Long-term User Experience

Evangelos Karapanos
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Tampere, 1st June 2011
• 20faculty
– 14countries,8languages
• Areas:
– 11CS,2physics/electronics,
2psychology,2architecture,
2design,2art,2other
Leonel Nóbrega
IanOakley LuisGomes
ValenHna Nisi
Paulo Sampaio
Gonçalo Gouveia
Laura Rodríguez
Vassilis Kostakos
Jos vanLeeuwen
NunoNunes
Larry ConstanHne
Eduardo Fermé
Néstor Catano
MonchuChen
Pedro Campos
Barbara Pizzileo
RonSalden
Evangelos Karapanos
DavidAveiro LuisGomes YoramChisik
MSc HCI & Entertainment Technology
Industry Involvement
Long-term User Experience
Evangelos Karapanos
!"#$%&'()%* +%,)"-)"'()%* +.$%(/,'()%*
Tampere, 1st June 2011
48% of returned products are not attributed to a
violation of product specifications
Soft Reliability
Are we facing a new reality?
problems rooted early
in (concept) design phase
failure to truly incorporate it in one’s life
Why to study long-term use?
learnability
versus
long-term usability
Mendoza, V., & Novick, D. G. (2005). Usability over time. Proceedings of the 23rd annual international conference on Design of
communication: documenting & designing for pervasive information, 151-158.
Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J. (2009). User experience over time: an initial framework. In CHI '09:
Proceedings of the 27th international conference on Human factors in computing systems (pp. 729-738). New York, NY, USA: ACM.
novelty
&
typicality
Not only a perceptual phenomenon
“when done without regard to how cultures adopt technology
over time, then today's reluctant reactions by users will
forestall tomorrow's eager acceptance.”
Saul Greenberg and Bill Buxton. 2008. Usability evaluation considered harmful (some of the time). In Proceeding of the twenty-sixth
annual SIGCHI conference on Human factors in computing systems (CHI '08). ACM, New York, NY, USA, 111-120.
Howdousersformoverallevalua/vejudgments
aboutinterac/veproducts?
Hassenzahl,2004
Anexploratorystudy
UserexperienceoverHme
Karapanos, E., Hassenzahl, M., & Martens, J.-B. (2008). User experience over time. CHI ’08 extended abstracts on Human factors in
computing systems (pp. 3561-3566). Florence, Italy: ACM.
Itemsclosetogetherarehighlycorrelated.Linesrepresentclusters.
Anexploratorystudy
UserexperienceoverHme
Karapanos, E., Hassenzahl, M., & Martens, J.-B. (2008). User experience over time. CHI ’08 extended abstracts on Human factors in
computing systems (pp. 3561-3566). Florence, Italy: ACM.
Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J. (2009). User experience over time: an initial framework. In CHI '09:
Proceedings of the 27th international conference on Human factors in computing systems (pp. 729-738). New York, NY, USA: ACM.
appropriation
What makes for positive experiences in the long run?
Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J. (2009). User experience over time: an initial framework. In CHI '09:
Proceedings of the 27th international conference on Human factors in computing systems (pp. 729-738). New York, NY, USA: ACM.
Nowthinkofthethreeexperiencesthatwereforyoupersonallymost
sa.sfyingorunsa.sfyingexperiencesoftoday.Please,useyour
ownfeelingoradefini.onofwhat“sa.sfying”and
“unsa.sfyingexperience”means.Takeacoupleofminutestobe
suretocomeupwiththreemostcrucialexperiences;youmayalsowanttowrite
themdownforyourself.Wewantyoutobeopenastowhichexperiencesto
report.
Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J. (2009). User experience over time: an initial framework. In CHI '09:
Proceedings of the 27th international conference on Human factors in computing systems (pp. 729-738). New York, NY, USA: ACM.
Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J. (2009). User experience over time: an initial framework. In CHI '09:
Proceedings of the 27th international conference on Human factors in computing systems (pp. 729-738). New York, NY, USA: ACM.
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Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J. (2009). User experience over time: an initial framework. In CHI '09:
Proceedings of the 27th international conference on Human factors in computing systems (pp. 729-738). New York, NY, USA: ACM.
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Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J. (2009). User experience over time: an initial framework. In CHI '09:
Proceedings of the 27th international conference on Human factors in computing systems (pp. 729-738). New York, NY, USA: ACM.
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Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J. (2009). User experience over time: an initial framework. In CHI '09:
Proceedings of the 27th international conference on Human factors in computing systems (pp. 729-738). New York, NY, USA: ACM.
Trends in computing

From usability to experience

From use to behavior change

From use to participation
from usability to experience
from use to persuasion
from use to participation
Zimmmerman et al. (2011) Field trial of Tiramisu: crowd-sourcing bus arrival times to spur co-design. In Proceedings of CHI’11.
Why to study long-term use?

learning versus long-term usability

novelty & typicality

appropriation

Trends in computing

From usability to experience

From use to behavior change

From use to participation
“Longitudinal”paradigmsinHCI
Cross-sec8onal Repeatedsampling
Longitudinal Retrospec8ve
Thankyou
Relevantpublica8ons
• Karapanos,E.,Zimmerman,J.,Forlizzi,J.,&Martens,J.(2009).Userexperienceover
8me:anini8alframework.InCHI'09:Proceedingsofthe27thinterna/onalconference
onHumanfactorsincompu/ngsystems(pp.729-738).NewYork,NY,USA:ACM.
EvangelosKarapanos
ekarapanos.com

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