PROJECT MANAGER/CLIENT MANAGER

Seasoned and exceptionally intuitive professional, with accomplished qualificati

ons in operational, consulting, and technical dealings. Show competency in direc
ting daily business operations focused on strategy formulation, commercial risk
management, governance and compliance, budget control, and profitability improve
ment. Possess an innate ability to translate complex client requirements into te
chnical analysis. Proven success in creating win-win solutions for clients and
internal teams through innovative solutions.

MASTERY FIELD
- Project Management and Operations
- Business Process Optimization
- Cost Benefit Analysis
- Risk Assessment/Management
- Quality Control and Regulatory Compliance
- Corporate Leadership and Team Building
- Financial Analysis and Projections
- Contingency Planning
- Continuous Process and Performance Improvement
- Data Integrity

PROFESSIONAL HISTORY

Aon Hewitt (Formerly Hewitt Associates, LLC) Orlando, FL

HEALTH AND WELFARE BENEFITS SERVICE MANAGER Jun 2009-Present
Implement change control management, which involves: scope, definition, and requ
irements documentation, client communication and consulting on best approaches,
analysis, as well as client acceptance testing administration of completed work.
Perform efficient plan management and client consulting while introducing and a
nalyzing all requirements changes. Render professional assistance in the analysi
s and scoping discussions to identify the finest solutions for the client while
maintaining system integrity. Instrumental in producing provisional training for
all customer service representatives.
Key Contributions:
- Simultaneously functioned as Operations Manager and Benefit Service Mana
ger in handling daily business operations for large market client
- Displayed unsurpassed leadership in overseeing requirements updates acro
ss the Southeast Business Group with 10 clients
- Competently led and developed the project plan to verify that teams comp
lied with their Annual Enrollment training schedules and were able to deliver ti
mely and efficiently
- Demonstrated primary leadership through 3 COBRA Subsidy extensions that
were signed into law in 2010; originated the system changes and communicated imp
act to the client and their participants
- Attained a nomination to participate in the Multi-Cultural Diversity Lea
dership Team with the upper management who have caused vital contributions to th
e company

LEAD SYSTEMS ANALYST ADVANCED Jan 2007-Jun 2009

Monitored all efforts for the current and future iterations as well as enhanced
integrated systems and testing strategies for the team. Interfaced with client t
o explain change order analysis and complex technical requirements. Evaluated pr
oject status, prioritized risk, and escalated tasks as necessary. Completed soft
ware configuration work within cost-budget.
Key Contributions:
- Formulated a requirements template to be utilized with third party healt
h plans and clients, eventually being delivered nationally and used as an effect
ive business standard
- Accurately monitored more than $1.2 million worth of revenue-generating
change orders from a single client in FY07
- Successfully administered the 2008 Annual Enrollment for a of more than
25,000 employees and surpassed all external deadlines in spite of requirements b
eing over 3 months late

PEOPLE MANAGER Jul 2004-Oct 2007

Provided direct supervision to a group of professionals, leading them to persona
l and professional growth. Executed several behavioral interviews for all positi
ons within the Implementation Delivery Group. Worked closely with other managers
to fairly calibrate salaries for all associates in the current payroll.
Key Contributions:
- Productively created and cultivated long-term relationships with associa
tes, conveying ideas of the firmâ⠬⠢s directions and their impact on these goals
- Instrumental in implementing a new hire orientation program for the Impl
ementation Delivery Group, which was subsequently provided to all delivery group
s in Orlando

LEAD SYSTEMS ANALYST Apr 2005-Jan 2007

Provided expert oversight to 4 multi-million dollar clients in maintaining datab
ase integrity, processing configuration and systems analysts to construct new so
ftware releases, and interfaced with the client on new, revenue-generating proje
cts yearly.
Key Contributions:
- Directed a multi-million dollar, multi-service implementation, including
data conversion, requirements, systems analysis, and risk management.
- Initiated a Lead Systems Analyst network for the Orlando office to modif
y position role and function
- Managed the assessment of 5 client teams in the implementation of SDLC g
uidelines and best practices in the realms of project management, and production
deployments, resulting in continuity between teams, reduction on costs by remov
ing redundant activities, and enhanced work balance.

SYSTEMS ANALYST Jul 2004-Apr 2005

Monitored deadlines, educated associates through processes, and guided them in t
heir daily activities. Analyzed all technical configuration and test plans for q
uality assurance.
Key Contributions:
- Dynamically led the 2005 Annual Enrollment for multiple client teams in
the Implementation Delivery Group, verifying clear and concise requirements whil
e accurately estimating cost, time, and resources required to complete the entir
e enrollment
- Spearheaded the Delivery Group Engagement Team to strengthen the groupâ⠬⠢s invol
ent

LEAD BUSINESS SYSTEMS ANALYST Jan 2002-Jul 2004

Mentored business systems analysts to enhance their technical skills, independen
t project planning and execution, client plan provisions, and communication skil
ls.

BUSINESS SYSTEMS ANALYST Apr 2001-Jan 2002

Comprehensively researched and interpreted issues/enhancements to generate the m
ost effective solution. Evaluated and converted various plan provisions into sys
tem specifications to construct strategic resolutions.

Leapfrog Smart Products, Inc. Maitland, FL

NETWORK ADMINISTRATOR Jun 2000-Mar 2001
Managed daily business operation of the corporate network and support center; re
ported directly to the Vice President of IT. Produced and updated technical docu
mentation on all software and hardware.

Hughes Supply, Inc. Orlando, FL

PC SUPPORT ANALYST Mar 1999-May 2000
Processed work and course flows between departments and outside vendors; complie
d with department and inter-department workflow procedures and policies.

EDUCATION
BACHELOR OF SCIENCE IN MANAGEMENT INFORMATION SYSTEMS: 2000
University of Central Florida ~ Orlando, FL
Six Sigma Green Belt: 2008

COMMUNITY INVOLVEMENT
Junior Achievement ~ Job Shadowing Program ~ College Recruiting Project Success
~ Time to Read Program