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25 years experience as a trainer, training manager and applications

support specialist. Extensive knowledge of software applications
including, but not limited to, Microsoft Office, Adobe Acrobat,
Microsoft SharePoint, records management systems, document management
systems, Lotus Notes, learning management systems (LMS), and
Instructional Systems Design (ISD) methods.
I have the ability to learn software quickly with the proficiency to
train it within a short period of time. Excellent organizational and
interpersonal skills with 15 years experience as a lead trainer,
training manager and project manager.
Experience assessing skills and developing training plans; determining
skills required to perform specific tasks; coordinating training
activities; designing, developing and presenting curriculum using a
presentation manager (both static and animated with and without
sound); delivering training both in the classroom and remotely;
designing and developing performance evaluation matrices to ensure
high performance standards; developing and delivering
train-the-trainer curricula, and experience meeting critical project
* Langevin Learning Services Instructional Systems Design
Washington, DC
* Paralegal Institute of DC Paralegal Washington, DC
* University of California Computer Technology Fullerton, CA
* Control Data Institute Computer Programming Pasadena, CA
* Lamar University BS Secondary Education Beaumont, TX
* Train the Trainer
* Recognizing and Appreciating Diversity in the Workplace
* Superior Legal Writing and Editing
* Project Management for Law Firms
* Goal Setting Techniques
* The Art of Professional Communication

August 2006 - Present Technology Trainer, Womble Carlyle Sandridge and

Rice PLLC Washington, DC; Baltimore, MD; Wilmington, DE; Tysons
Corner, VA
* Train attorneys and staff one-on-one, in the classroom, and
* Develop instructor's manuals, quick references, and classroom
* Provide technical desk side support and one-on-one training
* Develop and implement monthly training schedules
* Test new software and upgrades before implementation
* Deliver new hire and summer/fall associate training as required
* Develop and administer skills assessments, evaluate and plan
training requirements
* Provide training and backup support for other trainers, as
* Provide rollout assistance, testing, and training for software
* Travel to other offices to provide training and support
June 2004 - August 2006 Technology Trainer/Software Support
Specialist, Verizon Communications Arlington, VA
* Trained attorneys and staff in the classroom and via the web
* Developed reference guides, instructor's manuals and quick
* Provided desk side software support and one-on-one training
* Tested and recommended legal software for implementation
May 2003 - June 2004 Senior Trainer/Software Support Specialist,
McDermott, Will & Emery LLC Washington, DC
* Delivered software training to attorneys and staff
* Delivered train-the-trainer sessions to HR personnel
* Developed curriculum and training materials
* Tested and trained new software products
* Developed an online documentation system using Robo Help and Robo
* Delivered online training sessions to remote offices using Notes
Sametime and WebEx
* Provided software support to the help desk, attorneys and
administrative staff
* Administered/evaluated skills assessments for administrative staff
2002 - 2004 Project Based Trainer, Stay In Front Software Little
Falls, NJ
* Delivered software training to law firms, pharmaceutical
companies, and government agencies
Nov. 2002 - May 2003 Regional Training Manager, The Engle Group
Arlington, VA
* Delivered Train-the-Trainer courses for the Trilogy project
* Managed several trainers and delivered training as required
* Evaluated and gathered information to determine the effectiveness
of the training sessions
* Organized and created a database of information, to generate
reports on the success of the Trilogy project

Sept 2000 - May 2004 Project Based Trainer, Perfect Access Speer
Washington, DC
* Delivered software training to attorneys and support staff at
major law firms throughout the US, Canada and Europe
Nov 2000 - May 2001 Legal Secretary/New Hire Trainer, Goodwin Procter
LLC Washington, DC
* Performed various secretarial duties for 2 partners and 2
* Created a weekly newsletter for the firm's clients and satellite
* Trained new hires and performed desk side support for attorneys
and staff
Mar 2000 - Nov 2000 Software Support Specialist/Trainer, Baker
Hostetler, LLP Washington, DC
* Trained attorneys and staff and conducted help desk support duties
* Created special projects using VBA and Access to automate
templates for pleadings, contracts, and estate planning forms for
attorney/staff client support activities
* Performed network administration duties including creating
security ids, performing weekly server backups and setting up user
profiles, as required
Nov 1999 - Mar 2000 Document Conversion Specialist, Pillsbury Madison,
LLP Washington, DC
* Converted and reformatted WordPerfect documents into MS-Word using
Jan 1998 - Nov 1999 Help Desk Supervisor/Trainer, London Drugs Limited
Vancouver, BC Canada
* Installed and trained help desk support software Magic, Microsoft
products, and custom designed software
* Designed and developed an online documentation system for help
desk software products
Nov 1996 - Jan 1998 Project Manager, Malaspina University-College
Nanaimo, BC Canada
* Developed proposals, established curriculum criteria, and
developed training materials for federally and provincially funded
re-employment programs
* Supervised instructors, planned and monitored training budgets,
recommended software and hardware for purchase
* Delivered training to unemployed workers as needed
May 1994 - Nov 1996 Training Center Coordinator, Concise Systems
Corporation Nanaimo, BC Canada
* Developed and managed all federally and provincially funded
re-employment training programs
* Facilitated re-employment workshops
* Developed training schedules, hired instructors, delivered
train-the-trainer sessions, created training materials and
coordinated the activities of the Training Center
* Determined Training Center materials needs and purchased hardware,
training materials, and software for the center's projects
June 1988 - May 1994 Training Coordinator, Chevron Canada, Ltd.
Vancouver, BC Canada
* Coordinated the activities of trainers
* Developed custom training materials
* Trained trainers and staff
* Coordinated the Help Desk activities
1981 - June 1988 Financial Software Support Analyst, First City Trust
Vancouver, BC Canada
* Coordinated the activities of data processing and accounting
* Trained accounting personnel to use computerized accounting
* Created and maintained user's guides and training materials
Faith Britt (803) 984-4623
Nana Adom (240) 678-8170
Beth Burt (919) 943-7288
Rosalyn Otieno (301) 437-2707
Marilyn R. Downing Page 4
CELL: 202-281-0024