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800 W. 5TH ST, UNIT 1109 * AUSTIN TX 78703

512-663-9060 *
Dedicated, resourceful senior level IT Manager with 10 years of progressive expe
rience supporting VP and executive level management in strategically developing
and program managing IT portfolios for fortune 50 global organizations for the b
anking, finance and accounting sectors. Proven leadership at a global level in d
efining, developing and delivering complex system solutions, complimenting an un
wavering approach to delivering innovation and technology improvements that faci
litate growth and industry advantage. Intuitive problem solving combines with te
chnological savvy, enabling fulfillment of project deliveries to exceed all expe
ctations and ensure the complete realization of organizational goals. Outstandin
g communications and understanding of employee and customer needs guarantees bre
akthrough results from all individual and cooperative business endeavors.
Program and Portfolio Management * Technology Innovation * Profit & Loss * Team
Leadership & Motivation * IT Strategy & Strategic Planning * Technology Deployme
nt * Metrics, Measurement & Continual Improvement * SOA Integration * Vendor P
rocurement and Management * Change Management * Cost Optimization
DELL INC. / DELL FINANCIAL SERVICES (DFS) - Round Rock, TX 2006 - Present
Manager (Large Enterprise & Public Segments), 2008 - Present
Directs 40+ solution architects, project managers, BA's, developers and consulta
nts in the United States and Brazil, managing a $6M annual budget and Profit & L
oss activities for IT services for $2.6B LE&P leasing accounts receivables portf
olio. Documents business and system requirements, and functional specifications
by liaising with risk, credit operations, credit care, credit sales, and legal t
eams. Establishes and maintains SOX-404 system controls and reporting. Ensures a
ll audit, security and compliance controls are met or exceeded. Maintains 99.85%
application availability for 24x7 online applications.
* Enabling the end to end replacement of 23 legacy and minor applications, cus
tomer supported systems, and business tools with single integrated solution to a
chieve a $30M revenue lift and 40% reduction in IT maintenance by managing and i
mplementing a $9.5M Vended IT solution over two years for the front office platf
orm consolidation program.
* Evangelized and received $1.3M Dell VP funding and approval for vendor imple
mentation (Vertex O) of new DFS global leasing and services tax system. Launch
of Vertex O will eliminate over $20M in direct bottom-line exposure.
* Spearheaded DFS direction and contributions to $MM SOW detailing IT support
and services for the end-of-lease manufacturing component of a Dell corporate de
velopment divestiture in of Nashville, TN manufacturing plant.
Manager (Consumer & SMB Segments), 2006 - 2008
Regulated Profit & Loss of $2.5M annually, covering the consulting, license/main
tenance, and headcount budget for Consumer and SMB IT services supporting the $6
B revolving credit, loan product, and small business lease portfolio. Managed an
d developed 35 direct and matriced reports including senior and mid developers,
project managers, test and environment engineers in the United States and India
delivering IT development and application support. Provided executive level rela
tionship management, developed and managed vendor relationships, their delivery
and budgets. Drove CBA creation, program reviews, and domain governance for the
segment. Maintained 99.85% application availability for high volume (1M credit a
pplication, 1K concurrent users) applications.
* Received $3.5M VP funding approval to transform transactional software and h
ardware for system feature parity with funding partner CIT Bank, which drove cus
tomer penetration up 15% for Dell SMB customer financing through DFS.
* Accelerated development cycles across consumer and SMB business segments by
IT architecture re-use via integration of new SOA framework for DFS originations
systems leveraging industry standard conicals for the financing framework.
* Improved DFS financing promotions and positioning through collaborative effo
rts with and Symphony, such as allowing display of a prescreen credit l
ine for customers, which gave the sales team an advantage in knowing potential c
redit availability.
* Ranked in top 10% of peers for superior performance.

IT Supervisor (International Systems), 2003 - 2006
Orchestrated IT strategy, operations, and stability for Asia, Latin America, and
Europe, establishing security, technology and process standards through global
workshops and training. Controlled $1.2M budget and coordinated global rollout o
f vended solutions within primary credit domains (originations, risk, accounts r
eceivables, dealer finance, business intelligence). Drove global costs down by d
riving regional teams to consolidate on corporate hardware, software and vendor
platforms standards. Resolved web application security weaknesses, and incorpora
ted Sarbanes Oxley (SOX-404) mandated controls into development.
* Realized more than $100K in corporate savings by achieving Six Sigma Greenbe
lt certification and participating in 3 Six Sigma Greenbelt projects initiated b
y the International Systems team.
* Pioneered 100% global adoption of Rational Unified Use Case methodology in 8
months through training and implementation.
* Ensured 99.8% SLA uptime for 4.2K Latin America branch users and dealers ave
raging 1K concurrent user sessions per day.
* Ranked in top 10% of leadership peers for superior performance.
IT Project Manager (Accounts Payable - AP Systems), 2002 - 2003
Provided AP and Finance functionality with 15 direct reports, operating within a
$2.5M consulting and FTE budget. Enabled critical Ford Business processing via
customized payables Self-Service Billing Invoices, Global Taxware integration, E
lectronic Funds Transfer, and financial as well as operational reports. Combined
the Oracle Payables, General Ledger, Purchasing and Inventory modules with requ
ired "plug and play" java-PL/SQL modules. Project managed more than 100 Oracle 1
1i Payables deliverables and legacy system interfaces throughout the year in 4-m
onth release cycles.
* Augmented the Purchasing Systems initiative for Accounts Payables, General L
edger, and Global Tax conversion of $80B in global receipts from legacy systems
to web-based Oracle 11i Procurement and Finance modules within Oracle E-Business
* Launched successfully developed payables functionality to fulfill $4B in glo
bal supplier payments in 6 languages for 11 countries.
* Ranked in top 10% of general salary role peers for superior performance.
IT Systems Analyst (Project Management Office), 2001 - 2002
Produced diverse Project Management Office (PMO) processes with special regard t
o the systems development lifecycle (SDLC) for $500M Oracle eBusiness Suite impl
ementation. Developed metrics for the identification of change, assessment of ri
sk, cost calculations, and management approval routing by creating a process for
automated exception handling. Led process development for identification and mi
tigation of the issues and risks associated with missed SDLC milestones. Priorit
ized and facilitated approval of interdependent scope deliverables for 16 teams.
* Served as a key contributor to innovative processes for the Ford Motor Purch
asing systems development initiative to convert $80B in receipts from legacy pur
chasing and accounts payable mainframe systems to Oracle 11i eBusiness Financial
s Suite.
* Ranked in top 10% of general salary role peers for superior performance.
Competitive Data Analyst, General Motors (Tire-Wheel Division) (1996 - 1997)
Operations & Sales Manager, Noble Grange Marketing (1993 - 1995)
Master of Business Administration, Information Systems & Finance, University of
Washington - Seattle, WA
Master of Arts (International Studies), China Economics
Bachelor of Arts, China Studies & International Economics, University of Connect
icut - Storrs, CT
Language Certificate, Mandarin Chinese (Reading, Writing, Spoken), Shanxi Univer
sity - Taiyuan, Shanxi, China
Technology Proficiencies:
* Languages: Java, Java Script, PL/SQL, HTML, JCL, COBOL, Unix Scripting
* Vended Solutions: Oracle 11i e-Business Financials Suite (Payables and GL co
mponents); JD Edwards One World; IDS Infolease Accounts Receivable; Ivory SuperT
rump;; Vertex Q&O; CGI Collections, 3P LoanPath
* Integration Products: webMethods 6.5, 7.1, SOAP
* Application & Web Servers: Oracle 10G AS, Weblogic 9.0, iPlanet, Apache
* Databases & Database Tools: Oracle 9i, Oracle 10G, Oracle 11i, Teradata, Toa
d, SQL Assistant
* Reporting & Data Analysis Tools:, Hyperion Essbase, Business Objects, Oracle
Reports 9i, Oracle Reports 10G
* Testing Tools: Mercury Tool Suite - Test Director, Win Runner, Load Runner
* Methodologies & Tools: Oracle AIM, Rational Unified Use Case methodology, Cl
assic Waterfall Solution Delivery Methodology, Agile, UML diagramming, Six Sigma
, Magic Draw
* Other: MS Project, MS Visio, MS Access, SPSS, SAS, E-Views, GIS ArcView, eTr
acker, eKnowledge Base.