MICHELE NOWELL

Bakersfield, CA 93312
Cell: (661) 330-2157 MicheleNowell01@Linked In MNowell01@gmail
.com
SUMMARY
Human Resources professional with 15+ years of comprehensive experience in emplo
yee relations, recruiting, benefits, compensation and organizational development
. Knowledgeable of ADP HRIS. Strengths in multi-site management, policy implem
entation and relationship building skills. Core competencies include:
a Managing Diversity
a Employee Relations
a Benefits Administration
a Organizational Development & Training
a Performance Management
Legal Compliance
EXPERIENCE
CHOCTAW CASINOS, McAlester, OK 2009 a" 2010
A business unit of the Choctaw Nation
Human Resources Manager
Managed human resource functions for a 24-hour casino with 200+ employees. Stan
dardized employee policies, employee relations, compliance, recruitment, compens
ation and benefits.
a Planned and implemented a turnaround for the human resources department by cre
ating a foundational atmosphere of trust with management and employees.
a Increased employee retention by 10% and improved on-boarding time with impleme
ntation of a New Employee Orientation program.
a Reduced turnover by 15% in one year through documented Exit Interviews.
AOK CONSTRUCTION, LLC, McAlester, OK 2008 a" 2009
Pipeline Construction Company with offices in Oklahoma, Texas and Arkansas (Bus
iness Closed)
Human Resources Manager
Managed human resources services for 700 employees in 3 states. Support include
d employee relations, training, compensation and benefits administration.
a Implemented first-ever Human Resources office to meet State & Federal complian
ce for 7 field offices in Oklahoma, Texas and Arkansas.
a Reduced payroll and new hire paperwork errors by creating procedures reducing
incomplete paperwork to main office. Payroll errors dropped 15% which reduced p
rinting of manual checks.
a Project Lead to implement ADP payroll system by transferring 700+ employees fr
om Quick Books to ADP with 99% accuracy.
AFFILIATED COMPUTER SERVICES, INC., Dallas and Austin, TX 2001 a" 2008
Senior Learning & Development Consultant, Austin, TX 2008
Conducted learning, job and task analysis. Presented information in a clear, co
ncise, and usable format.
a Assessed the needs of Management to create a Leadership Development course. P
rovided training to 40 managers to improve leadership qualities, improve manager
/employee relations and reduce turnover.
a Partnered with a variety of team members and organizational stakeholders to im
prove communication between ACS and subcontractors. Outcome created a task forc
e that implemented a newsletter and cross-organizational fundraisers for nonprof
it organizations.
MICHELE NOWELL PAGE TWO
AFFILIATED COMPUTER SERVICES, INC.
Senior Human Resources Representative, Austin, TX 2004 a" 2008
Transitioned and established all HR functions for the new Texas Medicaid Healthc
are Partnership. Partnered with recruiting to onboard 1000+ employees in 7 mont
hs. Actively managed and accepted ownership and accountability for all people-r
elated issues in 6 multi-functional business groups in Central Texas. Reduced 6
business units to 3, including physical relocation of offices and integration o
f 340 employees to new payroll/benefits.
a Partnered with all levels of management regarding employee relations issues, p
olicy implementation, performance management, training, pay and benefits compens
ation to lessen the companyas exposure to liabilities.
a Conducted complex investigations relating to sexual harassment and violence in
the workplace as well as other human resources policy-related violations.
a Implemented Activity Based Compensation (piece rate) for mailroom production a
rea and claims processing reducing payroll expenditures and improving production
after 10 months.
Manager of Human Resources, Dallas, TX 2001 a" 2004
Managed HR Call Center and Data Entry for 25,000+ employees in multiple states,
including daily management of 13 hourly employees. Responsibility included 100%
accuracy on new hire data entry, benefits management and payroll changes. Call
Center answered all benefits and payroll questions for all ACS employees.
a Partnered with Recruiting and Payroll on 15 Acquisitions/Outsourcing projects
involving 5,670 employees.
a Project Lead on 2 acquisitions with 3,200 employees and zero pay or benefits i
ssues. Audit reconciliation recovered $30,000 in charges that were not part of
the acquisition.
a Saved ACS $23,000 in incorrect charges through monthly Benefits Reconciliation
.
RURAL TELEPHONE, INC., Lenora, KS 1996 a" 2001
Director of Human Resources
Directed all day-to-day activities of the Human Resources Department with a staf
f of 5. Administered employee benefit programs, retirement, 401k, life, AD&D, v
acation, sick leave, FMLA, and Section 125.
a Served as one of 7 Directors to set vision and growth for the company. Partic
ipated in annual Business Retreat to establish annual budgets and expansion proj
ects
a Created Human Resources Department from start-up. Designed job descriptions,
compensation plans and safety programs. Designed an Employee Handbook, created
policy and procedures and training programs.
EDUCATION
AAS, Business Management, Colby College, Colby, Kansas
Society of Human Resources Management Certificate Program, University of Texas,
Dallas, Texas
Professional Development
a BLR California Law Update 2010
a The Essentials of Human Resources
a Substance Abuse Training in the Workplace
a Progressive Discipline and EEO
a Coaching & Teambuilding Skills