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Cheri A. Thomas 16163 Mozart Ave. Los Gatos, CA 95032 Cell: (408) 835-1794 ctc29ba8@westpost.

net SUMMARY Extensive experience in Operations Support, Technical Writing, Project Managemen t, Customer Support and Social Media Marketing. Self-motivated leader who posses ses strong analytical skills and a keen eye for detail. Strengths include the dr ive to resolve issues by utilizing cross-functional teams to achieve exceptional customer satisfaction. HIGHLIGHT OF QUALIFICATIONS - High-technology background with Internet access services, Web 2.0, Online Broa dcasting and Website hosting. - Comprehensive knowledge of the wireless, hosting and telecommunication industr ies. - Extensive experience with Microsoft Suite, MS Project, Adobe FrameMaker, Camta sia Studio, Oracle 11.5.10, Siebel 2000, Visio 2007, eRoom, QuickBooks, SalesFor ce, WebTrends and Vantive. EDUCATION AND CERTIFICATIONS De Anza College - Certificate of Achievement - Technical Writing June 2010 - Working toward Technical Writing Associate of Arts Degree Project Management Institute - P roject Management Profession Exam Prep Boot camp - Certificate of Completion October 2009 - Working toward PMP Certification September 2009 - Present Global Knowledge - Project Management for IT Professionals Certification August 2000 - Understanding Network Fundamentals Certification September 2000 PROFESSIONAL EXPERIENCE EQUINIX- San Jose, CA February 2007 - June 2009 Implementation Manager - Managed and drove the implementation of service to customers at a local Equini x Internet Business ExchangeTM (IBXTM) facility. - Served as Subject Matter Expert for customer migrations from one cage to anoth er, tape backup process and SAS70 certification. - Provided account management and relationship management support for over 130 l ocal accounts. - Performed new customer orientation for each new customer as they arrive at loc al IBX. ROO ONLINE VIDEO NETWORK - Universal City, CA June 2006 - October 2006 Account Manager, Client Services - Interfaced with technology and operations teams to communicate client technica l requirements. - Managed new client activation process.

- Acted as U.S. distribution client point-of-contact for escalations and issues regarding ongoing service and billing accuracy. - Assisted with growth of ROO network video viewership by reviewing player sites with clients and suggesting options to increase traffic on existing affiliate s ites. EQUINIX - San Jose, CA November 2004 - June 2006 Implementation Manager - Prepared and executed all logistics associated with installation and continual maintenance of customer equipment. - Conducted turn up calls and welcome meetings for new customers. - Responsible for driving customer installations insuring contracts were complet ed on time and to satisfaction. - Served as primary customer contact for customer escalations, including network outages and hardware failure. SAVVIS COMMUNICATIONS - Santa Clara, CA January 2000 - March 2004 Formerly Exodus Communications and Cable & Wireless America Client Services Representative/ Customer Care Representative - Managed over 170 accounts per month including accounts receivable (in excess o f $1.5 million per month,) reconciliation of accounts, credit/debit memos, and a rranged payment plans. - Completed settlement agreements and prepared legal documentation. - Served as customer focal point for all escalations regarding billing accuracy and ongoing service. - Researched and reconciled customers from Global Center acquisition, insuring a n efficient transition with accurate invoicing. - Successfully collected delinquent accounts with an A/R portfolio of over $500, 000. GLOBAL CENTER - Sunnyvale, CA February 2000- January 2001 Acquired by Exodus Communications, January 2001 Project Manager - Outlined and implemented all logistics associated with an installation and mai ntenance of customers' equipment, implemented and managed the process. - Conducted project kickoff meetings. - Drove installations to insure contracts were completed on time and to the cust omer's satisfaction. - Determined the purpose, goals, and constraints of projects, established projec t controls, obtained agreements on roles and responsibilities, and developed the communicating strategy. GOLDEN STATE COMMUNICATIONS - San Jose, CA March 1998 - November Outside Sales Representative, Communication Consultant - Sold and marketed a variety of wireless equipment in corporate thin the South Bay Area. - Surpassed company sales goals and monthly quota within first 2 nment. - Designed and developed marketing brochures, promotional items, ertisements. 1999 environments wi months of assig and various adv

POINTCAST - Sunnyvale, CA 1996 - 1998 Inside Enterprise Sales Executive - Successfully developed and maintained strategic relationships with Fortune 100 0 and National Corporate Accounts by promoting, marketing and selling PointCast I-Server software and Intranet Broadcast Tools. - Assisted different types of partners, including; Regional Sales Executives, VA

R's, Consultants, and System Integrators, implement and deploy PointCast within the corporate marketplace. - Contributed to the marketing, growth and development of the Enterprise Sales T eam and PointCast I-Server software. SKILLS AND CONTRIBUTIONS PMI Silicon Valley 2009 - Present Active member of Project Management Institute Silicon Valley Chapter. Toastmasters International 2007 - Present Member - Non-profit organization that assists in developing public speaking and leadership skills through practice and feedback. Cinequest - San Jose Film Festival 2003 - Present - Hospitality Envoy - Liaison for Cinequest filmmakers throughout festival. Prom ote films utilizing social media forums, such as Facebook and Twitter. - Theater Manager- Coordinated projectionists, film producers and volunteer staf f to ensure a successful movie watching experience for Cinequest's audience.