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Jennifer Marie Herman Thousand Oaks, CA 91362 jhd172ea@westpost.

net (805) 341-3024 OVERVIEW: Administrative wizard with seventeen years of experience in corporate, collegiat e, hospital, and small business settings. Expert at organizing and streamlining business processes and producing professional documents (correspondence, reports and presentations) that conform to established templates/procedures. Highly ski lled at maintaining/designing information structures with integrated use of word processing, spreadsheet, and microdatabase tools. Well-written, articulate, and enthusiastic communicator. Team player. Loyal, diligent employee. Knowledge of HTML programming, 70 wpm typing and 10 key pad by touch. EXPERIENCE: Perscribo Publishing - Managing Editor/Sole Proprietor, 7/2010 - present Custom (html-based) builder of electronic KindleTM books. Specializing in rare, public domain poetry titles. Amgen, Inc. - Thousand Oaks, CA Senior Associate, Contracts and Pricing, 7/2002 - 6/2007 Maintained membership alignment and processed chargeback data for Amgen Sales an d Marketing contract programs. Communicated with contracted buying groups, whole salers, field representatives, National Account Managers, Marketing, Customer Se rvice, and Customer Finance staff; resolving issues related to eligibility, pric ing, contract clarification, and competitive situations. Developed and maintaine d reporting tools in BrioQuery, Access, and Excel to summarize member alignment and product sales activity across dozens of $1MM+ purchasing contracts. E-ppraisal, Inc. - Westlake Village, CA Office Manager, 3/2000 - 7/2002 Managed day-to-day administrative functions of real estate appraisal technology startup company. Produced software documentation in Word and Adobe Acrobat. De veloped order tracking, billing, and sales/marketing tools in Access. Coordinat ed and participated in mortgage banking industry trade shows. UCLA - Los Angeles, CA Administrative Specialist, 4/1999 - 3/2000 Direct Support to Director of Major Gifts (University Development). Drafted corr espondence and managed calendar for Director. Developed alumni solicitation, con tact management, and performance tracking tools for Director and Associate Direc tors in Access. UCLA Medical Center - Los Angeles, CA Administrative Assistant, 1/1999 - 4/1999 Contract Position. Maintained files and transcribed physician notes for Sleep D isorders Clinic. Developed record maintenance and retrieval tools in Access. Countrywide Home Loans - Calabasas, CA Administrative Coordinator, 6/1998 - 1/1999 Contract Position. Assisted consulting team with corporate Business Continuity and Y2K preparedness planning. Developed contingency planning tools in Access. Tracked progress in Project. Prepared business flowcharts in Visio. American Sports Group, Inc. - Malibu, CA Office Manager, 6/1997 - 6/1998

Ran back office for small company specializing in the design and overseas manufa cturing of outdoor sporting goods. Developed purchase order and contact managem ent tools in Access. Configured and administrated company (Win95) network, web domain, and e-mail systems. Amgen, Inc. - Thousand Oaks, CA Administrative Coordinator, 1/1997 - 6/1997 Contract position. Assisted the Amgen Libraries Information Systems group. Pro vided PC/Mac desktop user support. Recorded meeting minutes and transcribed int o HTML. UCLA Medical Center - Los Angeles, CA Administrative Specialist, 2/1996 - 10/1996 Provided special project support to HR Director and HR management team. Develop ed departmental templates and training manuals in Word, budget projection and an alysis reports in Excel, HR data queries in Access, and slide/film presentations in MS Powerpoint. Glendale Federal Bank - Glendale, CA Administrative Coordinator, 6/1992 - 2/1996 Coordinated high-level administrative projects for Chief Appraiser and Appraisal department management. Designed appraisal report templates in Word. Streamlin ed administrative procedures for 15 country-wide district offices. Built consol idated loan volume reports in Excel. Designed and edited Environmental Risk and Appraisal Policy manuals. Sumitomo Bank of California - Sherman Oaks, CA Bank Services Clerk, 6/1991 - 6/1992 Processed consumer and residential loan packages. Ran credit checks, prepared d ocuments, disbursed checks, and collected payments in retail banking environment . First Choice Securities - Los Angeles, CA Secretary/Receptionist, 1/1991 - 6/1991 Operated switchboard, received clientele, ran trades and maintained files for fu ll service brokerage firm. Gibraltar Savings & Loan - Simi Valley, CA Loan Clerk, 6/1990 - 1/1991 Contract position. Monitored status, maintained files, and entered data for out side-serviced loans. EDUCATION: Grand Canyon University, 2009. 3 units (grade: A) earned in upper-division grammar course. California Lutheran University, 2007. 3 units (grade: A) earned in (top-down, structured) programming logic course. Mt. St. Mary's College, 1994-1996. 18 units earned in upper-division, liberal arts (theology, music, art history) c ourses. [In 1996, as an employee of UCLA I was also able to attend, on a no-credit basis , courses equivalent to (UC/in-house) certifications in Microsoft Access and HTM L (v3.2) programming.] Los Angeles Pierce College, 1991-1993. 57 units earned in general education courses. Overall GPA 3.85.