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Lori Denise Artist

7826 Whistling Pines Court Ellicott City, MD 21043 * Cellular (201) 280-4944 * Home (410)379-2799
* PC Refresh - tier II desktop support, troubleshooting PC and peripheral issues
* Proficient in MS Office 2003/2007 including Outlook, Excel, PowerPoint, Word.
Windows XP, Vista, Active Directory, Windows Server 2003/2008, USMT (User State
Migration Tool), Symantec Ghost Imaging, McAfee antivirus, Remote Desktop, Remo
te Assistance, Remedy Ticketing System
* Familiar with QuickBooks, Sales Force, SharePoint, MS Visio, MS Internet Secur
ity and Acceleration Server 2004
* Established experience providing service related support for both internal and
external customers, managing and directing employees, as well as planning and d
irecting executive-level administrative affairs.
* Combined organizational and communication skills with the ability to independe
ntly plan and manage diverse customer relationships
* Strong time management/problem solving skills with the ability to set prioriti
es and manage a multitude of tasks
* More than 10 years of experience in negotiating license agreements, coordinati
ng and conveying the needs of the user to the supplier, and establishing standar
dized, legal external documents such as RFP's and Confidentiality Agreements
* Public Trust - Active
EDUCATION Annapolis Junction, MD
Microsoft Network Technology Program July 2009 - December 2009
* MCTS (Microsoft Certified Technology Specialist - Configuring Microsoft Window
s Vista) - November 2009
* MCP (Microsoft Certified Professional) - November 2009
* MCSA (Microsoft Certified Systems Administrator) - January 2010
* Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Networ
k Infrastructure 70-291 - November 2009
* Microsoft Internet Security and Acceleration Server 2004 70-350 - January 2010
A+ Certification in progress
In Progre
Bergen Community College Paramus, NJ
Degree: A.A. Liberal Arts Graduated June 2007
U. S. Treasury Department (Aqiwo) Washington
, DC
Desktop Tier II/PC Deployment Specialist
July 2010 - Present
* Average 10 completion of Remedy issued Help Desk Tickets
* Trouble shooting all HP and Dell laptop problems including network connections
, security maintenance and upgrades, software installations.
* Trouble shooting all HP and Dell desktop issues problems including network con
nections, security maintenance and upgrades, software installations.
* Trouble shooting all printer maintenance and problems including all mapping an
d connectivity issues.
* Reimaging and preparing new pc's as needed.
* Deploying PC's as described below.
Security and Exchange Commission Washington, DC
Lead Jr. PC Technician - PC Deployment project March 2010-July 2010
* Organized and delegated daily deployment assignments
* Created and maintained two daily status reports using both MS Word and Excel.
The report was extensive and included all fully deployed desktops, ready for de
ployment desktops, and all issues that impeded the progress of the project.
* Demonstrated great adaptability and ability to work under pressure, meeting de
adlines with limited resources and frequent project direction changes
* Booted up old desktop, migrated existing data (all user profiles, application
data, file extensions, bookmarks and shortcuts)
* On the new desktop, installed any additional SEC approved software application
s from old desktop
* Reconnected new desktop workstation and accessories at user's location and ens
ured cable management was as clean as possible. Situated new computer at same l
ocation unless otherwise requested by user.
* Reconnected any SEC approved external peripherals. Reconfigured dual monitors
and tested to ensure they functioned properly.
* Performed a thorough quality assurance check to verify new desktop was functio
ning correctly. This included verifying that any newly installed applications o
pened, network connectivity, and system peripherals worked as expected.
* Ensured new desktop had access to the SEC Active Directory, all user's files a
nd settings had been transferred, the user could log in, the user could print to
both the network printer and any printer that was connected to the new desktop,
the user could access Outlook and see both the Internet and Intranet.
* Provided each user with an approved 5-10 minute verbal orientation to the new
desktop workstation. Gave a brief overview and instruction of MS Office 2007 Ou
tlook, Word and Excel. Provided each user with the SEC-supplied user guide eithe
r in hard copy form or copied to their desktop.
Robert Half Technologies Baltimore, Md
American Radiology January - March 2010
* Matched CT scans, X-ray, Nuclear, and Sonogram scanned images with medical pap
* Ensured images were read by a Radiologist within a thirty minute window.
* Followed up on missing images and/or paperwork
* Prioritized image readings for Radiologists
Market Counsel Law Firm Englewood, NJ
Systems Support May - December 2008
* Assisted the Vice President of Technology with computer setups for new hires,
teleconferencing and software compliance
* Completed all special projects assigned including using Microsoft Visio to des
ign a more efficient network infrastructure
* Back up receptionist; this included following very specific guidelines when an
swering the phone and providing superior customer service to the clients. A pho
ne log was meticulously kept of all phone calls and messages
* Ensured all office policies and procedures were adhered to and that the office
ran smoothly
* Purchased all office supplies, products, and services which required extensive
internet research
* Negotiated pricing and prepared recommendations for the Director of Finance an
d Operations
Student October 2005 - June 2007
United Parcel Service IT Division Mahwah, NJ
Mail/Copy Services Supervisor October 2005 and Prior
* Supervised exclusively, a staff of 18, which consisted of junior and senior ad
ministrative assistants located in four different facilities
* Assisted employees with resolving problems, prioritizing multiple tasks, and m
eeting deadlines while providing quality service
* Improved workflow procedures in the mailroom by consolidating all mail between
the four facilities and using cheaper shipping methods. We also decreased the
frequency of shipping packages which resulted in a savings of $500,000 per year
* Successfully communicated and acquired the full support of executive and senio
r level management to consolidate the production of all newsletters, advertiseme
nts and brochures for all the Information Technology divisions throughout UPS
* Reduced the need for two shifts within the copy services department by improvi
ng job procedures and upgrading the equipment. As a result, this produced a sav
ings of $250,000 per year
* Consistently operated both departments below the monthly projected budgets
Procurement/Purchasing Supervisor
* Approved all purchases, handled bids, and negotiated 10-50 contracts per year
valued between $25K-$500K
* Planned, scheduled, and procured computer equipment for all UPS locations both
domestically and internationally
* Prepared purchase orders and bid requests
* Negotiated and managed contract changes, modifications, and terminations as re
* Determined procurement methods, such as direct purchase or bid
* Controlled pricing and service contracts with suppliers
* Successfully implemented a purchasing/contract department for the Information
Technology Division. Hired, trained and supervised purchasing/contract administr
ative support staff of 5
* Implemented standardized legal external documents such as RFP's and Confidenti
ality Agreements, and held subordinates accountable
* Successfully negotiated contracts in total cost reduction effort, establishing
master purchase agreements and strategic alliances with domestic and internatio
nal suppliers