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EXPERIENCE ADDENDUM J3R, Inc.

(10/01/2008 - Present) - Research Analyst Morgan Hill, California United States Performed following duties - Perform complex research/market analysis for private, diverse customers in for eign and domestic environments - Analyze worldwide government socio-economic and socio-political reports for im mediate and on-going impact to US markets and advise accordingly - Analyze worldwide government socio-economic and socio-political news for immed iate and on-going impact to US markets and advise accordingly VMware, Inc. (10/01/2007 - 10/01/2008) - Customer Service Engineer Palo Alto, California United States Performed following duties - Supported dynamic worldwide customer base utilizing SAN knowledge and expertis e - Resolved technical issues via diligent research, reproduction, and troubleshoo ting - Interfaced with Technical Support, Quality Assurance, Product Engineering, Sal es, Marketing, and Operations - Tracked and mitigated customer escalations - Dynamic support of Internal and External VMware Knowledgebase - Supported Alpha and Beta testing Siemens Business Services (10/01/2005 - 10/01/2007) - SAN Engineer Newark, California United States Performed following duties - 24 X 7 Storage Area Network (SAN) FABRIC support in Top 10 FDIC Bank (Washingt on Mutual) - 24 X 7 SAN FABRIC Topology support - LARGEST Brocade Fibre Channel switched environment in NA - SAN FABRIC support for up to 3.5 petabyte (PB) aggregate total - SAN FABRIC support for Multiple Data Centers throughout NA - SAN FABRIC support for 200 EMC Celerra, Clariion, Symmetrix, and DMX Fibre Cha nnel (FC) Frames - SAN FABRIC support for 10,000 node (Servers: Blade, 1U - 4U) FABRIC - SAN FABRIC support for Server Administrators and OS's: Windows, Unix, Solaris 8 & 10, AIX, HP-UX, VMware - SAN FABRIC support for Backup and Disaster Recovery(DR) Administrators - SAN FABRIC support for 100's of StorageTek FC Tape and Backup units - SAN FABRIC support for heterogeneous (Brocade & Cisco) switched FABRIC - SAN supported on Brocade 2000 & 3000 FC Core & Edge switches - SAN supported on Cisco MDS 9000 FC Enterprise switch - SAN supported ALL EMC escalated service calls - SAN supported by EMC ECC - SAN supported BCV and re-establish - SAN supported SRDF/A and re-establish - SAN supported projectized Storage requests (accomplished through Change Manage ment & Projectization) - SAN supported FABRIC mitigation of Host-side through Frame-side connectivity - SAN supported FABRIC mitigation of Tape and Backup, HBA's, FC switches, FA ada pters, Cabling - SAN supported FABRIC Cisco MDS 9000 FC Enterprise switch upgrade - Successfully supported ALL EMC FC Hard Drive replacements - Successfully supported and advised 2 petabyte (PB) migration project - Successfully supported FABRIC technology upgrade - 2 EMC DMX 4's (1PB each) an d Cisco MDS 9000 FC Enterprise switch - Successfully supported FDIC Bank SAN Engineering staff and projects - Successfully supported all FDIC Bank emergency requests for Storage

- Utilized EMC Powerlink, StorageScope, Powerpath, ECC, GRAB(HEAT), GRAB(LITE), SYMCLI, NAVCLI - Utilized Brocade Knowledgebase - Utilized Cisco Knowledgebase - Utilized SBS SAN Knowledgebase - Maintained HBAnywhere support for all supported operating systems - Maintained EMC ECC Master Agent and Host agent in all supported operating syst ems Technology Contractor (02/01/2005 - 10/01/2005) - Self-Employed Morgan Hill, California United States Performed following IT contractor duties: - Networked with private and corporate clients - Performed system administration for successful Commercial Glass Contractor - Performed CAT-5 cabling for the private residence of local Mortgage Banker exe cutive Symbol Technologies, Inc. (10/01/2000 - 02/01/2005) - System Administrator San Jose, California United States Performed the following duties - System Administrator for 300 associates, 40 Sales staff, 50 contractors in a w ired/wireless environment - Engineered System Administrator support model - Supervised and implemented operating system upgrade to standard corporate imag e - Supervised and implemented Microsoft Office upgrade to standard corporate imag e - Supported world class Data Center construction and upgrades - Maintained PC inventory database - Cabled Cisco 6500 ether switch - Cabled 300+ associates cubicles - Supported Engineering labs and workstations - Supported Senior IT staff and projects - Supported XioTech FC storage frame - Supported Gadzooks FC switch (homeogeneous) - Supported StorageTek FC Tape Backup - Supported Qlogic HBA Sondesigns Inc. (08/01/1998 - 10/01/2000) - System Administrator San Jose, California United States Performed following subcontractor duties in Wireless Engineering division - Y2K audit on 5000 pieces of test equipment - Y2K mitigation on 5000 pieces of test equipment - Y2K Technology upgrade - Successful System Administration for 200 employees - Successful System Administration for 50 subcontractors - Managed PC inventory control - Supported physical move for entire Engineering division - Supported Senior IT staff and projects - Supported Senior IT staff before, during, after physical move - Supported and assisted Senior IT staff before and during construction of World Class Data Center