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CUSTOMER SERVICE ENGINEER ~ FIELD SERVICE ENGINEER ~ FIELD SERVICE TECHNICIAN Results-driven, well-organized, and detail

-oriented engineering professional, wi th more than 30 years of experience in supervising minor and major maintenance, coupled with strong ability in developing solutions that improve the efficiency of technical operations, equipment performance, and customer satisfaction. Posse ss proven record of success in reducing downtime, improving security, and saving costs, combined with the capacity in handling multiple challenging tasks with p recision and attention to detail. Additional qualifications include: Proficient at identifying business needs and delivering readily comprehe nsible information to appropriate audience as well as implementing operational i mprovements and developing challenging projects Establish outstanding organizational image for customers and promote pro fessionalism within colleagues Capable of applying sound and consistent judgment to support decision-ma king processes KEY STRENGTHS Problem Solving Skills Customer Service Oral and Written Communication Equipment Maintenance Leadership and Mentoring Interpersonal Skills CAREER OVERVIEW Conducted investigation regarding customer issues and associated systems Worked closely with customers to ensure proper use of system Utilized skills in providing exceptional technical support to systems in the phases of installation and live operation as well as facilitating technical training to employees and customers Established and maintained strong relationships with key customer contac ts by prioritizing customers’ needs Ensured understanding of the latest technologies and continuous improvem ent of customer service and customer satisfaction as well as compliance with all related quality procedures, guidelines, and initiatives PROFESSIONAL EXPERIENCE BOWE BELL & HOWELL ~ Wayne, PA ~ Philadelphia, PA Customer Service Engineer Lead Mar 2006-Aug 2010 Rendered efficient service to high speed inserting systems as supervisin g technician of a single site assigned Service Team Successfully completed assignment to reduce site inventory by 50% while reducing emergency orders and improving equipment reliability through the develo pment and implementation of new scheduled and preventative maintenance strategie s XEROX CORPORATION ~ Philadelphia, PA ~ Wilmington, DE Senior Customer Service Engineer Dec 1979-Aug 2005 Demonstrated exceptional performance in handling high volume printing sy stems and Docutech printing equipment as dispatched to various customer location s throughout Delaware Valley EDUCATION Course ~ RETS ELECTRONIC SCHOOL, Boston, MA PROFESSIONAL TRAINING

American Trainco Programmable Logic Controllers for Non-Programmers Xerox Document University 9200/9900 Series Printers, 5090/Docutech Series Printers, 4135/4890/DP18 0 Series Printing Systems Bowe Bell & Howell University BH 4000 Inserters, Bowe Turbo, Combo Inserting Systems AWARDS AND HONORS Service Pride Award (3) ~ Bowe Bell & Howell PAR Club Award (13) ~ Xerox Corp oration Gold Medal Award ~ Xerox Corporation Fireman of the Year ~ Lansdowne Fire Com pany Silver Medal Award ~ Xerox Corporation President’s Award ~ Lansdowne Fire Company President’s Club Award (5) ~ Xerox Corporation President’s Award ~ Lansdowne Boys nd Girls Club AFFILIATIONS AND ACTIVITIES Judge of Elections Efficiently functioned as an elected candidate to the 7th precinct of La nsdowne Borough, Delaware County, Pennsylvania Life Member, President, Board Chairperson ~ Lansdowne Fire Company Worked closely with Fitzgerald Mercy Hospital Paramedic staff and third party billing agent to develop mutually beneficial contract to consolidate billi ng and increase Fire Company income while reducing costs to local citizenry Executive Board Director, Commissioner and Coach of Baseball ~ Lansdowne Boys an d Girls Club