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SENIOR PROGRAM MANAGER New Products/Services Implementation/ Program Management, Market/Analysis & Str ategic Planning, High

Tech Management, Business Operations, Customer Service and Sales, Financial Auditing and Analysis, Key Stakeholder Management, Six Sigma O perations/Quality Improvements Results oriented manager focused on execution, successfully proven in managing a nd delivering large projects and multi-million dollar programs. PROFESSIONAL EXPERIENCE AT&T 2001 - 2010 Senior Program Manager Sales Process Engineering Managed staff of five project managers, providing direction and guidance in th e management of 18-25 ongoing projects in support of the sales organization Managed communications of program status across multiple levels of management, including executive director and VP levels Worked with business analyst team to refocus requirements development toward a use case/user scenario methodology to improve scope management and avoid rework at the end of the development cycle Streamlined program management operational activities resulting in improved eff iciencies, reduced exposure in failed projects and improved customer satisfacti on Key Results Delivered capability that enabled the reduction in sales force head count by 23 5 Reduced the number of project managers by 50% while managing 25% increase in pr ojects Contributed to a 50% reduction in business requirement misses across all projec ts Contributed to a reduced organizational cost structure by 45% over the past 18 months Improved Organization output by 75% through operational efficiencies and proces s redesign Project Manager, Enterprise Operations Support Negotiated schedules with key stake holders for a multi-million program execute d to improve sales force efficiency and productivity Trained and guided a new group of five project managers assigned to our team Analyzed program financial performance and took corrective action to bring it i n line Streamlined the gathering and presenting of program status content for senior m anagement Key Results Implemented all projects on-time and within budget Shortened the time it takes to ramp up new project managers by 50% Grew key partnerships across multiple organizations to improve the delivery of complex projects

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1996 - 2000

Strategist, Corporate Strategy & Business Development Gained enterprise wide adoption of a corporate strategy for IP communications Used a macro view of the marketplace that encouraged the Chief Financial Office r and business unit leaders to work towards capturing the opportunity of IP comm unications Key Results Specifically assisted Executive Vice President of strategy by quantifying the o pportunity for IP communications in terms of incremental revenue to the corporat ion and each line of business Derived potential incremental value from research data on services similar to o ur IP communications offer, which helped determine strategy Identified potential competitors in the communications space that were not orig inally considered threats to AT&T and used that discovery to create strategy Evaluated and forwarded recommendations on potential strategic partnerships Project/Product Manager, Emerging Services Managed the schedule, budget, and performance criteria for the development of b illing, customer care, and fraud management systems Managed client and supplier relationships, enforcing service agreements and mon itoring expenses Provided business management of customer care, fraud detection, and billing ope rations Key Results Managed the development of a billing, customer care, and fraud management solut ion for two market trials as well as managed a $1 million budget for that effort . Responsible for successfully billing over 1,000 customers in three market trial s Managed the back-office implementation of the AT&T Mail Center project and iden tified a $1.5 million error in the accounting of the AT&T Mail Center project EDUCATION Attained Project Management Professional (PMP) Certification 2010 Attained Six Sigma Green Belt Certification - 2010 The George Washington University Master of Science Project Management (MSPM) 2003 University of Pennsylvania The Wharton School - New Product Development and Introduction Program Certifica te - 1998 AT&T Systems Analysis and Design Certification - 1991 Georgia State University BA - Economics - 1985