A creative, high performance sales and marketing professional with a history of
building strong customer relationships and getting results. EXPERIENCE AND ACHIEVMENTS
1999 - Present General Motors Corporation Detroit, MI
District Sales Manager (NJ Metro District) . Counseled dealers to create and improve their business plans in order to meet the challenges of a retracting US auto market and loss of leasing. . Promoted and communicated all corporate programs and services to drive increas ed business opportunities to retail dealers. . Conducted monthly sales meetings with dealer retail sales staff/management to track progress on key sales, market metrics, and updates on new programs. . Assisted dealerships in the creation of business plans, traditional and digita l marketing plans, and in the review of their financial statements in order to identify ma rket trends and new sales opportunities. . Have been consistently reassigned to higher profile, more challenging sales di stricts with higher sales volume and increased responsibility. Currently responsible for th e largest sales volume Buick GMC district in the Northeast Region. . Selected as one out of four Northeast Region Sales District Managers in 2009 f or 20 Group/Financial Analysis Program. . Led the Northeast Region in 2008 for Certified Used Vehicle Sales- Buick/ Pont iac /GMC districts. . Led the Zone for Sales Percent Attainment ( retail sales to goal ) & Consensus Coverage ( wholesale sales to dealer vs. objective ) in 2008 & 2009. . Generated average of $20Million in monthly revenue through wholesale of vehicl es to retail dealerships. . Worked with dealers to adapt their business to a new business model under the New GM focusing less on inventory pressure with more emphasis on improving turn rates . . Consulted with dealers through the upmarket transition of Buick to ensure that their customer handling and customer experience processes coincide with the shift of Buick to a more premium brand attracting a new customer base.
Financial Area Sales Manager (Baltimore, MD)
. Selected for Stretch/Development Assignment with GMAC to gain understanding of the financial aspects of the business. . Secured three wholesale floorplan accounts by conquesting them from competing wholesale finance providers and increased GMAC retail finance penetration on a monthly b asis.
Dealer Consulting Center Area Sales Manager (Detroit, MI)
. Completed a structured training program detailing all functional aspects of re sponsibilities as an Area Manager. . Consistently ranked in the top 10% of all Consulting Center Market Area Teams for monthly percent to attainment of sales objective.
1999-1999 Proximity Inc. Burlington, VT
Account Manager/Assistant Manager Business Development . Coordinated and arranged all aspects of video conferencing needs of large corp orate multi-point accounts. . Maintained accounts to ensure customer satisfaction and drive customer retenti on. . Researched high potential new accounts and promoted services to establish a ne w customer base.
1998-1999 Daimler Chrysler Corporation Detroit, MI
Senior Staff Representative . Designated as a Team Leader who provided assistance and guidance for the team. . Led team in customer satisfaction index for four consecutive months. . Reduced problem escalation and customer dissatisfaction through direct interac tion and problem resolution.
1992-1998 Enterprise Rent-a-Car Syraucse, NY
Branch Manager . Directed the operation of existing offices which resulted in all time high inc ome figures and managed the opening of two new offices. . Consistently ranked in the top 5% for ESQI (Customer Service Index). . Received Performance Award for top 20% most profitable offices.
EDUCATION
Cornell University Ithaca, NY
. Bachelor of Science - Business Management and Applied Economics.