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Career Objective High-performing professional seeks challenging growth opportunity to contribute accomplished retail management and telecommunication

skills toward boosting bott om-line performance of dynamic company Profile of Qualifications** Resourceful team-oriented manager with strong ability to identify opportunities, organize resources, execute plans and ultimately enhance and increase growth of retail/wholesale businesses** Technical competence with telecommunications equipment and many software/hardwar e systems Detail-oriented public safety administrator, noted for preparing, processing and maintaining meticulous files/records for County Sheriff s office and local cour t system* Excel at organizing and executing sales and marketing events and community outre ach functions* Demonstrate superior interpersonal communications skills, thriving in diversity of environments from high-volume retail settings to high-intensity police enviro nments Professional Experience Verizon Wireless, Gulfport, MS 2001-Present Operations Manager* Supervise daily operations at Circuit City location, maintaining exceptional aud it ratings Effectively train and manage team of retail assistants, achieving significant in creases in store productivity by preserving strong customer base and strong skil ls in customer service** Conduct regular personnel audits, comprising thorough analysis of production sch edules and employee output; Maintain time and production records; scheduled meet ings and trainings for employees. Interpret all company policies and procedures, including safety enforcement** Train employees on proper auditing techniques; Trained Employees on HR and Admin ister regular employee reviews** Proven team-oriented leader with ability to motivate employees and quickly resol ve staff issues dealing with HR situations** Demonstrate excellent inventory management skills, integrating manager tools/inv entory systems to locate product and resolve discrepancies * Oversee inventory/cash management records; Maintain optimal retail merchandising and distribution conditions through weekly and monthly inventory audits** Show efficient purchasing and negotiating skills, ensuring 2 store locations wer e supplied; Processed inventory distribution to multiple stores and warehouses Feature excellent technical skills from administering Point of Sale and Inventor y systems to handling Microsoft presentations so customers can maximize use of P DA devices also scheduled data and PDA trainings for employees to promote sellin g of these devices.* Supervised 6 Alltel Locations and trained employees on systems and Merchandised and organized Locations to Verizon standards. Trained Managers on Verizon policy and code of conduct with Verizon. Actel Communications, Gulfport, MS 2000-2001 Field Service Coordinator Served as customer service point of reference and business auditor* Processed local and long-distance phone systems and land-line Internet service** Coordinated smooth transition from outdated service to new business and schedule d presentations for business and sales reps on products. Harrison County Sheriff Department, Gulfport, MS 1997-2000 Records Clerk* Worked cohesively with officers/investigators, coordinating background checks an

d filing reports was in charge of organizing the records office.* Guided employees through company policies and procedures relevant to service com plaints and customer contact, preparation and disposition of work orders, and re cord-keeping* Facilitated investigators with witness lineups using Fast Trac Viewing Systems t rained investigators and officers on system and use of system.* Proficiently maintained purchase orders and inventory control for sheriff deputy and investigators. Related Skills/Education Verizon Wireless Supervisor I Retail Training; 2008; Audit Performance Training 2004, '06, '08; C ell Phone PDA Training; 2005-07; Business Point of Sale System Training; 2007; R etail Floor Manager Training, 2007; Operations Training; 2003,Microsoft Office T ools 2008 and 2010, Excel Training 2008; 2008 Manager HR Training, 2009 Excel an d power point 3 day training seminar. Harrison County Sheriff Department Compass Computer Training/Fast Trac Training; 1998 Jefferson Davis Community College 1991-1993/1997-1999; Education Community Involvement* Worked with variety of community organizations in aftermath of Hurricane Katrina Helped organize Easter for Kids event with Sheriff DepartmentConducted popular s afety awareness event for children, overseeing fingerprinting and distribution o f identification cards* Assisted in organizing annual March of Dimes Fun Walk; Organized Thanksgiving fo od drive* Organized various events for Verizon Wireless with community involvements

Jennifer Ibele 228-861-8048