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FREDDIE Q. MARIANO Block - 13 Lot - 13 Celina Plains Subd. Phase III Brgy. Pooc City of Sta.

Rosa, Laguna 4026, Philippines Mobile No.: +63-933-919-3248 e-mail Address:

PERSONAL DATA Age Date of Birth Place of Birth Civil Status Height Weight Gender Religion Citizenship Dialect Spoken Person to notify Address : : : : : : : : : : : : 32 years old March 12, 1978 Manila, Philippines Married 172 cm 142 lbs. Male Christian Filipino Filipino and English Judith B. Mariano Block - 13 Lot - 13 Celina Plains Subd. Phase III Brgy. Pooc,City of Sta. Rosa, Laguna 4026, Philippines 933-919-3248

Telephone Number


EDUCATIONAL BACKGROUND College Course Secondary es 1991 - 1995 : : Philippine Christian University Taft Avenue, Manila, Philippines 1995 - 1999 : Bachelor of Science in Education San Pedro Relocation Center National High School Brgy. United Bayanihan, San Pedro, Laguna,Philippin



Sampaguita Village Elementary School Sampaguita Village, San Pedro, Laguna,Philippines

EMPLOYMENT RECORD December 15, 2009 up to present Customer Service Representative GENPACT Services LLC GENPACT Building, Plaza A, Cyberzone, Alabang Filinvest,

Alabang Muntinlupa City, Philippines February 15, 2008 to August 4, 2009 Customer Service Representative APAC Customer Services Inc. Lot 1 Cyber Park, Araneta Center, Cubao, Quezon City, Philippines JOB DESCRIPTION 1. Answer phones and respond to customer requests. 2. Sell product and place customer orders on the database system. 3. Provide customers with product and service information. 4. Convince customer to upgrade service. 5. Transfer customer calls to appropriate department. 6. Prove, research, and resolve customers complaint. 7. Follow-up on customer inquires not immediately resolved. 8. Complete call logs and reports. 9. Research billing issues. 10. Balancing customers account. 11. Research misapplied payments. 12. Recognize, and alert the supervisor of trends in customer concern if necessary. 13. Recommend process improvements. 14. Other duties as assigned.

June 10, 2003 to April 30, 2004 Professor / Faculty Lycuem of Alabang # 88 GNT Business Center National Road, Putatan, Muntinlupa City, Philippines March 4, 2000 to April 16, 2001 College Trainer Paraaque City College of Science and Technolog y Brgy. San Dionisio, Paraaque City, Philippines July 23, 1999 to October 11, 2001 Vocational Trainer Las Pias Manpower and Youth Council Pulang Lupa, Las Pinas City Philippines

JOB DESCRIPTION 1. Designing and implementing effective teaching and learning processes; 2. Developing, and reviewing an effective learning process incorporating appropriate methodology, technology, and other tools; 3. Developing a system for ongoing evaluation of both teaching and learning including course competency expectations and student outcome measures; 4. Working in partnership with their immediate supervisor and Chief Academic Officer through a formal system of evaluation of instruction to identify strengths and weaknesses of each students; 5. Innovates structural teaching materials to identify professional

development of each students which will lead to effective student learning; 6. Maintaining an appropriate schedule to allow students to do research and inquiry; 7. Working in partnership with guidance office personnel to facilitate student behavior at all times; 8. Participating in necessary institutional functions such as, but not limited to, college committees, club sponsorship, and facilitation of advisory committees, student/faculty recruitment, and mentoring of new and part-time faculty member.

TRAINING AND SEMINAR ATTENDED 2nd Computer Science and Programming Convention Center I.T. Expose '98 September 10, 1996 Philippine International Convention Manila, Philippines February 4 to 5, 1998 Philippine International Convention Center Manila, Philippines May 23 to 26, 2000 Technical Education and Skills Development Aut Taguig, Metro Manila Philippines

Trainer Training Methodology hority

REFERENCES Available upon request