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Francesca C.

Farin 3528G Amboy Road Staten Island, NY 10306 (718) 351-5715 (Home) ail) Objective

(917) 847-2241 (Cell) (Em

Obtain a retail store management / supervisory position with a growth-oriented c ompany that offers challenging responsibilities and the potential for advancemen t. Qualifications Summary A dynamic, results-oriented, customer-centered professional with 8 years experie nce in store management and related supervisory functions. Strengths include ex cellent interpersonal skills and the ability to work efficiently under pressure, as well as effective trouble shooting and timely resolution of client related p roblems. Possesses strong staff training, development and team motivational ski lls. Employment History Duane Reade, Staten Island, NY (Assistant Manager) July, 2008 a" Present Assistant Manager of Clark Avenue strore (highest volume store in Staten Island) . Often called upon to manage various store locations. Established strong work ing rapport with store Pharmacists in trouble-shooting customer/patient problems . Developed solid knowledge of over-the-counter remedies and products, which le d to a trust-based rapport with customers seeking information on health aids and products. Initiated semi-weekly store inventory orders and weekly circular sal es products, consistently ensuring adequate in-store inventory. Cultivated rela tionships with external vendors. Received and processed all vendor shipments. Received semi-weekly warehouse truck deliveries and shelved all products. Excellent record with loss prevention and minimzing store theft (store maintaine d .01% shrink). Aided in the apprehention of a cosmetics thief and testified be fore the Grand Jury. Identified and notified Loss Prevention unit of a counterf eit scam involving a store employee. Maintained store standards. Participated in the interview process involving new hire candidates. Trained employees on various tasks (Planograms, outdates, out of stock, RF Gun, Lottery, MoneyGram, money orders). Created bank deposits and ordered change for store. Processed all recalls. Scanned all outdated and def ective inventory. Finalized payroll weekly. Working knowledge of Smart System (used for time cards, payroll, employee data, status, benefits). Blockbuster, Staten Island, NY (Manager) ay, 2002 a" February, 2008 During five-year tenure with Blockbuster, assumed numerous managerial positions in multiple NYC locations. Progressed from Assistant Manager of average volume store to Manager of the highest sales volume store within the eastern region. Accomplishments include achieving sales and customer service satisfaction standa rds/goals through maximizing customer experience and store revenue resulting fro m effectively managing the process of direct selling to customers. On-the-job a ccomplishments consist of recruiting, hiring, training, developing and evaluatin M

g new store employees, as well as supervising and coaching all store employees. Managed all phases of the storeas operations to ensure maximum sales and profit ability, with emphasis on the following key business initiatives: * * * * * Customer Service/Loyalty * Performance Management Marketing Execution * Loss Prevention/Security Store Presentation * Payroll Management Inventory Management * Risk Management Staff Training & Mentoring * Daily Operational Cost Control

Hired as Assistant Manager of the Rossville store. After eight months, transfer red to Hylan Blvd store as Assistant Manager. Participated in extensive 3-month SMIT (Store Manager in Training) Program as a prerequisite to obtain a Manager position at the Page Avenue store. Eventually transferred to higher volume Ross ville Avenue store and ultimately assumed Manager position at Hylan Blvd store. * Manager, Hylan Blvd Store Aug 2007 a" Feb, 2008 (avg. sales volume of $2.5mill ion p/a) * Manager, Rossville Store Aug 2005 a" Aug 2007 (avg. sales volume of $1.7millio n p/a) * Manager, Page Avenue Store July 2004 a" Aug 2005 (avg. sales volume of $900k p /a) * Asst Mgr, Hylan Blvd Store Feb 2003 a" June 2004 * Asst Mgr, Rossville Store May 2002 a" Jan 2003 Collectoras Fantasy, Brooklyn, NY July, 2001 a" May, 2002 * Hired as Assistant Store Manager. Duties included all in-store sales and proc essing of all eBay generated sales transactions (avg sales volume of $1million p /a). * Serviced wholesalers as well as retail, awalk-ina clientele * Opened and closed store daily * Processed incoming shipments of merchandise for inventory Swergold, Chefitz & Sinsabaugh New York, NY er, 1988 January, 1985 a" Septemb

* Initially hired a front desk receptionist a" operated telephone switchboard * After six months, promoted to Sales Assistant a" provided operational support to five brokerage industry salesmen in the areas of securities trade capture and related processing. Additional duties included public relations, correspondenc e and recordkeeping. * Eventually promoted to exclusively support the top two salesman of the firm. Assisted with trade execution and processed OTC trade order entry records on-lin e to clearing agent, Bear, Stearns & Co. Top Notch, Inc. New York, NY * * * * * * 1980 a"1982

Large size womenas blouse wholesale company Initially hired as receptionist Promoted to Presidentas Assistant Responsible for processing major order and providing follow-up Scheduled appointments for textile salesmen and samples Fashion Week Coordinator (responsible for opening / closing of showroom) 1975 a"1980

Parade Dress Co. New York, NY

* Assigned to textile inventory and control for first year * Promoted to production

* Responsibilities included pricing a garment from beginning to end (i.e. pricin g of accessories, buttons, zippers, fabric, labor, etc.). This would determine profit margins and feasibility of cutting dresses. Education Lafayette High School, Brooklyn, NY Graduated June, 1974 Community Service Positions Held - Parent Teachers Association of P.S. 53 Elementary School, State n Island, NY * Sept a98 a" June a02 President * Sept a96 a" June a98 First Vice President * Sept a94 a" June a96 Recording Secretary * Sept a92 a" June a94 Executive Board Member * Certified Reading Volunteer a" Personally worked with at-risk children to enha nce their reading skills * Certified Hearing Tester a" Supervised and conducted hearing examinations for entire school and volunteered services to neighboring schools * Volunteer for Hospice of Staten Island fund raisers under the supervision of V ienna Profetta, Chairperson * Coordinated various local Church fund raising activities and reach-out program s * Performed volunteer work for the Girl Scouts * Provided volunteer support of local Church-sponsored soccer and basketball tea ms (team mother a" St. Clareas Soccer teams, Staten Island.) References Available upon request