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David R. Fireng 2865 E Cullumber Ct.

Gilbert, AZ 85234 Cell 480-734-3796 Home 480-247-9086 df198c52@westpost.net SUMMARY OF QUALIFICATIONS Subject matter expert and resource in technical and procedural applications of c ustomer operations. Strengths include design and implementation of initiatives that effectively increase productivity resulting in measurable improvements to t he bottom line. Respected for the ability to make sense out of complex situati ons and develop a sound action plan. Superior Client relationships, Team Buildin g, Strategic Planning and Problem Solving Demonstrated areas of expertise include: *Management of service level results across multiple service line products using budget, forecasting, resource allocation and best practices. *Partner with organizations to ensure client satisfaction by serving as a point of contact. Participate in client visits, account reviews and resolving client issues. *Strong verbal and written communication abilities along with presentations skil ls. *Lead teams on different projects and process improvements. SELECTED ACCOMPLISHMENTS *Completed M.B.A. August 2010. *A "go to" achiever for Senior Sales and Operations Management, consistently dri ving teams to over 100% performance. Have led sales team of over 25 sales profe ssionals with annual quotas of over $75M in sales and prospecting teams with ove r $107M in pipeline targets. *Spearheaded and directed remote office for Fortune 500 client. Played an inst rumental role in development and implementation of program operations and go-tomarket global online and offline lead generation and maturation programs that fu eled aggressive sales growth. *Played a key role in design and execution of 60 day implementation model for cl ient's sales / new business development programs. Designed and developed requir ements in an iterative development life cycle that reduced lead-time by over 50% . *Responsible for overseeing and managing the development and implementation of h igh-impact programs. Programs directly responsible for exceeded quarterly leads target by 130%. Overall market penetration grew 34% quarter over quarter. *Recipient of Manager of the year award as well as multiple excellence awards. PROFESSIONAL EXPERIENCE Direct Alliance Corporation (March 2005 - April 2009) Senior Manager, Program Sales Directed all aspects of program operations, including sales, operations, hiring, training, marketing, and budgeting through direct reports and cross-functional staff on-site and at remote offices. Worked with Fortune 500 clients as program liaison managing relationship with business clients to improve sales performanc e, productivity, and cost efficiency. *Directed full-time employees at client's site to identify, develop, and manage program operations through a multi-year project. *Created and developed sales training guides, sales play book, call capacity pla nning, campaign call guides, and quality assurance processes. The new program an d processes resulted in an increase of over 30% in validated leads and increased client satisfaction. *Built and led a team from finance, systems, sales, operations that completed pr ogram requirement in required 3 months providing performance, reporting and anal

ysis. *Headed a $20 million project in conjunction with client's Marketing team to des ign and implement go-to-market strategies for client's software applications. *Added value to the business by converting a 'paper and pen' department into a c ompletely automated department by formulizing all business processes into an int egrated database. Manager, Program Sales *Directed Sales Account Managers calling into Mid Market and Large Enterprise ac counts. Recognize key client issues and ensure that client needs and project obj ectives are consistently met. Achieved 108% to quota on a $28M budget. *Provided the leadership to implement, design, and launch the Operations Service Teams and provided sales support for all new opportunities as well as having th e support staff to provide financial and administrative front and back office se rvices Farmers Insurance Group (June 2004- March 2005) Small Business Owner / Insurance Agency Developed and implemented a strategic marketing plan offering multi-line Insuran ce and Financial Services products to consumers and business clients. Insight Direct, Inc. (March 1995- May 2004) Sales Management Managed and coached Business to Business Sales Representatives selling technolog y products and solutions. Implement and develop market strategies to maintain and expand customer base. A chieved sales objectives through developing, coaching, counseling and assisting the sales representatives. *Designed and coordinated professional and educational training programs for Bus iness sales teams. *Targeted vertical markets in the finance and medical industries. New market and account development strategies resulted in $5 million increase over a 12-month period. Inbound Call Center Manager *Responsible for consumer and business inbound call center. Duties included cust omer interface, analysis of call logs, achievement of established service level metrics, and oversight of customer loyalty programs. Coached staff for improvem ents such as how to handle escalated customer issues and improve sales productiv ity. *Help create motivational strategies to drive quality and performance. *Responsible for maintaining and developing new client base of repeat business s elling IT solutions and products from manufacturer such as HP, IBM, Cisco and Mi crosoft Sales Representative *Repeatedly recognized throughout career for exceptional leadership, sales and s ervice. Achieved President's club status 1996 and 1997. Promoted to Sales Manag er in 1997. Phoenix Airport Hilton (May 1992- March 1995) Hotel Management Responsibilities included the supervision, operational management, and budget co ntrol of the hotel front office EDUCATION Master of Business Administration (M.B.A.) August 2010 Amberton University Garland, Texas Major: Business Management GPA 3.7 Bachelor of Science - Business Administration May 1992

Northern Arizona University Major: Hotel Management GPA 3.2 TRAINING and PERSONAL DEVELOPMENT

Flagstaff, Arizona

*Extensive professional training in the areas of leadership, sales, and customer relationship building *Six Sigma Certified - White belt Mastery *Licensed analyst of the Predictive Index System *Blanchard Situational Leadership Training *IBM Signature Selling Workshop for Business Partners *Supervisory Leadership Seminar *Direct Alliance Executive Sales Leadership Program