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JENNIFER WHITE 983 Robin Road, Hillsborough, NJ 08844 ^ H: (908) 281-4363 ^ C: (732) 470-8497 HYPERLINK "mailto"

PROFILE OF QUALIFICATIONS Highly dedicated professional possessing outstanding interpersonal and communications skills. Strong experience in service-oriented and inside sales industries, including major corporations. Administrative skills: Typing-66wpm. Data Entry-9900kph. PC applications. Telephone. Proven time management, organizational, and analytical skills. Meticulous attention to detail. Resourceful problem-solver, skilled in identifying and resolving complex issues. Work efficiently within a team environment, as well as independently without supervision. PC skills: Windows, Lotus Notes, Microsoft Word, Excel, PowerPoint, Access, Outlook, SAP Verizon systems: BARS, BOSS, SOP/DOE, SSNS, SSP

PROFESSIONAL EXPERIENCE VERIZON COMMUNICATIONS, INC. a" PRESENT CONSULTANT a" CONSUMER SALES & SERVICE Promote and sell broad array of entertainment and telecommunications services (DirecTV, DSL, OneBill, wireless, packages, etc) to 50+ residential customers daily, in a high-volume, fast-paced call center. Utilize strong interpersonal and communications skills to determine customer needs and enhance their technological abilities. Establish customer credit information. Investigate and resolve disputes associated with billing, rates, policies, etc. Meet and exceed aggressive departmental sales quotas. Continuously commended by customers for high-quality satisfaction. Thoroughly and patiently provide customer familiarization with latest technology.

GE HEALTHCARE DEC. 2003 a" SEPT. 2005 CUSTOMER SERVICE REPRESENTATIVE Replied to inbound inquiries regarding pricing requests, order status, & order placement for hundreds of high end pharmaceutical and academic facilities. Issued

client credits, rebills, and invoices, while maintaining accurate listings of agreement and quote information. Served as additional support to outside sales and technical representatives. Demonstrated knowledge of computer product line, to continuously offer additional products to clientele. Reviewed and contacted clients regarding backordered product situations.

GREAT WEST LIFE JAN. 2001 a" DEC. 2002 LEAD CLIENT BENEFIT REPRESENTATIVE Responded to inbound inquiries regarding claim payment status, eligibility, contractual agreements with existing providers, benefit quotations, and pricing for over 75 Third Party Networks. Handled client billing and premium calculations. Served as sales contact and support to plan administrators for update and verification of member information of member information, as well as direction of plan choice. Composed written correspondence explaining processing procedures for individual claims. Assisted in creation of referrals and Pre-Certification for in/out patient procedures.

PRICE WATERHOUSE COOPERS JUNE 2000 a" DEC. 2000 CLIENT SPECIALIST (OPEN ENROLLMENT) a" CONTRACT. Performed tasks associated with recordkeeping, maintenance and processing of member and dependent medical, dental, vision and life insurance coverage. Processed 401K and life insurance beneficiary forms and rollovers. Filed member and dependent death claims for review and provided status of deceased member pension distribution. Traced missing and lost pension checks. Provided disclosure of pension benefit terms and estimated projected amount for qualified employees.

AT&T WIRELESS AUG. 1998 a" MAY 2000 CUSTOMER CARE SPECIALIST. Interfaced with customers via telephone, gathered information, identified customer needs, always focusing on providing appropriate solutions and offering AT&T wireless products. Educated customers on equipment upgrades, roaming, and coverage areas. Reviewed accounts for offer of additional products and services in accordance with departmental objectives and customer needs. Continuously polished techniques to effectively calm irate customers and suppliers. Increased service and sales levels by more than 85% within 4th quarter of 1999. Maintained and increased level to 98.9 % throughout lst quarter of 2000. Created user friendly training devices for fellow employees, encouraging cross training


July 1998). Supervised 7 a" 10 Customer Service Representatives in processing of returned merchandise. Issued Return Merchandise Authorizations, monitoring surplus and need for liquidation. Approved refunds and warranty extensions. Liaised between Quantex, Better Business Bureau, and Attorney General. Communicated implementation of new policies and procedures to employees.

CUSTOMER SERVICE REPRESENTATIVE (Dec. 1994 a" Dec. 1995). Corresponded with customers regarding order status. Processed payment options ranging from cash through Net 30. Issued duplicate invoices. Supported sales department. Researched lost, stolen and damaged articles through Federal Express direct contact. Authorized repair of faulty equipment.