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Allan Pagba 408-460-6469 1101 Clifford Lane, Milpitas, CA 95035 apd2e1fc@westpost.

net Professional Profile ___________________________________________ Software engineer with focus in Quality Assurance and 10 years of Enterprise Information Technology and Software Applications experience, who provides dependable service, setting high standards, and completion of goals that support customers in the areas of hardware and software. * Motivated, dependable troubleshooter and problem-solver. * Customer-focused performer who is committed to quality in every task - from personal interaction with colleagues and users to a high level of service provided to the customer. * Contributor who performs confidently and effectively under pressure. * Excellent communicator and good listener. * Enthusiastic learner who quickly grasps new concepts and technical skills Areas of Expertise: * Customer Liaison/Advocate * System Administrator * Technical Support for internal/external customers * Proof of Concept/Test Plan Development * Database Administrator * Project Management * Data Integrity / Migration * Team and Project Leadership * Resource Planning Technical Proficiencies ________________________________________ Platforms: AIX 4/5 on RISC, AIX 5/6 on pSeries, Solaris 10, HP-UX on Itanium, Windows 2003 Server, Windows 95-Vista (Windows x86, Windows x64 (AMD and Intel)), 32-bit Linux x86, Linux for AMD64, RedHat Linux pSeries, SUSE Linux on xSeries , zLinux Software: IBM DB2 7 thru 9.7 on Linux Unix and windows, Oracle (8, 9, 10, and 11g), Informix Dynamic Server 11, Microsoft SQL Server 2005, Teradata v2, Sybase, Traceability Server, Q Replication Server, Apache Tomcat, Rational Requisite Pro, Cognos 8, MS Project, Active Directory, Sharepoint, Putty, VNC, Exceed, Websphere, Protocols (SFTP, SSH, TCP/IP, LDAP) Languages: C, C++, Java, Perl, Java Script, SQL, HTML, XML Professional Experience _______________________________________ System Analyst, International Business Machines, San Jose, CA, 2009-Present

Traceability Server: Recruited to provide Technical Support and Quality Assurance for integration and support of a new and complex application within Traceability Server called RCM (Returnable Container Management). Feasibility Study on RCM and multiple system environments. Implemented the design and use of the new system RCM on Cognos and Traceability server. UAT, Use Case testing and troubleshoot all issues for solutions to provide a smooth deployment of the product. Key Achievements: * Internal Support: Became the subject matter expert that created and documented the process that would assist sales engineers, team members and eventually customers to install and configure a complex RCM system * Provided demonstrations of the RCM product to upper-management * Provided technical training and set up assistance to colleagues and remote sales engineers. * Lead instrumental in integrating new RCM technology with Traceability Server System Analyst/Lead Engineer, International Business Machines, San Jose, CA, 2006-2009 Replication Server: Lead Engineer responsible for the quality of Replication Server on heterogeneous systems. Customer liaison for Replication Clients (e.g. walking customers through technical procedures to being productive with the dashboard product and/or translating customer requirements into function requests). Working with customers to identify their goals and the capabilities of a new product to deliver an exceptional solution and result. Key Achievements: * Built Customer relationship with Goldman Sachs and Fidelity to provide technical solutions support for proof of concept capabilities. * QA testing; ran tests in SQL/Perl and played a key role in coordinating the Replication Dashboard implementation/testing with our China team. * Customer liaison/advocate for Beta customers (Banco do Brasil, Fidelity, Home Depot) of the Replication Dashboard product. * System Administrator of Linux, Unix, Windows systems for development and QA * Focal Point for hardware planning and system requirements; Conducted requirements survey and system analysis to provide Replication with best cost benefit within budget. Software Engineer, International Business Machines, San Jose, CA, 2003-2006 Information Integrator: Systems Verification Test Engineer for DB2 Information Integrator; creating test plans, test results for scalability, stress, negative testing and documentation along with providing the entire group with hardware and software support. Responsible for maintaining machines on the SAN (Storage Area Network) and provide system testing on the Linux, Unix and Windows platforms. Provided migration testing support and training to junior members of

the team Key Achievements: * Provided evaluation and recommendation of SPLUNK (tool for discovering errors during automated testing) to upper management * System Administrator duties: responsible for machine infrastructure that housed an assortment of databases (i.e. Oracle, Informix, MSSQL, Sybase) * Provided training to other junior members of the team along with co-ops * Completed testing using DDL and DML scripts for various database products. Software Engineer, International Business Machines, San Jose, CA, 2000-2003 DataWarehouse Center: BI Systems Test Engineer for DataWarehouse Center (DWC). Provided stress and scalability testing on multiple platforms for Data Warehousing tool DWC. Formulated system test plans with team lead and manager. Key Achievements: * Completed an in-house customer setup * Complete install testing for DWC Education ___________________________________________________ BSBA in Computer Information Systems Hawaii Pacific University, Honolulu, HI June 2000 Minor in Mathematics Hawaii Pacific University, Honolulu, HI June 2000 Certified in a Foreign Language (Ilokano) University of Hawaii, Honolulu, HI June 1999