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Dorchester, MA 02121
Cell: (857) 212-6434

Professional Skills
Proficient in front desk operations, patient scheduling, and bookkeeping
Working knowledge of HIPAA and OSHA
Knowledge of billing and insurance using ICD9 and CPT
Adept in medical terminology I & II
Type at least 50 wpm
Software: Microsoft Office Suite, Meditech, Medical Mastermind, Medisoft, IDX,
CRT, and familiarity with REVS/MMIS GE IDX, NEHEN patient.
Education Fisher College, B.S. Human Services, 2012
Kaplan College, Associate of Applied Science, Health Information Management, 200
Employment History
Registration Specialist 03/10 - 06/10, Dana Farber Cancer Institute Boston, MA
Access Management, Spherion Temporary Staffing
Received, screened, interviewed, and registered patients
Obtained patient histories and insurance approvals
Verified demographics and insurance information
Collected, verified, recorded, and maintained data on clinical activity and re
Strong knowledge of the entire insurance process
Knowledge of patient registration procedures, documentation, and medical termi
Professional demeanor
Strong computer and software skills
Patient Service Coordinator 02/10 - 03/10, TUFTS New England Medical Center
Boston, MA
Speech and Audiology Department, Spherion Temporary Staffing
Interviewed and registered patients
Scheduled and processed electronic referrals in the computer
Prepared patient charts and intake forms for upcoming appointments, according
to HIPAA regulations
Ensured encounter forms were properly filled out and processed billing request
Scheduled patient appointments for the clinics
Input physicians orders for patients x-rays into computer system
Prepared exam rooms for patients visits and escort patients
Sorted through clinical notes and forwarded to doctors according to services r
Answered and directed incoming calls
Alumni Associate (Work Study Student) 06/09 - 09/09, Cambridge College
Cambridge, MA
Updated new scholarship foundation profiles using MS Word and Excel
Assisted Director of Alumni Relations with alumni donation campaign
Screened phone calls
Created mailing list
Processed and documented donations that were received
Upgraded graduate demographic information
Created student scholarship acceptance letters
Assistant Manager 05/08 -04/09, Kirklands Home Store, Prime Outlets
Hagerstown, MD
Assisted in managing all processes of store operations to maximize store sales
and profits
Communicated timely information to the Store Team Leader
Assisted in training of new hires
Established and maintained relationships with customers to increase sales
Grew repeat business through credit card, email, and designer programs
Assisted in timely completion of paperwork for opening and closing procedures
Fraud Early Warning Representative 07/04 - 05/08, Citigroup
Hagerstown, MD
Sears Credit Card Accounts
Data Analysis - researched and reported compromised accounts
Demonstrated organizational and communication skills both oral and written
Verified Credit Bureau information pertaining to customer credit card protecti
Application Approvals
Verified potential card members applications
Updated customer information for Citibank credit card approvals
Dedicated and well qualified customer service representative
Assisted with customer approval and declination accounts/applications
Data Entry Clerk 07/04 - 11/07, Merkle Response Services
Hagerstown, MD
Keyed batches of donor demographic information and donation amount daily
Encoded over 2000 donor checks using a Fuji encoding machine
8,000 to 10,000 keystrokes
Input donors demographic information into computer to look up donor identifica
tion numbers
Trained new hires for designated departments
Financial Counselor, Admitting Office 02/98 - 2001, Accountemps Staffing
Boston, MA
Brigham and Womens Hospital
Consulted patients on applying for free-care or Medicaid
Verified all commercial insurance carriers and pre-certifications
Assisted in the scheduling and confirmation of outpatient surgeries
Processed and prepared all PCP referrals
Performed claims adjudication for Medicare claims
Billing Supervisor-Pediatrics, Psychiatry 05/97 - 01/98
Boston, MA
Randstad Temporary Staffing, Childrens Hospital
Processed all out-patient physician bills
Verified all commercial insurance carriers and masshealth/self pay
Provided office support to clinical staff
Collected A/R payments and co-payments
Processed DSM-Diagnostic Statistical Manual Coding
Oriented and trained new hires within the billing department
Certified Claims Associate 04/92 - 1997
Quincy, MA
Blue Cross Blue Shield Of Massachusetts
Processed BCBSMA Medical Claims
Researched and resolved claims adjudication
Verified correct ICD-9 coding for patient claims
Provider Credentialing Associate
Researched provider contracts and reviewed physician applications
Verified Physician Board Of Medicine Licensure
Processed (BCBSMA) contracts
Drafted welcome letters and spreadsheets on Mac 95