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Qualifications Summary Remarkably astute, tenacious and results-driven senior executive powered with an impressive record of success

in delivering millions in savings and operational efficiency improvements. Gifted with innate ability in revitalizing operations a nd reinvigorating underperforming, cross-functional teams and divisions to drive strong and sustainable productivity gains toward fulfillment of corporate goals . Highly capable to multitask in a fiercely competitive, stressful and fast-pace d environment with dedication to superior service. Key strengths include: Production Scheduling and Operations Continuous Process and Performance Improvement Regulatory Compliance and Quality Assurance Strategic and Tactical Project Planning Human Resources Administration Leadership, Training, and Team Building Outstanding Customer Service Profit and Loss Forecasting Time Management and Prioritization Budget Implementation and Cost Control Articulate Oral and Written Communication Problem Resolution and Decision Making Work Progression AFFILIATED COMPUTER SERVICES (ACS) * CINCINNATI, OH / ERLANGER, KY A global leader in business process, outsourcing and information technology serv ices with divisions in finance, government, transportation, and health care Strategic Business Unit Manager Apr 2009a"Jun 2010 Initiated the start-up of new high volume digital production print and mail faci lity to support health care and financial services industries. Facilitated train ing to all associates to develop competencies and to achieve maximum performance levels. Primarily held responsible for equipment installation and testing to en sure performance standards at new site. Administered $117M annual budget to fund operations, maximize investments and increase efficiency. Determined staffing r equirements: interviewed and hired temporary and full-time personnel and oversaw various personnel processes such as processing payroll, administering correctiv e actions and terminating employees. Notable Achievements: Served as a significant contributor in the successful implementation of USPS pl ant load mail acceptance Conceptualized and implemented 50 standard operating procedures for the new fac ility Identified and implemented $1M annual process improvement savings Revised disaster recovery documents; successfully completed multiple disaster r ecovery exercises KERN INTERNATIONAL * GROVE CITY, OH An international manufacturer of high speed mailing equipment Director, Business Development Feb 2008a"Apr 2009 Recognized as liaison between company and customers to provide operational proce

ss improvements and postal sorting enhancements. Built and cultivated long-term quality relationships with customers to provide total satisfaction and to genera te new business opportunities. Notable Achievement: Successfully published several articles related to industry trends, including a Going Greena initiatives, aHow to Survive USPS Rate Increasesa and aBody Languag e and Leadershipa CHECKFREE CORPORATION * DUBLIN, OH: 1994a"2007 The leading provider of financial electronic commerce services and products for consumer, financial institution and corporate clients Senior Directora"Customer Operations May 1994a"Oct 2007 Applied dynamic leadership talents to daily operational aspects of the company, processing more than 20 million checks monthly, focused on printing, inserting a nd mailing of paper payments. Fulfilled profit and loss accountability for opera tions in Dublin and Phoenix locations. Expertly managed $48M annual operating bu dget and performed all forecasting, budget review and evaluation. Assumed full r esponsibility in purchasing supplies and services; researching and sourcing vend ors through RFP process; and negotiating agreements such as pricing, terms and d elivery. Fostered a positive working environment to a four-person management tea m and up to 70 personnel to promote high team morale toward fulfillment of corpo rate goals. Solidified profitable relationships with international 3rd party cal l center.

Notable Achievements: Served as a catalyst in achieving departmentas recognition from third-party aud it for high level of best practice for industry regarding printed forms and proc esses Led all efforts in the closure of Atlanta operations in 1999 including the relo cation and transition of all services to Phoenix operations Orchestrated successful audit resulting in Office of the Currency Controller (O CC) Compliance and SAS Certification for the department Recognized as key member of disaster recovery team and acquisition team and ser ved as USPS liaison Conducted comprehensive training of associates at 3rd party call center Obtained the a1997 Presidentas Award,a which was the companyas highest annual a ward Incurred $1M savings in express carrier charges annually by evaluating previous multi-carrier system and negotiating exclusive contract with UPS Significantly reduced printing costs for forms and envelopes by more than $500K by establishing effective bid process and selecting one printer vendor Earlier Career SECOND SHIFT SUPERVISOR * W.A. Storing, Columbus, OH: 1993a"1994 a" Direct mail OPERATIONS SUPERVISOR * Newfield Publications, Fairfield and Columbus, OH: 1978a "1993 a" Distribution fulfillment Education COURSEWORK IN EDUCATION * Marshall University, Huntington, WV / Rio Grande College, Rio Grande, OH

Training & Development Developmental Dimensions Inc.: Successfully completed five-module training progr am which included: Interaction Management; Communicating with Others; Improving Work Habits; Utilizing Effective Disciplinary and Corrective Actions; Making th e Difference: Key Principles for an Empowered Work Force 7 Habits of Highly Effective Leaders Personal Best Situational Leadership Six Sigma Green Belt certification Six Sigma Champion Crucial Conversations Understanding and Managing Diversity United States Postal Service: Executive Mail Center Manager (EMCM) certification HIPPA Payer Privacy/HIPPA compliance Microsoft Office/Outlook Professional Affiliations Mailers Technical Advisory Committee (MTAC) Major Maileras Association (MMA) Central Ohio Postal Customer Council American Management Association (AMA)