Bill Brown

2951 Satellite Blvd. Apt 112

Duluth, Ga. 30096
C-678-570-6946 H-770-476-5643
bbcb6242@westpost.net

NETWORK ENGINEER
I am a Network Professional with expertise in identifying and resolving network
hardware and software problems over the last 20 years. Experience with LAN and W
AN, Frame Relay, T1, T3, ATM, IMA Circuits, OC3, OC12, Routers, Switches (Cisco
and 3Com) IP Addresses, and bandwidth. Work with TROUBLE TICKETS created by NET
COOL, ERICSSON and NOKIA. USED REACT, CTP, and TSNOW SOFTWARE for TESTING T1, an
d T3s. Known for excellent Customer Relations, quickly resolving customer proble
ms and going the extra mile.
EXPERIENCE
AT&T: NETWORK GROOMING TECHNICIAN: 01-2009 - 04-2009
As a Network Grooming Engineer, my job was to work from Trouble Tickets created
by NETCOOL,
ERICSSON, and NOKIA GROUPS. I had to read the ticket to determined what type of
trouble was affecting the circuit. I then determined what had to be done with
the circuit.
* 5yrs-Claim ownership of NETCOOL TICKETS before working them.
* 5yrs-READING TICKETS to find out the TYPE of TROUBLE occurring on the circu
it.
* 5yrs-MONITORING CIRCUIT INTRUSIVELY and NON-INTRUSIVELY with CTP
SOFTWARE when TESTING T1 CIRCUITS.
* 13yrs-Test circuits INTRUSIVELY by using REACT to loop the NIU (SMART JACK).
* 13yrs-USED REACT for HEAD TO HEAD TESTING with LOCAL TELCO to determined wher
e the errors was coming.
* 13yrs-UPDATING TICKETS and PROGRESSING the CLIENTS with TROUBLE REPORTS.
AT&T T3 MODIFYING TECHNICIAN: 09-2008 - 12-2008
As a T3 MODIFYING TECHNICIAN, my job was to RECEIVE DATED ADDS or DELETES
ENGINEER CHANGES (EC) that must MEET all qualification, and TESTED before the
ROLL
can be ADDED TO THE LIVE NETWORK by the dates given.
* Received NEW T3 ENGINEERING CHANGE ( EC ) PAPER WORK to set up for testing.
* Verify if T3 is a CORPERATE or CLIENT CHANGE and its ADD or ROLL DATE.
* SEND EMAIL to OFF SITE TECH (in detail) about what needed to be done by WORK
DATE.
* Make sure OFF SITE TECH had all information needed for him to MAKE NEW CROSS
CONNECTS (XCON)
* After OFF SITE TECH finish CONNECTIONS, I had to do 30 min TEST on each NEW
T3 SECTION before ROLL DATE.
* If NEW T3 EC tested good, I E-MAIL. SECOND, or THIRD SHIFT (depending on TI
ME of ROLL) and copied the OFF SITE TECH, OFF SITE MGR and any other group tha
t needed to be inform with the TIME AND DATE OF ROLL.
* After the SUCCESSFULLY ROLL took place, I made sure that all T-SNOW PAPER
WORK that was printed out by me was destroyed.
AT&T-NETWORK DESIGN ENGINEER: 03 - 2003 02 -2007
HEAD TO HEAD TESTING using SARTS, CTP, DSTS, NETCOOL, DACS AND DACS-OSS Software
TOOLS for testing to CSU/DSU, NIU, via AT&T ALCATEL, and DACS SWITCHES if neede
d to resolve the customer problem. Used TIRKS, ICORE, SOTS, NETSCOPE software fo
r FRAME RELAY, T1, T3, PRI/BRI, ATM and IMA CIRCUIT DESIGN and TESTING.
* 5ys-INTRUSIVE and NON-INTRUSIVE TESTING on FRAME RELAY, T1, T3, ATM, (Asynchr
onous Transfer Mode) and IMA type circuits.
* 5ys-Work from NETCOOL, AOTS, BMP2, and WMS Ticket systems to help resolve cus
tomer communication problems.
* 13ys-Worked with the LEC TECH, and the customer TECH by phone, and, by progr
essing them via the BMP, WMS ticket system to give the client updated informati
on.
* 18ys-IPFR Maintenance and trouble shooting was part of my every day duties.
* 3ys-MPLS (Multicast Protocol Label System) CONNECTION via AT&T OUTER EDGE ROU
TERS.
* 8ys-A GOOD UNDERSTANDING OF AT&T CORE BACKBONE
* 18ys-Perfect understanding when to call the carrier on a circuit problem.
* 13ys-Answer Customer trouble calls, while Escalating problem every hour on th
e hour to the next level management.
* 8ys-Manage the Circuit Problem until repair is completed. Set up Ticket for
24 hour closure.
AT&T-NETWORK ANALYST & TESTER - INSTALLER: 11 - 2001 03 - 2003
Partnered with Project Manager, Engineering, Provisioning, long Distance Carrier
and Technicians to install networks on customer's sites. To upgrade bandwidth t
o accommodate the customer's increased business needs, worked with Frame Relay,
ATM and OC12 to convert customer's network.
* 5ys-Checked new IOS data carefully for errors before configuring routers.
* 14ys-Collaborate with Technicians to install routers, modems, cables and cir
cuits.
* 5ys-Loaded new IOS Images on Cisco Routers. Tested circuit and network to cus
tomer satisfaction.
* 5ys-Extremely careful in checking Routers IP Address for accuracy to avoid ne
twork collision.
* 14ys-Known for troubleshooting customer's pre-existing problems so that insta
llation could proceed smoothly.
* 14ys-Dedicated to meeting client's demanding schedule, including working eve
nings, through the night and on holidays.
* Commended by customers for work beyond the call of duty.
AT&T GNCC SUPERVISOR: 02-1998 - 11-2001
Promoted to 3rd Shift Supervisor over 12 Technicians in resolving problems on al
l AT&T, SPRINT, and WORLD COM CIRCUITS. Set up monthly and annual work schedule
.
* 3YRS-Completed and distributed daily trouble reports using MS Excel and Word.
* 3ys-Delegated open trouble tickets to Techs that needed to be resolved expedi
tiously.
* 3ys-Escalated and tracked trouble tickets daily to minimize down time.
* 3ys-Acted as intermediary troubleshooting agents, for locations though out th
e global network.
* 3ys-Helped reduced network down time by 50% by pushing for BACKUP CIRCUITS fo
r all 24/7 Operating Location.
* 14ys-Escalate all TROUBLE TICKETS every hour on the hour.
* 14ys-FOLLOW UP with customer by progressing them on their circuit status.
* 3ys-Documented all changes and updates on Network Equipment via data entry us
ing MS windows, Excel spread sheet for my reports.
AT&T WIRLESS: PROJECT MANAGER: 05-1995 -- 02-1998
Manages all phases of project life cycle to ensure project objectives are met pr
ogressing other
project staff with establish goals, objectives, & priorities, providing directio
n & feedback.
Ensure that assigned tasks are installed accurately & by the delivery date. Deve
lop and map out schedules for multiples projects to ensure customer satisfaction
, project completion & timely
delivery of services: Prepares regular progress and budget status reports for ma
nagement: Manage relationships with contractors to ensure that all services meet
requirements and schedules. Monitors project time lines and dollar expenditures
to ensure project meets established budget: Prepares cost estimates. Develop ex
isting customer relationships; manager total Life Cycle of each project.
* 3ys-I did site surveys, with the customer, and LEC for clearance on circuit
entry, and DMAR location.
* 3ys-Prepared circuit orders for T3, T1, PP, FRAME RELAY, PRI, BRI, ISDN and P
OTS lines.
* 8ys-Acted as liaison between the CUSTOMER, AT&T PROVISIONING & LEC company, a
nd the LEC TECHNICIAN.
* 8ys-Make sure all NEW circuit are TAG and LABLE by the LOCAL LEC TECH.
* 3ys-Reviewing customer contracts for accuracy (to speed up order acceptance)
* 3ys-Submit contracts to provider partners
* 3ys-Keep customers, Vendors and providers informed of orders.
* 3ys-Gather customer and vendor information for documentation.
* 3ys-Documenting all communications between customers and vendors for clarity.
* 3ys-Report all newly install circuits to other Managers, Client, and Billing
Department.
* 3ys-Used MS Window and Excel to send reports to Department Head
* 3ys-Update data base that I created for monitoring, status checking, and foll
owing up on all Life Cycle Projects.
IBM/ATVANTIS-NETWORK CONTROL ANALYST: 06-1987, 05-1995
Joint venture between IBM and Sears to provision for their newly built Telephone
Company. The Company used Sun and NT workstations to monitor WAN/LAN networks c
onsisting of Routers, CSU/DSU, Servers and Gateways. Managed the network using t
ools such as BMC Patrol, HP
Open-view, NetCool, ACTT software to monitor and troubleshoot.
* 7ys-Configured SPX/50 equipment to identify problems immediately rather that
waiting for Carrier feedback.
* 13ys-Rescheduled the rerouting of cable and software to evenings to expedite
work load
* 8ys-Used REACT to troubleshoot problems with carrier circuits and create repo
rts for B-level Management.
* 14ys-Recognized with numerous Nights Out on The Town Awards for exceptional p
erformance while serving the Client.
* 11ys-Coordinated with local Providers, Technicians and other Project Managers
to successfully provision and install 20-25 circuits per month.
* 14ys-Used REACT, SPX/50 and IDNX to identify circuit problems, and erase alar
ms
* 14ys-Worked with Technicians and carriers on weekends to assure that changes
adhered to engineering plans and that circuits were properly installed.
* 7ys-Created monthly reports to Territory Managers, Project Managers and Billi
ng Department to inform them of active and non-active circuits by region.
IBM - CUSTOMER SERVICE ENGINEER: 02-1970 - 06-1987
Responded to customer calls regarding computer problems. Assessed the situation
by phone in order to arrive on site with the part for repair. Work with carriers
and client in order to complete any and all engineering changes.
* 16ys-Managed 53 multiple site customers -
* 16ys-Responded to customer calls within a hour.
* 16ys-Always arrived on customer site within 2 hours
* 1ys-Honored with IBM Mean Service Award for Outstanding Customer Service.
* 14ys-Averaging 8 to 10 service calls and repairs per day.
* 14ys-Monitored and checked over 400 sites each morning to identify Alarms or
Outages in order to resolve them promptly.
* 5yrs-working with ATM, and SCANNING machines for BANKS and STORES.
* 14ys-Recognized with numerous Nights Out on The Town Awards for exceptional p
erformance while serving the Client.
* 18ys-Working with Customer face to face when on site repairing their system o
r line problems.
* 24ys-CHECKED with Customer NCC after all repairs to make sure their circuit w
as back up.
EDUCATION & PROFESSIONAL DEVELOPMENT
Nassau Community College, East Meadow, LI, NY, 3 years BUSINESS and computer
science
MONITORING AND TESTING TOOLS
SUN EQUIPMENT- BMC PATROL- HPOpenView - TIRKS for TECHNICIANS DACCS - SARTS - NE
TSCAPE - TIRKS - NETCOOL ICORE - CTP TESTING IMA CIRCUITS - DSTS TESTING - CCP2
LAUNCHER PLATE FOR TECHS TRAINING FOR TESTING DSTS (DIGITAL DATA - TRANSMISSIO
N SYSTEM) D1 COMMANDS AND TESTING - ASDS IPFR MAINTENANCE AND TROUBLESHOOTING -
TESTING FOR TECHNICIANS FACING CUSTOMER - T1.5 THEORY AND TESTING - IMA TESTING
- ICORE MILLENNIUM ANALYZER - CTP (Common Test Platform) - TESTING ATM (ASYNCHR
ONOUS TRANSFER MODE ) - IPVPN FOR INTERNATIONAL MANAGEMENT TRAINING - PROJECT
MANAGEMENT - BECOMING A MANAGER - CHANGE LEADERSHIP - ANALYZE USE OF
TIME THROUGH PROBLEM SOLVING AND CUSTOMER RELATIONSHIP COMMUNICA-TION TECHNOLOG
IES - IBM BASIC COMMUNITY SERVICE
IBM Community Service - 2 weeks each year with Kids Camp - AT&T Feed the Homeles
s Program A yearly involvement - Basketball Coach - 5 years in local community