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Waymon E. Bryant 2604 Queen Ann Court * Atlanta, Georgia 30350 ( 770.641.6656 / 770.856.

6656 : www.BakosGroup.com/resumes/webryant.pdf ( EXECUTIVE MANAGEMENT PROFESSIONAL "The road to success is always under construction." Hands-on, motivational and award-winning leader with years of progressively chal lenging experience achieving or exceeding desired business outcomes. Exceptional ability to clearly translate complex issues into actionable plans aligned to sh ort and long-term requirements. Establish quick rapport with co-workers, profess ionals and staff. Exercise diplomacy and tact; enjoy a reputation of relational excellence, and overcoming obstacles critical to performance metrics. Uphold hig hest standards for ethics and quality. Effectively evaluate and proactively mana ge performance against relevant benchmarks. Thrive under pressure. Core Competencies STRATEGIC PLANNING * OPERATIONS * POLICY DEVELOPMENT * P&L * FINANCIALS & BUDGET ING * HIRING / STAFF DEVELOPMENT * SALES & MARKETING * COST REDUCTION * QUALITY ASSURANCE * COMPLIANCE * CLIENT RELATIONS SELECTED ACHIEVEMENTS * Launched a new operation employing 600+ employees and generating $72 Million annually as Senior Manager for MCI / Verizon. * 2-time winner of the coveted Spherion Performance Forum Award and Pinnacle No minee, and 4-time winner of AT&T/Bellsouth's prestigious Gold Partner Award for Top Call Center Operations. * Forged and managed an exceptional sales team consistently achieving $50 Thous and monthly revenue quota for E. Spire. CAREER TRACK & PERFORMANCE | DRIVING FORCES PARTNERSHIP DIRECTOR 2003 - Present SPHERION CORPORATION Atlanta, Georgia Provide creative and effective leadership guiding daily operations for an inbou nd / outbound Call Center Operation generating $16 Million in annual sales volum e. Collaborate with senior managers and key staff in forecasting future sales, d eveloping services, marketing and promoting services to major clients, and spear heading policy development and implementation, staff development and contractual oversight. Fully accountable for P&L performance. * Monitor and assist personnel at multiple sites in achieving desired outcomes, with strong focus on outsourced business operations for AT&T, Coca-Cola, TSYS, and Sunsource Technology. * Due to efforts, selected as Coca-Cola's preferred Call Center Provider. A mul tiple winner of AT&T/ Bellsouth Excellence in Call Center Service Awards for Sal es. REGIONAL MANAGER / GENERAL MANAGER 2002 - 2003 RUESCH INTERNATIONAL, INC. Atlanta, Georgia Spearheaded and directed daily business functions for this firm providing speci

alized financial services to major corporate and institutional clients. Collabor ated with upper management and key personnel to Develop and implement effective policies and procedures governing the Atlanta regional sales and operational fun ctions. Continued * Forged an exceptional team. Maintained strong and lucrative client relationsh ips by defining customer needs and developing customized solutions. * Created and directed a call center environment process leading to a 75% incre ase in prospecting and a 47% growth in clients, with an overall revenue growth o f 130%. Successfully led the Region to #1 position 8 out of 12 months of the yea r. BRANCH SALES MANAGER 1999 - 2002 E. SPIRE COMMUNICATIONS, INC. / JRD, INC. Atlanta, Georgia Managed a team of 17 sales professionals for this digital fiber networks compan y. Analyzed ongoing market and industry conditions, forecasted both short and lo ng term revenue expectations, and directly trained and supported personnel to ac hieve / exceed quotas. Provided ongoing training and development to hone advance d sales and customer service skills, and personally assisted in closing large op portunities. * Interviewed, hired, and developed personnel. Provided performance evaluations , and facilitated consistent excellence through open communications and by ensur ing workplace environment remained fair and healthy. * Leadership and guidance resulted in team attaining or exceeding $50 Thousand in monthly revenues. SENIOR MANAGER / MANAGER / SALES/SERVICE SUPERVISOR 1985 - 1999 MCI (VERIZON) City, State Began tenure with this leading telecommunications provider as Sales / Superviso r, and enjoyed promotions to positions of greater responsibility culminating wit h role directing a 600+ employee call center serving Mass Market sector clients. * Drove planning, establishment, startup, and managing of an evening call cente r. Within 3 years, boosted annual sales volume to $72 Million. * As Sales Supervisor, guided approximately 30 sales professionals to consisten tly exceed expectations. Increase sales by 42% and reduced churn by 19%, while a lso reducing abandon rate to less than 2% through exceptional customer service a nd support. * Honored 3 times with the MCI Leader Awards, and accepted accolades for develo ping and managing top sales team awards on 6 occasions. LEARNING CREDENTIALS BACHELOR OF SCIENCE University of West Georgia, Carrollton, Georgia REFERENCES AND FURTHER DATA PROVIDED UPON ESTABLISHMENT OF MUTUAL INTEREST