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Marsha Cleveland 7524 Southside Blvd. #108 Jacksonville Florida 32256 * (904) 234-1342(c) * jstbt hr@yahoo.

com ________________________________________________________________________________ _____________________ EMPLOYMENT GOAL Experienced caseworker/counselor seeking a position with an agency providing ser vices to the community. A partnership with a progressive employer where resultsdriven, strong strategic and leadership experiences are afforded the opportunity to improve the success of my education and experience. EDUCATION B.S. Criminal Justice Middle Tennessee State University PROFESSIONAL ACCOMPLISHMENTS Brooks Family YMCA, Kidzone Attendant/Family Services Director Assistant-Jackson ville Fl May 2010 - Present • Provided Childcare for children ages 6 weeks – 13 years • Assisted with Payroll and Scheduling • Created new Programs and Activities • Part of the Strong Kids Campaign Organization • Kept accurate record keeping, licensing records and child files. • Worked with children services and JSO in disciplinary settings Before and After School Child Care Worker-Jacksonville Florida August 2009- April 2010 • Managed classes of approximately 12-15 students.  Responsible for monitoring student progress according to the education plan • Maintained behavioral and academic expectations set forth by Duval County. • Conducted conflict mediation/resolution and discipline as necessary, followed pr otocol. • Communicated with parents and school personnel. • Kept accurate record keeping, licensing records and child files. • Coordinated and conducted student success workshops. Case Manager, Pomegranate Health Systems- Columbus ,Ohio April 2008 – November 2008 • Worked closely with children/adolescents who exhibit serious impairment due to m ental illness. • Coordinated assessment process at admission and on-going. • Coordinated linkages and communications of residents, custodial child welfare ag encies personnel, juvenile court officers, resident families and community servi ces. • Participated in interdisciplinary team meetings of residents. • Coordinated discharge planning and implementation to ensure timely and effective transitions to levels of care. • Accompanied assigned residents to scheduled community appointments, ex: medical, court, case review and family visitations. Case Manager, Columbus Area Inc., Columbus, Ohio August 2005 – October 2006 • Assisted in providing solutions for social and practical environmental problems including seeking financial assistance, hospital discharge planning (including c ollaboration with community agencies) and referrals to other community agencies when specialized assistance is required (knowledge of adult services meals on wh eels, adult day care Heritage, Central Ohio Transit services, CCR, Franklin Coun ty Senior Options, Passport Program etc). • Provided care to psychiatric acutely ill or forensic patients. • Serviced elderly patients 60 plus years.

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Assisted with administering and coordinating department policies and procedures. Interviewed residents/families to obtain social history. Managed high caseloads of 15-25.

Family Service Advocate, CMACAO Head Start, Columbus, Ohio June 1994 – September 2005  Assisted families with enrolling children into and out of Early Head Start/Head Start Program.  Documented service intervention for families while implementing recruitment stra tegies to maintain full enrollment.  Assisted with parent committees, family night and other activities.  Interviewed and assessed children and families provided emotional support for fa milies having problems with finances, emotional abuse and domestic violence.  Coordinated/ referred families for furthering their education, employment and tr aining skills through different networks.