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PEGGY A. GOINS 4905 N.

Bank Rd * Crescent City, CA 95531 (707) 951-5056 (cell) / (707) 458-3285 (home) e-mail: EXECUTIVE SUMMARY A go-getter, self-setter, get in there and roll your sleeves up, Human Resources professional with over 20 years experience performing all aspects of human reso urces functions. Possess broad knowledge of human resources in a variety of indu stries including union and non-union environments. Work experience includes area s in education, insurance, retail, healthcare, restaurants, tribal government an d enterprises; gaming (tribal and non-tribal); non-profit and for-profit organiz ations. A creative leader who encourages team-spirit by being a role-model and d eveloping a strong rapport with employees at all levels of the organization, wit h an accessible and collaborative approach. Professional trainer who is engaging and effective and who can create training programs for any area with an ability to teach all levels and establish a learning work environment. High goal-settin g and achievement oriented. Expertise in: * Operations Management * Compensation/Benefits Negotiations and Design * Employee and Management Training and Development * Federal/State Employment Law Compliance * Employee Relations * Multi-unit management * Effective Recruitment and Retention * All Human Resources duties and responsibilities * Policy Assessment, Design and Administration * Mediation * Budgeting * Team Building * Oral and Written Communications with all levels within and outside the organi zation CAREER AND ACHIEVEMENT SUMMARY SMITH RIVER RANCHERIA/LUCKY 7 CASINO (SRR/L7C) - SMITH RIVER, CA 01/08 - PRESENT DIRECTOR OF HUMAN RESOURCES With a staff of one HR Specialist and one TERO Compliance Officer, responsible f or all Human Resources and TERO functions for both the gaming and tribal governm ent consisting of over 230 employees. Time split between two HR offices, along w ith conducting all the training. * Restructured the Human Resources Department and specific benefits administrat ion features resulting in nearly $50,000 savings with first year of employment * Through the rewriting, merging, and implementation of policies and procedures for the gaming and the tribal government, created a team/one-organization envir onment for employees of all levels.. * Reviewed (and created/revised were necessary) job descriptions for all SRR/L7 C positions to assure all positions were covered by official job descriptions. * Developed and implemented efficient employment and management performance eva luation system and assuring timely and regular evaluations are completed, creati ng a better employee/management relationship. * Effectively created necessary forms and procedures that encouraged uniformity . This effort greatly eliminated unfavorable audit reports given to HR in the pa st. Due to this success, was solicited by other departments and other tribal org anizations for guidance. * Created, implemented and conduct a training program consisting of sixteen top ics. Training program has been in big demand, even by area tribal organizations.

This training program included many classes geared at management and supervisor y staff, which they are now required to take upon promotion as a first-time supe rvisor. RENO-SPARKS INDIAN COLONY - RENO, NV 10/05 - 12/07 HUMAN RESOURCES DIRECTOR With a staff of one for HR and three for the Front Office, responsible for overa ll human resources functions provided for over 300 employees in tribal governmen t, clinic, enterprises and tribal police. * Within first four months of employment, analyzed 401(k) plan and moved it to a different Investment Company, resulting in better services and savings for all employees. * Analyzed, restructured and moved medical, dental and vision plans to a more c ost-effective company, resulting in over $600,000 worth of savings for the organ ization. Because of these savings, organization was able to paid for fifty perce nt of premiums toward dependent coverage-which was not provided at all. * Created, implemented and conduct an employee training program consisting of s upervisory development, cultural sensitivity, communication skills and workplace etiquette and safetiness. * Enhanced Employee Safety Committee via encouragement of total organization in volvement at all levels and rewriting a more efficient and effective employee safety manual. This proce ss resulted in a dramatic decrease in work-related injuries, saving thousands of dollars and resulting in organization being awarded $80,000 by insurance compan y for cost-savings due to zero injuries and more safety measures being practiced . * Market wage comparison survey completed resulting in many positions being cha nged to pay levels to meet area competition, thus improving employee morale. * Created and implemented a succession plan to encourage development and promot ion from within and resulting in more employees and tribal members having opport unities for better jobs. One such program created was the Receptionist Trainee w hich resulted in 12 tribal members without experience or training to get better jobs after completing the training within a 2-year span (program was 3 months lo ng). UNITRIN CAREER AGENCY COMPANIES - ST. LOUIS, MO 08/03 - 10/05 (Home office for three national insurance companies: Reliable Life Insurance, Un ited Insurance Company of America, and Union National Life, involving over 100) HR/BENEFITS SUPERVISOR (08/03-10/04) HR/BENEFITS MANAGER (10/04-10/05) With a staff of seven, oversee human resources and benefits for nearly 4,200 emp loyees (commissioned/ non-commissioned and union/non-union, throughout 26 states): * Efficiently planned employee workflow to assure continuous benefits and perso nnel operations through two sister-company administrative merges, going from 1200 employees to nearly 4200 employees within one year. * After a few months on job, successfully retrieved over $250,000 in refunds th rough extensive reconciling and negotiations with medical carriers due to un-rec onciled invoices over a period of time.. * Created and implemented efficient benefits and personnel filing systems for t hree companies resulting in efficient and timely services provided for all distr ict offices throughout the U.S.. * Effective and efficient planning and implementation of benefit administrative preparations for annual open enrollments resulted in processed being carried ou t without problems and on time considering amount of employees spread over a wid e territory. * Human resources duties for field and home offices staff included conducting i nternal investigations, disciplinary and termination actions, coaching and train ing in harassment and company policies, decision-making process for the HRIS, su ccessful handling of unemployment claims/appeals throughout U.S. Despite not bei

ng physically located at each site, no one felt a lack of Human Resources servic es. PRESIDENT CASINO -- ST. LOUIS, MO 05/95 - 10/02 DIRECTOR OF HUMAN RESOURCES, 09/00-10/02 HUMAN RESOURCES MANAGER, 02/00-09/00 BENEFITS COORDINATOR- 06/99-02/00 EMPLOYEES RELATIONS MGR/HR REP - 01/98 - 06/99 EXECUTIVE ADMINISTRATIVE ASSISTANT - 05/95 - 01/98 Promoted four times since being employed in 1995. Held continuously progressive and responsible positions due to rapport with management, employees and labor un ions. * Established effective recruitment strategy and procedures in a tight labor ma rket for all levels of management and employees, which resulted in increased retention from 80% turnov er to approximately 37% turnover within one year * Increased positive communications and relations between management and employ ees. * Eliminated labor lawsuits and EEO discrimination losses (amounting in 100s of thousands of dollars) through training supervisory and managerial staff in better documentation and i nter-departmental employee training and assuring compliance of all federal/state/local laws. * Designed and implemented employee incentive programs to increase productivity and customer satisfaction. Reduced union grievances by 60% while maintaining streamlined, pr ofitable departments. * Established positive union relations with two certified unions and union empl oyees. * Performed annual cost/performance evaluation and selection of health/dental b enefits and providers and 401(k) Plan; implemented other cost-effective benefits to encourage employee in centive options. * Overseer all benefits administration; orientation, billing, recordkeeping, co mpliance regulations; payroll administration; personnel/benefits records maintenance, implementation of new s oftware, billing, etc. * Developed and implemented employee performance evaluation system. * Effectively served as company liaison with legal counsel and/or other labor o rganizations on personnel matters. * Over five years representing and handling all community relations activities. * Designed/implemented 2-day orientation program for new hires, consisting of re viewing pertinent policies/procedures, harassment training, customer service tra ining, and employee tour of property. * Designed and implemented 90-day follow-up orientation program, which was instr umental in increasing 90-day retention from 95% turnover to nearly 100% retentio n. * After a barge accident in 1998, successfully designed, coordinated and conduct ed two-week training program for 1100 employees during casino repairs, resulting in casino insurance being able to pay employees for time off while boat was bei ng repaired. METROPLEX, INC.(ST. LOUIS COUNTY COMMUNITY ACTION AGENCY) 11/91 - 05 OFFICE MANAGER/ EXECUTIVE ASSISTANT Assist executive director in staff capacity by coordinating necessary office ser vices: records control, correspondence, grant proposals and agency newsletters, gather information from computer database, prepare and type monthly and quarterl y reports. Responsible for all human resources functions, as well as supervise a

nd coordinate activities of clerical staff, receptionists, senior aides, summer student employees and volunteers. RETAIL/WHOLESALE ASSISTANT -- Gran Prix Bowling Supplies - St. Louis, MO - 11/91 - 10/95 EDUCATION Lindenwood University - St. Charles, MO 1999 Master of Science, Human Resources Management 1998 Bachelor of Arts, Human Resources Management 1996 Florissant Community College - St. Louis, MO Associate of Science, Supervisory and Managerial Development 2010 University of Nevada - Las Vegas, NV Certificate - Effective Human Resources Management in the Hospitality Industrie s PROFESSIONAL AND CULTURAL AFFILIATIONS Missouri Notary Public (1979-2005) // Nevada Notary Public (2005 - 2008) // Cali fornia (in progress) Society of Human Resources Management (SHRM)