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Donna L.

Loy 226 May Road, Follansbee, WV 26037 (304) 374-1484 Education MBA - Technology Management, University of Phoenix-Online B.S. Management, University of Phoenix-Online Associates Accounting, Jefferson Community College June 2009 Aug 2007 June 1992 Career History First Data, Toronto, OH April 2002 - April 2009 Operations Supervisor * Develop, track and trend employee performance to include productivity, attend ance and production levels * Track and trend check volume to accommodate fluctuating seasonal volume * Ensure established production and quality objectives, according to client con tractual obligations, are met both daily and monthly * Effective scheduling of 40+ direct and 90+ indirect reports in a flexible wor k environment which is volume and deadline driven * Administer employee incentive program * Payroll processing for 150+ hourly employees on both Kronos and People Soft a pplications. * Provide employee assistance and tracking of FMLA and other leave practices, c ommunicate benefit information, and compliance trainings * Conduct structured departmental meetings to monitor the status of the busines s unit, resolve employee issues, and promote the understanding of departmental a nd corporate objectives * Development and administration of incentive and motivational programs to appl aud commendable behavior * Partner with clients to create and deliver training documentation for staff * Interviewing and hiring of personnel * Completion of performance reviews, promotions, coaching/ counseling documenta tion and termination when appropriate * Support community involvement First Data, Toronto, OH November 1987 - November 2001 Operations Manager * Manage client processes and new client implementation. * Maintain Client relations. * Improve and maintain client quality standards and deadlines. * Assist in the preparation and maintaining of departmental budget. * Direct and manage 15 subordinates; including quality, systems, and training s taff. * Assist in the interviewing and hiring of data entry operators, production sta ff and management. * Administer the company Mentoring Program. * Maintain server based Time clock system. * Administer the bi-weekly incentive and payroll program. FirstEnergy Corp. (Temp. Assignment), Stratton, OH

March 2002 - April 2002 Senior Accountant * Maintain spreadsheet of invoices to be paid and tracking those that have been paid using Power Plant Reports and Accounts Payable Reports. * Input information into Lotus Notes database to track Job Estimates Empress, USA (Temp. Assignment), Weirton, WV January 2002 - February 2002 Administrative Assistant * QAD Input and verification of daily production / inventory control. * Maintaining input of monthly budget dollars. * Requisition / Purchase Order tracking and control. * Answer and direct calls from multiple phone line.