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Robert Y. Putnam, PMP rpeb1e8e@westpost.


315 Polo Trail * Colleyville, TX 76034

817-688-7632 (C) * 817-281-6592 (H)
Proven, organized, detail-oriented, Senior Level Manager in Store Operations wit
h end-to-end knowledge of multi-unit industry business processes. Recruiter and
talent developer of highly productive and motivated sales teams. Extensive, di
versified experience in internal communications, business development, financial
analysis, market planning and sales program development with P&L responsibiliti
es. Additional skills include:
Contracts / Negotiations, Sales Process Design, Manager / Coach / Mentor, Commun
ications / Event Planning, Project Management, Analytical Problem Solving

Senior Manager, Store Operations 2007 - 2010
Acted as Project Manager overseeing enterprise-wide communications planning and
launching corporate programs to the store system.
* Researched, developed and managed the implementation of an automated online O
n-boarding System for over 11,000 new employees per year. Eliminated the cost o
f paper hire packets and Express Mail charges totaling over $70,000 per year.
* Developed and managed implementation of an online Store Manager Daily Busines
s Approval process, eliminating a 20-page printed Daily Report, saving $300,000
in paper and toner per year.
* Acted as Business Project Manager on a Point of Sale system software upgrade.
System implementation improved Sales Associate productivity and provided near
real-time visibility to sales information and inventory levels.
Senior Manager, Retail HR 2006 - 2007
Coordinated recruiting efforts to hire 11,000 Sales Associates for 5000 stores/k
iosks needed for Q4 sales efforts.
* Managed vendor relationships for online screening/hiring system, employment a
pplication tracking system.
* Supervised 8 Regional Human Resource Directors and 16 Area Recruiting Manager
s with profit and loss responsibility for Retail HR team ($4.1M).
* Facilitated re-engineering of the Applicant Tracking System-moving from a Big
by Havis assessment to a more efficient, cost effective custom designed assessme
nt tool, saving in excess of $500,000 per year.
Director, Communications, Project Management 2004 - 2006
Streamlined communications efforts, eliminating issues, concerns and roadblocks
related to message alignment and cross functional integration supporting all sal
es channels, business operations, supply chain and product sourcing.
* Ensured communications projects were delivered on time, to the right audience
and within established budgets.
* Designed and executed a comprehensive communications survey leading to major
enhancements to store intranet sites improving productivity, search engine (Iphr
ase), an updated Graphical User Interface (GUI), and the implementation of an in
ternet based video store communications system (Ignite).
* Managed annual Q4 Expo Event for over 1500 Dealer Franchise owner/operators a
nd 300 field management team members. Activities included a tour of an exhibit
hall with 150+ vendors displaying key products for up-coming holiday selling sea
Director, Internal / Store Communications 1999 - 2004
Managed communications to all employees (company stores, dealer/franchise owner/
operators, kiosk operations, distribution/service centers, manufacturing, and ho
me office). Store operations lead in developing a store intranet system, public
ation and distribution of company Store Operations and Employee Relations Manual
s. Gatekeeper of information to employees working to eliminate duplication, red
undant and conflicting information.
* Conducted training seminars on effective delegation and store organization at
monthly home office training meetings for 300-400 new store managers, resulting
in outstanding scores as measured by surveys of all attendees. Presented via t
elevised monthly broadcasts to field management segments outlining key events to
ensure increased employee engagement.
* Worked to simplify field job functions by coordinating all sales support info
rmation from home office into a monthly daily planner for store managers, negoti
ated a 33% savings from the vendor (DataWorks).
* Transitioned all store reference publications (Store Operating Manual, Employ
ee Benefits Guide, Product Reference Manuals) to online electronic based materia
l, saving in excess of $500,000 per year.
Regional Director - Hartford, Minneapolis, Albany, Columbus Regions
Managed profit and loss statement for 250/300 stores at ($300-$500M).
* Real Estate site selection and lease negotiations responsibility including st
ore remodels, new locations, grand openings for over 50 stores.
* District Manager training and development, financial analysis, planning, orga
nization and resource management, communications and performance management.
* Led the team in earning multiple company sales awards including Leader's Club
(based on exceeding preset sales and profit goals), JVR awards (for top sales g
ain % in the Division) and Tandy Trophy Awards (for top sales gain % in the comp
District Manager, Store Manager, Manager Trainee Sales Associate
Started part-time and was promoted to Manager Trainee, Store Manager, and Distri
ct Manager in Manchester, NH, Boston, MA, Providence, RI, Portland, ME and Roche
ster NY.
Undergraduate courses in Accounting, Finance, Business Law, Communications, Mark
eting, Retailing, and Project Management
Company approved professional seminars
- Dale Carnegie Effective Public Speaking, Management
- Public Relations Society of America "Building and Evaluating Employee Communi
cations Programs"
- George Washington University - School of Business (Managing Projects, Risk Ma
nagement, Quality for Project Managers, Scheduling and Cost Control, Business Pr
ocess Analysis, Innovation, and Design
- Project Management Training Institute