MARY LOU WATTERS 1301 w 143rd Street #214 Burnsville, MN 55306 Phone (702) 478-0002 OBJECTIVE To obtain

an position in the Healthcare Industry where I can utilize my accounts receivable, customer service,leadership skills and all of my team building trai ning experiences. SUMMARY I currently have eleven and a half years of experience as a Group Services Repre sentative which includes seven years as a Sr Group Services Representative. Cons istently produces the required volume of quality work in a reasonable time fram e. Adapts quickly to changing situations and work priorities. Strong leadership skills. Recognized several times by peers and management as a valued team membe r. EXPERIENCE UnitedHealth Group 1998-July 2010 Las Vegas, NV Sr Billing Representative * Interacts with internal and external customers to resolve and maintain group and individual membership records. * Provides training and assistance to team members. Encourages teamwork. * Performs reconciliation of premium payments and membership reports to identif y discrepancies and follow through to ensure outstanding balances are collected and/or resolved. * Responsible for entry of membership, group, billing and rate transactions in accordance with company policies, procedures, and regulations. * Coordinate and communicate with all internal and external customers that inte ract or are impacted by decisions affecting revenue, membership, and eligibility . Participate in internal and external meetings. * Utilize multiple reports to research, resolve and perform regular maintenance to ensure the accuracy of enrollment, eligibility, and billing transactions. * Provide training and assistance to team members, demonstrates professionalism while encouraging teamwork. * Strong understanding of the PPO/HMO products and terminology. * Strong knowledge of Erisco Facets. Worked with IT Sr Management (now working for Trizetto) for all Facets Upgrades. Helped find work arounds for facet issues . COMPUTER SKILLS & TRAINING * Microsoft Word * Microsoft Excel I, II, III, IV, V * MS Access * MS Outlook * Citrix * * * * * Macess Essentials of Management Train the Trainer Organize Yourself Compliance Training

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