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NEALAN BLINSTRUB Home: (206) 244-6121 1017 SW Shoremont Ave Normandy Park, WA 98166 Cell: (714) 654

-7737 OBJECTIVE: Senior Project Management or Management position requiring strong lea dership, financial acumen and excellent customer service. EMPLOYMENT HISTORY McKesson Provider Technologies Seattle, Washington Manager, Services Operations November 2008 - Present * Managed a team of 25 Technical services professionals and department financia l analyst * Responsible for HL7 interfacing team, payer enrollment team and technical/net working engineers across 3 product lines * Implemented SAP time tracking and managed all financial systems and revenue p roduction for a team of 60 professional services staff * Created financial tracking systems and productivity metrics that helped doubl e services revenue in 12 months * Managed the customer resolution process to ensure timely response for escalat ed customer issues Manager, Implementation Services November 2007 - November 2008 * Managed 20 implementation staff who deployed McKesson's physician EMR and pra ctice management solutions * Responsible for $2m in revenue production each year * Improved customer satisfaction by 30% in 1 year * Implemented revised employee scheduling that resulted in improved billable ut ilization Lead Project Manager May 2004 - November 2007 * Managed up to 15 concurrent implementations of McKesson's physician EMR and p ractice management solutions * Mentored a team of 8 project managers * Assisted clients with optimizing workflows and implementing clinical best pra ctices * Successfully implemented projects on time and on budget * Assisted in the development of tools and implementation methodologies Alteer Corporation Irvine, California Upgrade Coordinator and Technical Project Manager February 2001 - April 2004 * Provided technical support to customers using Alteer's physician EMR and prac tice management systems * Provided one-on-one and group training and trouble-shooting, both remotely an d on site * Installed and configure routers, fax boards, network printers and servers usi ng Microsoft technologies * Specialized in creating financial reporting for customers to effectively mana ge accounts receivable and track productivity * Successfully managed and implemented the upgrade process for over 500 ASP and Local Server customers nation wide from Beta to Current version release * Published customer-facing upgrade, and Policy & Procedure documentation Hoag Hospital Newport Beach, California Surgical Scheduling Coordinator January 2000 - January 2001 * Automated surgical scheduling for 3 surgical facilities, total of 30 operatin g rooms * Assisted manager with supply management projects * Assisted in writing Policy & Procedure and flow processes in the perioperativ

e services division * Automated charging, auditing and reconciliation of patient accounts St Joesph Hospital Orange, California Surgical Support Specialist September 1997- December 2000 * Automated surgical scheduling for 500 physician hospital using Orsos scheduli ng system * Automated patient billing, auditing and reconciliation of patient accounts * Help Desk/Technical support for ESI/HBOC for 250 end users within Surgical Di vision * Assisted with implementation and end user training for new software applicati ons * Supported patient scheduling for all physician offices * Interdepartmental coordination of special equipment needs for surgical patien ts Staffing Coordinator February 1995- September 1997 * Coordinated staffing for a 350 bed facility * Ensured accessibility of external agency staffing and accuracy of their regis tries * Prepared and distributed Executive Nursing Team Financial Management Reports * Tracked patient acuity statistics for nursing floors * Assisted in the implementation of new JACHO compliance standards and processe s Beverly Hospital Montebello, California Implementation Consultant October 1987- January 1995 * Implemented Meditech Hospital system for entire nursing department of 300+ * Implemented Ansos staffing system to build metrics for nursing staff * Provided PRN assistance to nursing supervisor as needed TECHNICAL PROFICIENCIES Hardware: LAN, WAN, TCP/IP, Router Configuration, Hubs, Switches, Firewalls Operating Systems: Microsoft Windows 95, 98, NT, 2000, XP, Vista Software Applications: Microsoft Office Suite, Microsoft Project, Access, SQL, S ymantec PC Anywhere, Ansos Staffing, Meditech Patient Management Systems, ESI/HB OC Surgical Management Systems, SSI Surgical Software, Alteer Office, McKesson P ractice Partner EDUCATION Medical Assistant Certificate: 1987: NW College, West Covina, CA. Business Administration: Coursework towards Degree. Orange Coast College,, Costa Mesa, CA. Project Management: Coursework towards PMP certification (Completed all hours re quired) Green Belt Six Sigma: Training and associated projects completed. March-Septembe r 2010