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MICHAEL BAUERLE 7816 Westman Way Road * Middleton, Wisconsin 53562 mbd296d4@westpost.

net * (608) 827-3007 Home * (608) 237-7329 Cell INSURANCE TECHNOLOGY/ RISK MANAGEMENT CONSULTANT Strategic Action Planning * Solutions Development anagement * Corporate Risk M

Knowledgeable and experienced insurance professional with demonstrated leadershi p abilities that include creatively addressing operational concerns and devising solutions that contribute to enhanced productivity and profitability. Expertise in full lifecycle project / product management, specifically regarding insuranc e, payment and wireless verticals. Repeated success developing effective standar dized policies and systems to control and improve key operational areas and faci litate positive change. Skilled in building and maintaining relationships that d rive levels of performance and facilitate business opportunities. Results-orient ed, decisive leader with proven success building productive teams to consistentl y enhance the bottom line. CORE COMPETENCIES * Insurance Products / Services * Relationship Management * Complex Negotiations * Data Analysis / Modeling * Claims Processing & Management * Project / Program Management * Business & Financial Planning * Technical Use / Business Cases * Business Development * Internal Systems & Controls * Team Building & Leadership * Process Improvements PROFESSIONAL EXPERIENCE QBE THE AMERICAS - Sun Prairie, Wisconsin 2/2009 to 8/2010 TCC Claim Representative Manage a high volume of personal lines claims throughout the Eastern and Midwest regions; handle claims within this multi-vendor system environment. Investigate and determine claims liability for business and personal auto and property loss es. Adhere to state-mandated laws and specific policy coverage; provide appropri ate settlement to customers. Obtain statements, acquire appraisals, review repor ts, ascertain cause of loss, and determine degrees of comparable negligence. Com municate claims processes to customers; review evaluations and negotiate settlem ents. Conduct self-audits on completed claims to identify areas for improvement. Report underwriting risks to appropriate personnel. Serve as proactive member o f the CAT team. Key Achievements: * Managed the introduction of several system improvements that aided in positive ly impacting accuracy and productivity. * Served as industry resource for less-experienced adjusters; provided guidance regarding management of complex/ problem claims. * Expanded skill set and industry knowledge; successfully advanced licenses with in the industry and acquired Associate in Claims (AIC) designation. * Earned reputation for exceptional attention to detail and service; frequently commended by customers and agents for outstanding work ethic. * Recognized by senior leadership for Loss Reduction Efforts. ALLSTATE INSURANCE - Cross Plains, Wisconsin 2/2008 to 1/2009 Express Claims Processor Integral member of team launching new NEXT GEN claims processing system for expr ess processing. Efficiently managed live claims; interacted with appropriate out bound contacts in order to expedite processing and resolve disputes. Assigned cl aim handlers and set up end-to-end resolution of repair and repayment process fo r claimants and insured clients. Collaborated with colleagues to discuss claims; provided expertise regarding liability decisions.

Key Achievements: * Monitored and prioritized workload with special attention to detail to ensure accurate and timely claims handling. * Effectively managed complicated express claims; remained focused despite inter ruptions and distractions, bringing claims to most expedient, cost effective res olution. * Served as proactive member of Hurricane Ike CAT Team. KMB ENTERPRISE, LLC - Middleton, Wisconsin 6/2005 to 12/2007 Operations Director Managed daily operations, including inventory management, marketing, P&L reconci liation, purchasing, and promotion. Implemented best practices to optimize produ ctivity, enhance customer interaction, and facilitate quality service. Performed various human resource functions; recruited, trained, and supervised a team of 14 personnel. Key Achievements: * Established and build this highly successful business venture from initial inv estment; consistently operated among the Top 5 for revenue in a 230+ nationwide franchise system. * Created innovations in distribution, online ordering and in-store financial ma nagement that were ultimately adopted and promoted by corporate headquarters. DEEPMAP DEVELOPMENT - Overland Park, Kansas 12/2003 to 12/2006 Project/ Program Manager Held full responsibility for bottom-line factors, including company vision, long -range strategic planning, project management, and business development. Provide d expertise and consulting services to diverse client base; interacted extensive ly with clients to determine specific needs, formulate strategies, and orchestra te all facets of projects. Created roadmap and dollar volume business models. Key Achievements: * Contracted by Cedar Creek Consulting to devise Microsoft Experience Banking pr esales strategy; analyzed domestic/ foreign payment and content distribution opp ortunities, and determined federal grant budget available to state agencies, whi ch provided client with expanding customer base for technical consulting. * Transitioned the concept of a convenience fee service for credit card processi ng of tuition and fees into a functioning process, enabling TouchNet Systems to support 500+ clients; successfully implemented program for first university clie nts, which collected more than $1M of tuition payments. SPRINT - Overland Park, Kansas 10/1996 to 11/2003 Business Development Manager, 11/2001 to 11/2003 Led all facets of business growth and management; formulated partnerships, devel oped strategies, and promoted market opportunities. Established and cultivated c ollaborative relationships with diverse populations; constructed future partners hip opportunities using ISO 14443 proximity payment chips. Developed test object ives and business use cases; performed analysis of potential partners by benchma rking existing applications. Negotiated cost-effective agreements with vendors. Managed vendors and cross-functional teams to consistently deliver projects with in time and budget constraints. Key Achievements: * Spearheaded the design of a wireless, cashless payment pilot that targeted 13, 000 employees of Sprint World Headquarters campus. * Realized quantitative results of 90% participant satisfaction that improved th e overall business case. * Played key role in building long-term business relationships; independently ga ined key partnerships based on trust and open communication. * Initiated mobile commerce discussions with First Data Corporation; facilitated a joint development that included a letter of intent to create a mobile commerc e and wireless payment partnership and expansion of existing sales relationships with one of Sprint's largest customers. Project Manager, 5/2000 to 11/2001

Directed all aspects of project lifecycle; prioritized workflow, allocated resou rces, and presented solutions to ensure on-time completion of project deliverabl es. Oversaw evaluation and selection of candidates for Electronic Bill presentat ion and Payment (EBPP) service. Served as Subject Matter Expert (SME); provided expertise during internal hand-off of project. Developed request for proposals a nd offered technology recommendations. Supervised a team of 15 members. Key Achievements: * Championed the proposal and management of mobile-based bill payment and bankin g project that generated nearly $3M in technology development. * Instrumental in leveraging consumer interest in online banking by using mobile telephone and network as tools for banks to extend relationships. * Led team that procured multimillion-dollar online banking platform for use wit h wireless banking and bill payment effort. ** *** ** Early experience with Sprint included roles as Strategic Project Advisor, Strate gic Project Manager, and Regional Market Planning Manager. EDUCATION AND CREDENTIALS Master of Business Administration (MBA) UNIVERSITY OF MINNESOTA, CARLSON SCHOOL OF MANAGEMENT - Minneapolis, MN Bachelor of Science in Community Health Education IOWA STATE UNIVERSITY - Ames, IA Associate in Claims (AIC), completed June 2010 CPCU 553 & 540 (passed) CPCU 552: Commercial Liability Risk Management & Insurance (currently in progres s) Licensed - All Lines Adjuster in CT, NC, SC, & TX Industry Application Property / Casualty Insurance, Telecommunications, Education, Banking, e-Commerc e, e-Marketing, RFID Technical Proficiencies Microsoft Word, Excel, Outlook, ImageRight, Microsoft Dynamics Retail Management System, Microsoft Small Business Accounting, MS-Project, Visio, Decision Tree A nalysis, Use Cases, FERPA, Skype Global Telephony, Social Networking Technology, Acquiring & Integrating Multi-million Dollar Enterprise Financial Systems & Wir eless Technology