SUMMARY

Well-organized, results-oriented management professional with proven Human Resou

rces Administration and Management skills in the service industry, along with a
strong business background. Demonstrated ability in planning and implementing p
rograms. Exceptional interpersonal and written communication skills. Diplomatic
and tactful at all levels. Skilled in working with staff to assess and resolve
wide range of issues. Other qualifications listed below:
Staffing and Employee Relations Team Building
Affirmative Action and EEO Performance Management
Diversity Awareness Supervisory Skills
Human Resource Strategic Planning Recruitment and Selection
Call Center Management Retired US Army
Licensed KY Agent Health & Life Insurance
PROFESSIONAL ACHIEVEMENTS
* As Human Resource Manager - Developed metrics to measure vendors qu
ality of service and performance-established by Contract agreements.
* Created a positive employee relations environment through the development
of company policies and ongoing employee communications
* Project Leader - Selected new Disability vendor to manage Yum Brands' Shor
t and Long Term Disability Programs. Developed policy and procedures for the com
pany's Disability Plans. Also updated Yum Brands' FMLA Policy based on 2009 fed
eral regulations.
* As The Company's Fleet Manager - Reduced the annual budget by over 5 milli
on dollars through negotiation with Auto Companies and working with the Fleet ma
naging company to change the finance factors.
* As the Call Center Supervisor- Designed and managed new call center to ans
wer employees Human Resource and payroll inquiries from 5 different companies, T
rained new customer service employees
* Received numerous awards for different achievements to include Yum Brands'
CEO personal award for increasing efficiency through developing and updating Hu
man Resources policies and excellence in employee/client relations.
EXPERIENCE
1998 - 2010 Yum! Brands Inc. Louisville, KY
Human Resources Operation Supervisor/Manager
* HR Benefit Operation Manager for the organization's Health & Welfare, Disa
bility and Leave Plans
* Managed Cooperate Auto Fleet- Over 1300 vehicles-for seven different compa
nies across the United States
* Supervised up to 40 team members and managed call center daily operations
* Provided coaching and feedback to team members and completed employee eval
uations
* Partnered with Planning, Operations & Communication teams on benefits and
Compensation program designs and administration
* Lead numerous successful projects---benefits, compensation, payroll, commu
nication & administrative
* Technical Knowledge-Microsoft Office Software, PeopleSoft tools, Filenet a
nd other Web Base and data programs
* Worked with Health &Welfare and Compensation vendors to resolve employee i
ssues and the administration of plans
* Assist Human Resources Leaders with employee relations issues
* Received the President recognition award for completed projects and custom
er quality service
* Managed Yum Brands Service, Recognition and Retirement award Programs
* Responsible for the management & administration of the company's Disabilit
y Plans
1996 -1998 PSB/SYKES H&W Svcs. Louisville, KY
Benefits Supervisor (Human Resource)
* Supervised Retirement Administration, Flexible Spending Account and COBRA
Customer Service/Claim Benefits teams -10 to 15 employees
* Managed clients expectation (5 each) -Service level agreements
* Project Leader --Saved the company over $3 million -Contract agreements wi
th clients
* Quality control for claim/customer service units--Used statistical data to
manage results
* Developed benefits education program -used to train new recruits
1995 - 1996 Heartland Cleaning & Janitorial Svcs. Elizabethtown, KY
Manager/Owner
* Maintain records -Bookkeeping, payroll, equipment maintenance & scheduling
documents
* Supervised 5 employees---Responsible for customer service, cost estimates
and contracts
1993 - 1995 TeleScripps Cable Co Elizabethtown, KY
Customer Service Representative/Dispatcher
* Investigate customer concerns -Quality of service and billing issues-Emplo
yee Dispatcher
* Maintained supporting documents/records and managed employees work schedules
1973 - 1993 Federal Employee (US Army) Fort Knox, KY
Senior Supply/Warehouse Manager (60 plus employees)
* Purchasing agent, property book officer and logistics/administrative inspe
ctor
* Responsible for property accountability ($50 million), unit budget $20 mil
lion & inventories
* Negotiated contract agreements for Army Units
* Member of FORSCOM Command Inspection team, Areas of expertise Logist
ics and Personnel Administration
EDUCATION AND TRAINING
B.A. Business Administration and Marketing ---Graduated cum laude ---(3.44 GPA)
Attended Sullivan University, Louisville Kentucky
Attended numerous workshops on FMLA, Compensation Programs, Health&Welfare Plans
, Diversity in the work place, EEO Policies, Labor Issues, Staff and Interviewin
g.
Attended Yum Brands' Leadership University and Human Resources University.