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COMMUNICATIONS & PROJECT LEADER PROFESSIONAL PROFILE: Senior level communications/marketing manager has more than 12 years of experien

ce leading strategic communications, marketing, change management and training i nitiatives, and cross-functional project teams. Dynamic and skillful communicato r easily builds and leverages relationships at all levels of the organization an d with external stakeholders to accomplish business objectives. Self-motivated, results-driven team leader and project manager has undertaken increasing respons ibilities throughout career resulting in business acumen and leadership proficie ncy and successful outcomes. CORE COMPETENCIES: Vision - Leadership - Strategic Planning - Interpersonal Skills - Media Relation s - Print, Electronic & Social Media Customer Relations - Negotiating Skills - C ommunity Outreach - Verbal & Written Communications - Branding Project Managemen t - Process Improvement - Team Player - Change Implementation - Crisis Managemen t Outsourcing - Program Development & Implementation - Team Building - Problem Res olution - Staff Training 06/10 - Present PECO, AN EXELON COMPANY, Philadelphia, PA Program Communications Manager Program Management Office (PMO) Communications leader responsible for developing and implementing communications strategies for a $650 million Smart Grid/Smart Meter electric utility project including accountability for executing best pract ices and innovative methodologies to expand stakeholders' understanding of the p roject scope. * Maintain program documentation including milestones, updates on business proc esses and technology, equipment installation challenges, progress and accomplish ments through supervising support staff * Employ mixed media to project report status, accomplishments and plans to sta keholders * Implement program-wide communication-centric materials and activities that fo ster collaborative relationships and an understanding of cross-project dependenc ies, milestones and resource allocation * Formulate and institute guidelines/processes for document development, storag e and retrieval for more than 200 project team members 09/07 - 06/10 PEPCO HOLDINGS, INC., Newark, DE Media Representative Develop and execute communications strategies for employee, customer, government and community relations activities in three jurisdictions in support of corpora te goals and key performance indicators to improve public image, customer percep tion, community relations and regulatory favorability. * Represent the company to the public as spokesperson tor national, regional and local media; secure media coverage for news conferences, announcements and comp any-sponsored events * Manage production for print, electronic and social media communications -- ove rseeing photographers, writers, graphic artists and agency personnel in the deve lopment of newsletters, brochures, pamphlets and ads * Exhibit professionalism, poise during rapidly changing, stressful, time-press ured and crisis circumstances while demonstrating superior judgment and remainin g focused on candor and customer perception * Translate complex industry and technical information into easily understood l anguage

EXPERIENCE CONTINUED: 10/05 - 09/07 PEPCO HOLDINGS, INC., Mays Landing, NJ Communications Consultant * Develop and execute dynamic communication strategies that build knowledge of b usiness processes, plans and programs; increases engagement in strategic initiat ives and participation in customer programs * Investigate options for communication-centric projects including news articles , video scripts, brochures, letters, advertisements and marketing materials * Strengthen corporate image and customer perception through providing televisio n, radio, magazine, newspaper, trade publications and industry outlet interviews * Manage employee and community outreach activities such as fundraisers, safety demonstrations, low-income summits and neighborhood events * Support company executives by developing letters, speeches, slide presentation s and other interviews for media, government, community, business, investor and employee groups * Supervise distribution of external and internal communication products such as press releases, brochures, employee newsletters and fact sheets in support of t he company's objectives 07/04 - 10/05 PEPCO HOLDINGS, INC. (PHI), Carneys Point, NJ IT Training & Communication Specialist * Administrate group and individual instruction for a broad range of technical, operational, organizational process subject matters for more than 5000 professio nally diverse employees spanning five jurisdictions * Plan, execute and evaluate communication strategies for new email software, ha rdware upgrades and special IT projects for newly merged * Assess effectiveness of information technology training and development progra ms utilizing qualitative and quantitative analysis to modify/enhance instruction al content, teaching methods and learning targets * Organize and conduct corporate-wide presentations about IT initiatives for mor e than 5,000 employees * Accountable to create and administer electronic courses and evaluations for in formation technology implementations and upgrades for software, hardware, operat ing and enterprise resource planning systems 06/00 - 07/04 CONECTIV, Wilmington, DE Communications, Training & Compliance Analyst * Held responsible for developing and executing internal and external communica tions for corporate purchasing, eCommerce/B2B and materials management processes and technology *??????Established corporate-wide training requirements for supply chain users f or implementation of new technology, system and process upgrades and implementat ions (i.e. P-Card, SAP MM, A/P, A/R) * Built and facilitated soft-skills training for supply chain managers, buyers, planners and analysts * Maintained successful accountability for accurate safety, environmental, fleet compliance * Increased contract compliance by implementing control mechanisms for B2B suppl iers/material vendors 1998-2000 DELTA-T GROUP, INC., Bryn Mawr, PA Communications & Training Manager * Managed communications for eight remote offices for mental healthcare staffin g organization

* Devised and employed effective marketing and advertising campaigns for "niche " staffing expertise * Answerable for development, execution and evaluation of training for all acco unt and staffing managers, and administrative personnel EXPERIENCE CONTINUED: 1996-1998 ROBERT HALF INTERNATIONAL, INC., Philadelphia, PA Staffing Manager * Managed portfolio of 300 clients/personnel for selection/placement on tempora ry and direct hire positions * Lead staff recruiting and client sales targets for division r and document tr aining programs. 1991-1996 FOOD & BEVERAGE INDUSTRY, Philadelphia, PA Restaurant & Catering Manager * Held management positions within regional fine and casual dining establishmen ts and catering groups * Responsible for Profit & Loss tracking, employee budget, staffing plans, trai ning and supervision * Lead event planning, customer relations and sales efforts resulting in high c ustomer satisfaction levels EDUCATION: LA SALLE UNIVERSITY, Philadelphia, PA 1997 Master of Arts, Professional Communication, Cum Laude TEMPLE UNIVERSITY, Philadelphia, PA 1991 Bachelor of Arts, Communications TECHNICAL SKILLS: * MS Office Suite: Word, Excel, PowerPoint, Outlook, Visio, Publisher, Project; SharePoint; Lotus Notes; SAP; Adobe Acrobat Writer; Adobe Photoshop; Windows 95 / 98 / XP/ Vista; RoboDemo; ePrise / Web Edit Pro; TRAINING & PROFESSIONAL DEVELOPMENT: PROJECT MANAGEMENT INSTITUTE (PMI) 2008 - 2009 * Project Management Professional (PMP) certification program GREATER WASHINGTON BOARD OF TRADE BUSINESS LEADERSHIP SERIES 2008 - 2009 * Effective Communications & Messaging * Leveraging Strategic Relationships RAGAN COMMUNICATIONS 2007 - 2008 * Integrating Social Media into Corporate Communications * Advanced Writing and Editing MELCRUM COMMUNICATIONS 2006 - 2007 * Leadership Communication * Employee Engagement VOLUNTEERISM: * Junior Achievement of Delaware 2002 - Present * The Tatnall School 2007 - Present