7C S OF COMMUNICATION

Seven C s of Communication means to write or compose correct or effective messages by applying some certain rules or principles. These principles are known as seven C s of communication which are as follows: 1- Correctness 2- Completeness 3- Conciseness 4- Clarity 5- Creativeness 6- Courtesy 7- Consideration 1- Correctness: Correctness means that there is no mistake of grammar, punctuation and spellings. It should be grammatically correct. All information should be accurate and timely. In our messages we should include fact words and figures, writing should be perfect and clean, language should be of correct level and there should be proper grammar punctuation, spelling and paragraphing. If our message or documents is not of good level of correctness then it has no effect on reader so it may cause lot of difficulties. So the objective of communication will be failed. Double check your spellings and grammar. So proof read it before you send it.

2- Completeness: It means that our message should include all necessary facts and background information. It should include everything the reader needs for the reaction we desire. We must include all information which our reader wants. We should be answered all questions, gave examples if necessary. If our message will not be completed to bring desirable results then the reader will not be convinced by us. So we should keep it in mind that partial information would not work if we have to survive. 3- Conciseness: Conciseness means to convey information in fewest possible words. We should keep in mind the reader s knowledge of the subject and their time constraints. So our message should complete without being wordy.

Consideration: Consideration means the message with the receiver in mind. Courteous message always makes it place in heart because it shows lot of respect and sincerity.Clarity: It means that we have a definite purpose of writing and make sure it is clearly communicated up front. Keep your reader's needs in mind as you write. 5.Courtesy: Courtesy means that to show our expressions and respect to the reader. Courtesy is more important and advantageous in business writing than it is in face to face communication and conversation. 7. right spellings and accurate facts and figure. proper punctuation. So our message should be comprehensible.The writer is a looser if he was unable to convey information in fewest possible words because none have enough time to read wordy messages. Courteous message strengthen present relations and make new friends. And try to show reader benefit and interest in reader. Straight narrative) to communicate our message. . 'Why should my reader spend time reading this?' We should focus on us despite on others. graphics. We should try to visualize our readers their desires problems emotions circumstances and possible reaction to our request. We should use right level of language. Clarity demands us that each and every points and aspects of our message should be clear to the reader. 4. Our message should include different formats so that the reader may understand our ideas without getting trouble. ideal list etc.Creativeness: Creativeness means to use different formats (vs. 6. It should include Q/A format. Ask yourself. We should answer our mail promptly.

the more they feel like part of the team. Confidence in self and team affects the amount of energy a team member invests in an endeavor.are offered. and celebrate team success at important milestones. To enhance feelings of inclusion. solicit their input. When ideas -. leaders need a clear picture of the seven elements high-performance teams have in common. leaders should consider three factors that affect the level of individual contribution: inclusion. But is the vision clear? To effectively implement teams. When there is a meeting of the minds on the big picture this shared purpose provides a backdrop against which all team decisions can be viewed. and empowerment. and values statements that are in alignment with those of the corporation but reflect the individuality of each team.7 Keys to Building Great Workteams Suzanne Willis Zoglio. The time spent up front getting all team members on the same track will greatly reduce the number of derailments or emergency rerouting later. Once a shared purpose is agreed upon.member turn-off. confidence. Individuals are willing to put aside personal needs for the benefit of the work team or the company. improved customer service. To enhance balanced participation on a work team.even wild ideas -. The benefits are clear: increased productivity. 1. employee empowerment. vision. or worse . values.D. Ph. and goals as important criteria for acceptable solutions. and. the team uses alignment with purpose. invite them to do so. To enhance team commitment leaders might consider inviting each work team to develop team mission. Goals are developed with corporate priorities in mind. 2002) Fostering teamwork is a top priority for many leaders. But if a few team members shoulder most of the burden. let them know they were missed. Commitment is the foundation for synergy in groups. the more they contribute. CONTRIBUTION The power of an effective team is in direct proportion to the skills members possess and the initiative members expend. and support an atmosphere of collegiality. If team members miss meetings. If it appears that the investment of hard work is likely to end in success employees are more likely to . If employees are not offering suggestions at meetings. These statements should be visible and "walked" every day. (Published January 15. 2. Team members understand how their work fits into corporate objectives and they agree that their team's goals are achievable and aligned with corporate mission and values. When conflict arises. more flexible systems. each team can develop goals and measures. show appreciation for the initiative. focus on continuous improvement. the team runs the risk of member burnout. Teams also need self-leaders who take responsibility for getting things done. Work teams need people who have strong technical and interpersonal skills and are willing to learn. COMMITMENT Commitment to the purpose and values of an organization provides a clear sense of direction. the more members contribute. The more individuals feel like part of a team. leaders need to keep work team members informed. Team ground rules are set with consideration for both company and individual values.

This can only happen in an atmosphere where team members show concern. leaders can highlight the talent. members must provide honest feedback. and respected for their experience. and the use of language as well as in meeting management. 4.A. 3. COMMUNICATION For a work group to reach its full potential. model of effective team member behaviors (follow-through. coaching. and focus on solutions. assessment and professional development opportunities. The following F. success seems unlikely. the job will be done. In increasingly complex organizations. and risk making mistakes. given the right training. The former energizes. experience. they feel enabled and invest more. responding. everything that they do --or don't do---impacts someone else." Members trust that when a colleague agrees to return a telephone call. To do so requires a trust level supported by direct. attend a meeting. or want. timeliness. read a report. as well as keep past team successes visible.T. To assess work performance. To enhance team communication. It is also important to have team members evaluate how well they support the contribution of others. Follow-through One of the most common phrases heard in groups that work well together is "You can count on it. honest communication. talk to a customer. not problems. and spirit) may serve as a guide for helping teams identify behaviors that support synergy within the work team. members must be able to say what they think . and generally making all feel welcome. share new or unpopular ideas. feedback and consensus building. COOPERATION Most challenges in the workplace today require much more than good solo performance.contribute.C. . To breed confidence on a work team. joking. Open communication is equally important to a team's success. Leaders can facilitate cooperation by highlighting the impact of individual members on team productivity and clarifying valued team member behaviors. and positive --plays a vital role in creating such cohesiveness. Friendly communications are more likely when individuals know and respect one another. When workers are involved in decisions. accept constructive criticism. open. and address issues head-on. Team members show caring by asking about each other's lives outside of work. and accomplishments represented on the team. investment of energy will wane. success depends upon the degree of interdependence recognized within the team. The confidence of team members can be bolstered by providing feedback. ask for help. need. Communication --when it is friendly. When members talk about what they like. trust one another.S. Team members are keenly aware that as part of a team. If. it is quite different from wailing about what annoys or frustrates them. accuracy. Positive communication impacts the energy of a work team. leaders can provide skill training in listening. There will be follow-through. respecting individual differences. the latter demoralizes. or change a behavior. creativity. on the other hand. Another way to balance contribution on a work team is to enhance employee empowerment.

You can't have your way all of the time. trust and creativity will all increase. For example. Leaders can help work teams by addressing these "rules" of team spirit: value the individual. welcome new members. The problem is not that differences exist. Timeliness When work team members are truly cooperating they respect the time of others by turning team priorities into personal priorities. clearly a reflection of personal pride. arriving for meetings on time. and shift their thinking from a point of view to a viewing point. they may sweep conflict under the rug." If team members can learn to shift any negative mental . Of course. They take on the form of tension. You answer questions such as "How would I feel if I were that person being criticized in front of the group?" "What would motivate me to say what that person just said?" Affirmations are positive statements about something you want to be true. instead of saying to yourself right before a negotiating session. and . it'll slow down the meeting. and affirmations. about other parties involved. share successes.you must develop a generous spirit. shifting shoes. Reframing is looking at the glass half-full. instead of half-empty. and prepared.to add value . If people believe that conflict never occurs in "good" groups. but in how they are managed." Shifting Shoes is a technique used to practice empathy by mentally "walking in the shoes" of another person." consider this thought: "If we negotiate this difference. such risk is greatly reduced in a cooperative environment where members forgive mistakes. comfortable. communicate openly. hidden agendas. old hurts. Creativity Innovation flourishes on a team when individuals feel supported by colleagues. and misunderstandings for very long. CONFLICT MANAGEMENT It is inevitable that teams of bright." Accuracy. manage differences. no rug is large enough to cover misperception. sharing information promptly. and about their own ability to manage conflict. communicating succinctly. also demonstrates a commitment to uphold the standards of the team. the team will be able to maintain trust and tap the collective power of the team.Accuracy Another common phrase heard in effective work groups is "We do it right the first time. clustering questions for people. "I am calm. develop team trust. Three techniques that help members shift obstructing paradigms are reframing. and asking "Is this a good time?" before initiating interactions. if leaders help work teams to manage conflict effectively. Work teams manage conflict better when members learn to shift their paradigms (mindsets) about conflict in general. ill feelings. Although taking the lead in a new order of things is risky business. 5. force yourself to say. Instead of thinking "If I address this issue. thus generating team pride. respect individual differences. and stubborn positions. On the other hand. Soon the differences reappear. " I know I'm going to blow up". Spirit Being on a work team is a bit like being part of a family. diverse thinkers will experience conflict from time to time.

writes "The surviving companies will. above all. "lending" personnel during flu season. team needs. they can also reduce resistance to change by providing vision and information. to team members. and quality measures. They engage in win/win negotiating to resolve differences. successes. and by modeling a positive attitude themselves. members discuss team performance in relationship to corporate priorities. To build stronger connections with other groups. equipment. They ask for feedback on how they can better serve them. peer support manifests itself in many ways." It is no longer a luxury to have work teams that can perform effectively within a turbulent environment. create occasional team projects outside of work.tapes to more positive ones. inviting representatives to their own team meeting. books. CHANGE MANAGEMENT Tom Peters. Management priorities. or even improvement ideas. schedule team lunches. share resources. videos. cover for each other in a pinch. A few ideas for developing and maintaining such connections are: allow time before and after meetings for brief socialization. work teams might consider: scheduling monthly cross-departmental meetings. They treat requests from these colleagues with the same respect shown to external customers. offer suggestions for improvement. and questions should flow in the other direction. and they share resources such as training materials. take training together. It is a necessity. and find ways to celebrate together. leaders should acknowledge any perceived danger in the change and then help teams to see any inherent opportunities. Leaders can encourage such connection by keeping communication lines open. and provide feedback to one another on development. Teams that connect well with other work groups typically think of those groups as "internal customers". . they will be able to shift obstructing paradigms and manage conflict more effectively. customer feedback. They consider team needs in light of what's good for the whole organization and what will best serve joint objectives. in Thriving On Chaos. and combining efforts on a corporate or community project. To compete effectively. They can provide the security necessary for teams to take risks and the tools for them to innovate. Teams must not only respond to change. congratulate each other publicly. and to other work teams. be flexible responders that create market initiatives. To assist teams in the management of change. Colleagues volunteer to help without being asked. but actually initiate it. successes. When a work team is connected to the organization. 6. and headaches should flow one way. 7. This has to happen through people. When a work team has developed strong connections among its own members. leaders must fashion a network of skilled employees who support each other in the achievement of corporate goals and the delivery of seamless service. CONNECTIONS A cohesive work team can only add value if it pays attention to the ongoing development of three important connections: to the larger work organization. circulate member profiles.

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