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TEENA DUONG Objective: To gain a better opportunity for a challenging career SUMMARY OF QUALIFICATIONS: * Demonstrated expertise in data entry

, telephone support and scheduling. * Able to coordinate and complete multiple projects in deadline-oriented enviro nment. * Quick learner, adapting easily to new protocols and changing environments. * Able to identify problems and provide solutions. * Quick and eager to learn with an outgoing personality. * Ambitious and hardworking, with commitment to excellence. * Posses the ability to multitask with exceptional organizational and communica tion skills. WORK EXPERIENCE: HOUSTON METROPOLITAN CARDIOLOGY & ASSOC. -8/05-present Billing/Poster * accurately posting of insurance payments to patients accounts * filing of all 2nd insurance claims * manage adjustments and collections on a monthly basis * provide administrative support to office manager and staff * manage book balancing for the office on a monthly basis to the accountants * investigate and resolving denied claims from insurance explanation of benefit s * manage large sum of monies for deposits on a daily basis for the office * work on reconciliation and ledger reports on a daily basis for accurate money balancing Texas Children's Hospital-03/01-08/05 (Ashford Pediatrics) Coding/Receptionist * planning, scheduling and administering office operations * overseeing data entry, telephone support, mail distribution and filing * managed confidential correspondences and updating all accounts and files * maintained and updating all accounts and files * ensuring compliance and resolving issues regarding patient benefit eligibilit y * worked on daily charges and posting of monies for patients account * balancing books on a daily basis for office Bellaire Medical Center-05/99-07/00 Admitting Clerk * detailing patients on insurance plan coverage and policies * worked directly with insurance companies to verify coverage * monitored all incoming calls and scheduled appointments * trained all new employees of administrative office duties * collected and processed patient demographics and insurance information Woman's Hospital of Texas-03/97-08-99 Admitting Clerk * responsible for overseeing all office administrative operations * consistently maintained excellent customer service * utilized research and investigative skills to obtain patient information

* used broad knowledge of medical terminology, CPT coding and ICD-9 to obtain authorization and getting benefits verified * managed to operate cashier's office to collect monies coming in or out of hospital EDUCATION: National Education Center-Associates Degree in Medical Assisting Cypress Creek High School CPR certified CONTACT INFORMATION: Cell: 832-552-8161 E-Mail: