims for specialty lines unde
rwriters/Excess & Surplus Lines carriers
* Authored State-accredited risk and claim training courses for new & experienc
ed adjusters
* Teach certification courses for various insurance companies
Quality Assurance/Claims & Risk Management 1/2002-8/2008
* Created and implemented claim and risk management policy and procedures for co
rporate warranty program interfacing with a national restoration contractor netw
* Organized the formation of a corporate off-shore captive insurance company
* Adjusted property, warranty, and environmental loss exposures
* Established and monitored credit score benchmarks in conjunction with credit b
ureaus verifying financial strength of contractors and monitoring large dollar v
alue projects
* Developed relationships with brokers and insurance companies for group insuran
ce buying programs for liability, environmental, and worker's compensation progr
Insurance Appraiser
* Perform high value property appraisals on structures and contents in the South
* Conduct claim audits on behalf of various insurance companies and self-insured
* Consult with clients on claim status and direction
Vice President, Claims 9/1997-1/2000
* Managed and supervised multiple claim office locations for the Eastern half of
the United States with more than 700 employees.
* Responsible for over $200 million dollars in revenue and directing all strateg
ic planning for client and employee activities to include proper expense allocat
ion of resources
* Interface with major accounts to develop and maintain organizational strategie
s and improved overall operational efficiencies and profitability
* Participated in major reorganization effort to streamline processes and improv
e expense controls through reduction of redundant operations
* Became an integral member of the technology Business Analysis Team to identify
requirements in the creation of a new claim management system

Vice President, Claims

Branch Manager 1982-1990
* Successfully managed two branch operations with a staff of 60 people. Responsi
ble for profit and loss, client retention, participation in sales and marketing
efforts, and proper staffing and expense control
* Selected to oversee crisis management for five office locations outside my ter
ritory and determine causation while taking swift and decisive action to preserv
e client retention and company reputation
* Developed new processes and procedures for claim handling functions integratin
g them into workflow and system enhancements
Vice President - Field Operations 1990-1997
* Responsible for successful operation of 20 offices in the Southeast United Sta
tes with a total staff of 250 technical and administrative staff
* Assigned the New York City offices as a special project to focus on staffing i
ssues, client retention, and employee morale issues
* Participated in sales and marketing efforts for proposed services to national
and regional accounts
* Recognized on numerous occasions for outstanding achievements and corporate co
Property Claims Adjuster,
* Adjust large property & casualty claims
* Adjust business interruption claims
* Traveled on storm duty
Education, Licenses & Certifications____________________________________________
Chartered Property Casualty Underwriter Designation
Technical College
CPCU Mentor Program
Crosby Quality College Master Trainer Certification
Adjuster's License
Mediation Certification for General, Civil, Business Mediations
Presidential Volunteer Service Award
Real Estate Broker's License
Hobbies & Other Interests_______________________________________________________
Habitat for Humanity
USTA & ALTA Tennis Member