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RESUME Agustin H Fletes. Email: afletesjr@hotmail.

com Cell (928)257-2212 A solutions minded customer service provider, who follows up until the problem is solved. Goal oriented instructor, disciplined learner, consistent worker and performer. Experienced in sales, electronics and data bases. Customer service, teacher, instructor. Extensive training and practice into qualifying customers and provi- ding compl ete solutions. Instruct managers and employees on how to ob-tain productivity re ports. Non traditional, technical school's teacher. Technology and electronics sales. Specialty electronics sales. Knowledge of engineer level general physics. Creat e user's manuals for electronic devices or computer systems, capable of electron ics assembly and soldering. Inventive mind. Administrative,Computer Data Bases. Use of office equipment in different office settings. Data bases programmer DBA SE III plus, teacher of computer language Pascal and English ESL at technical sc hools. Data entry, computer systems operator. Other: Bilingual (English-Spanish). Microsoft Windows. Objective: To use my potential where my service is useful, valuable and compensa ted. Employment: Last employer, Radio Shack store, (Hire date 08-20-97, until 08-20-2010), (13 ye ars exactly) Located in Yuma Mesa Shopping center. 383 W 16th street, Yuma, Ariz ona. Phone (928)783-0115 Specialty electronics store. Sales Associate; sales of electronics, cell phones, computers, warranties. Running credit checks. Customer service; checking defect ive items. Inventories, shipping repairs. Studied training guides and passed cer tifications on Sales, Customer Service, Code of Ethics, Selling Intangibles, Cre dit and Service plans. San Luis Medical Group. (1995-1997) approximately two years. Doctor's office. Fr ont desk and receptionist. Answering phones, welcoming patients, verifying insur ance coverage, assembling and sorting patient's personal files. Calling patients to remind them of appointments and follow up if they didn't show up. Under supe rvision of Doctor Theresa Soto owner of the clinic. 802 N. Main street. San Luis, Arizona. USA. Instituto panamericano de estudios individuales. ESL teacher, private technical school. (1994-1995) Juarez and calle 6th. San Luis Son. Mexico. Factor Sales. (1990-1993) 4 yr. Data processing assistant manager. Scanner syste ms verification for cash registers in multiple supermarkets and warehouses owned by Factor Sales. Checking and rebooting main computers to restore store functio nality, cash registers were connected to main computers. Supervising pricing sys tems and training managers and associates to obtain productivity reports. Under supervision of Carlos Atondo. Data processing office manager. 676 N. Archibald S t, San Luis Arizona. USA. 928-627-2090 Other temporary jobs or spare time jobs I held before, (around 2 years or less e

ach): Victor Valley Board of Realtors. Multiple listing Secretary. In charge of home s ales listings of data for a Real Estate Sales Magazine. Manager: Joyce Krueger. Victorville, California. 1989 Used cars sales. Uncle Sam's Autos, Yuma Az. 1988 Computer programming teacher. Pascal computer lenguaje. CECADES San Luis Sonora Mexico. 1990 Technical school. Computer programmer. D Base III plus. Asesora Empresarial (Accountants and legal firm) Guadalajara, Mexico. 1987 Education: GED (Tri-community adult education) degree available. Covina California USA. Graduated. 1990 Cetys University. Mexicali Baja California, Mexico. Computer Science Engineering . Non graduated. (1983-1986) Preparatoria Regional de Autlan. Generation (1980-1983) (High school belongs to University of Guadalajara.) Bachillerato Unitario.Autlan , Jalisco. Mexico. Graduated. Arizona Western College: Took some courses since I started working in Yuma, Ariz ona for the firs time. ESL level 6, Excel, English 100.