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Kim S. Smith, MBA 2019 Watermill Rd, San Ramon, CA 94582 Cell: (925) 367-3673 ksd29800@westpost.

net Experienced, Successful Sales, Operations and Marketing Professional SUMMARY OF QUALIFICATIONS * Nineteen years of experience in Operations Management, including executive sal es management, national account management and various marketing positions. * Graduate MBA in Global Business with a Beta Sigma Gamma Honor Society credenti al. * Consistent track record of development and implementation of strategic plans w hile building collaborative client and vendor relationships at all levels. * Demonstrated success in cross marketing products and integrating growth opport unities. * Expert skills in identifying talent, training, leading, motivating, developing individuals and teams, meeting deadlines and achieving measurable results throu gh collaborative teamwork. * Successful track record in recruiting, hiring, creation of job descriptions, c ompensation/ bonus programs, work force planning, and management of labor claims . * Twenty years of experience developing, coordinating and delivering presentatio ns at executive level, trade shows and other events. * Fourteen years of experience managing rental fleets including: in-servicing, l ogistics, scheduled servicing, out-of-service repair, dealership buy back and/or wholesaling. * Successful experience in developing detailed project plans, assessing risks an d directing implementations. * Proven ability to successfully collaborate across divisions in a matrix enviro nment. * Successfully developed on-line processes and reporting tools to provide metric s and measures assisting with field management of contracts. * Responsible for needs analysis, development and presentation of proposals and implementation of contracts with Body Shops, Dealerships, Service Garages, Insur ance Companies and Corporate Clients. PROFESSIONAL EXPERIENCE Director of Operations, San Francisco Region BANFIELD THE PET HOSPITAL, San Francisco, CA August 2005- May 2010

* Delivered 60% increase in hospital facilities, 40% increase in Doctor hiring, 14% increase in membership enrollment, consistent 26% increase in com parative revenue, and 180% increase in operating income. * Direct responsibility for 200 FTE's including management of 20 facilities. Di rected all personnel including hiring, goal setting, leadership development, and performance management. * Responsible for hospital openings, site selections, facility, vendor relations hips, revenue growth, market expansion, operational efficiency, budget and P&L m anagement for the San Francisco Bay territory. * Primary responsibility for compliance with state and federal regulatory agenci es and maintaining practice protocol to ensure quality of medical practices and hospital safety standards were met. Kim S. Smith, MBA

Consultant/MBA Candidate February 2003 to March 2004 CALIFORNIA STATE UNIVERSITY, EAST BAY, Hayward, California * Developed U.S. marketing, distribution and pricing strategy for Tourism Author ity of Thailand with potential for $34 million in revenue. Business Development Mgr., Trainer-Mgmt. Development/Regional Training Mgr., Cit y Mgr. HERTZ CORPORATION, San Francisco, CA October 1998 to August 2005 * Decreased CSAA average client cost by over 10% and increased Hertz revenue by 29%. * Attained exclusive agreement with CSAA resulting in $150 million in revenue to Hertz. * Direct responsibility for implementation of Flat Rate Rental Program. * Measured results 23% increase in revenue growth of $16 million, a 15% profit m argin, 15% increase in membership enrollment and 4.5% increase in retention. * Supervised analysis of CSAA's operational and computer systems. Identified op erational efficiencies and directed switch from manual processes to electronic s ystems. * Responsible for multi-business line Request for Proposal, contract negotiation s and implementation of a four year exclusive agreement with CSAA. * Managed all aspects of the CSAA client relationship for Hertz including claims processes, emergency road service referrals and client's service of company's e mergency fleet. * Conducted an in depth analysis of key business drivers with program implementa tion to maximize revenue growth, operating income, and increase membership enrol lment, loyalty and retention. * Directed review of $4 million dollar cooperative advertising campaign for CSAA and Hertz. Sales Executive October 1997 to October 1998 OCE CORPORATION, Walnut Creek, CA * Responsible for sourcing, research, needs analysis, development and presentati on of proposals and implementation of contracts for capital equipment clients in cluding Tri-Valley Growers, PeopleSoft, American Food Services, etc. * Achieved President Circle Award during first year. District Manager December 1988 to September 1996 STANDARD RENT-A-CAR, Fresno, CA EDUCATION MASTER OF BUSINESS ADMINISTRATION, International Business California State University East Bay, Hayward, CA 2004 * Outstanding Leadership Award, Outstanding Performance Award, Master of Consult ing, Beta Sigma Gamma Honor Society BACHELOR OF ARTS, BUSINESS ADMINISTRATION, Management and Economics Pittsburgh State University, KS