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OBJECTIVE

A Full-time/ Part-time position at a company where I can use my customer service


, leadership,mulitasking and abilities to make significant contributions toward
the achievement of company goals.
QUALIFICATION HIGHLIGHTS
* Recognized for long hours, commitment to customers, attention to detail, profe
ssionalism, and follow-up.
* Work well as a team member or independently.
* Met or exceeded all performance goals to date.
* Awarded Top Performer: 7 times
EXPERIENCE
Clerical - 2008 to Present
JPMorgan Chase, Chicago,IL
* Coordinated with all departments ensuring smooth operation
* Titled top performer in every department I have been placed in.
* Sorted and sent out mail
* Accepted increasing responsibility demonstrating flexibility and ability to le
arn quickly
* Communicated clearly and respectfully to customers
* Analyzed customer requirements for future products
* Pursued improving the efficiency of existing operational procedures
* Developed and implemented timesaving procedures and techniques to meet the com
pany daily deadline
Customer Service - 2008 to 2008
Showtime Pictures "Kooza", Chicago,IL
* Communicated with customers daily
* Communicated information clearly and accurately
* Committed to the assistance and support of others while maintaining a cheerful
and helpful attitude
* Assisted customers with inquiries and provided all pertinent information
* Provided team with guidance, motivation, and discipline to consistently achiev
e sales and customer satisfaction
* Provided superior customer service and work quality while demonstrating attent
ion to detail, flexibility and innovation in resolving problems. Possess effecti
ve communications skills, and work well with others at all levels
* Operated cash registers and computer input applications
* Maintained positive company image during difficult situations
* Promoted customer satisfaction through clear, concise communication
* Handled customer inquiries and complaints
* Recognized for delivering quality service and products and for developing loya
l customers, resulting in impressive sales
Mail Handler/ Christmas Casual - 2007 to 2008
USPS, Elk Grove Village, IL
* Assisted members with questions regarding their membership
* Originated customized order intake process to meet customers' specific orderin
g needs, improving delivery performance and optimizing customer satisfaction
* Remind clam in fast paced enviroment
* [ List an example of how your work has positively impacted the company. ]
EDUCATION
H.S. Diploma - 2002
Percy L. Julian HS, Chicago,IL
Successfully completed coursework in self-directed, self-paced learning environm
ent. Successfully completed all coursework and training requirements in 4yrs.Hig
h academic standing. GPA Overall: 3.8.
SKILLS
* Leadership, Teamwork
* 45 wpm, Customer Service
* Internet Research and Navigation, Mailhandling
* Everyday Business Etiquette, Filing
* Inventory, Managing E-mail
* Mail Distribution, Basic Computer: Microsoft Word, Excel, and PowerPoint