You are on page 1of 3

JOSEPH C. SARNO Phone: (508) 881-4422 / {Mobile} (617) 512-6288 | Email: JCSarno@verizon.

net Address: 10 Hunting Hill Lane * Ashland, MA 01721 SUMMARY OF QUALIFICATIONS Outgoing forward thinking business leader offering 25+ years of assertive, compe lling style that has proven to be inspirational and profitable. Versatile execut ive strategist, recognized for having excellent marketing skills, exceptional sa les abilities, and sound business acumen. Progressive, decisive, and innovative, highly valued for expertise interpreting corporate vision and strategy, transla ting objectives into actionable plans, and providing decisive leadership to mult i-functional, cross cultural teams. Respected by superiors, peers, and clientele for being highly collaborative and interpersonal. Currently seeking an Executiv e Management/Sales position which will effectively utilize all acquired skills, abilities, and areas of expertise as follows: * * * * * * * * * * * Business Operations & P&L Management Sales / Sales Management Staff Training/Supervision Relationship Management Team Building/Leadership Sales Techniques/Strategies Marketing/Advertising Business/Revenue Growth Call Center Operations Strategic Planning Program Management

EXECUTIVE PROFILE FFP Global * Westborough, MA 2008 - Present Chief Operating Officer Assumes full responsibility for Sales & Operations for both the Contact and Fulf illment Centers in MA and CA, as well as for managing 8 direct reports and overs eeing P&L of $18M annually. Handled client interaction and continuous improvemen t for all phases of the business. Selected Achievements * Acquired 9 new clients in first year, worth over $2M, while taking on the COO role in the 7th month of employment. * Applied and secured acceptance into the Department of Defenses Central Contrac tor Registration (CCR) data base and began bidding on large government contracts . * Executed an offshore call center agreement and partnership (India) signing a s ervice agreement in January of 2010, allowing FPP Global to compete for offshore opportunities. * Achieved average annual savings of $133K by renegotiating all carrier and pack aging vendor contracts. Vantage Deluxe World Travel, Inc. * Boston, MA 2007 - 2008 Vice President, Call Center Services Held P&L responsibility for this $200M international travel organization, compri sed of 3 divisions including Telesales, Customer Service, and Outbound/Group Sal es. Hired and partnered with outside vendors to build strong relationships, incl

uding sales follow-up, customer qualification, and customer satisfaction surveys . Selected Achievements * Led a small team of 6 direct reports to continue sales growth of 14% annually, averaging approximately $1M in sales per day. * Restructured corporate sales and customer service training while documenting a nd cataloging all P&P and building new sales manuals. * Deployed a new online reservation system and call center IS&T restructure, spe cifically Genesys VTO, and other new technologies in customer communication. WPI Advertising, Inc. * New York, NY 2001 - 2007 Vice President Directed the national sales team selling advertising for the AT&T National Tollfree Directory, a former client of Cross-Industry Communications and Protocol Co mmunications. Managed national clients for the company's CMR division (Certified Marketing Representative), overseeing $3.6M of national yellow page revenue. De veloped and executed all sales training. Selected Achievements * Achieved personal sales representing 40% of gross sales annually. * Introduced a new internet platform to a shrinking print advertiser base and re -energized the product. * Strengthened CMR client relationships by introducing a new communication plan and onsite visits.

JOSEPH C. SARNO PAGE 2 EXECUTIVE PROFILE - CONTINUED Protocol Communications, Inc. * Boston/Worcester, MA {Protocol purchased CIC in 1999} 1999 - 2001 Vice President | General Manager Supervised P&L, operations, and the center's sales representatives in 2 strategi c locations. Directed call center expansions in both locations from inception to completion, as well as established, implemented, and maintained all policies an d procedures. Selected Achievements * Strategically managed the sales plan, forecasts, and business development, res ulting in a 33% growth rate from $6M to $8M in 17 months (Boston). * Increased the Worcester account base, representing yearly revenue by $1.4M, wh ile improving overall business performance and client relationships ensuring the highest levels of customer satisfaction * Led the complete transformation of Information Systems infrastructure and Best Practices, increasing productivity by 15% from Jun. 1999 to May 2000. Cross-Industry Communications, Inc. * Boston, MA 1992 - 1999 Vice President | Chief Operating Officer Led operations and staff for this 150-station integrated marketing contact cente r with responsibilities including client satisfaction, business development, inf ormation systems, and training program design/development. Selected Achievements

* Increased revenue from $2.5M to $8M over 8 years. * Successfully designed and launched the B2B Air Miles Program in the U.S., repr esenting a $2.3M run rate during the first 6 months. * Effectively managed P&L for the company's largest account, AT&T, including 25 sales people and gross sales of $7M per year. * Cultivated and nurtured relationships with an expansive client base including American Express, Lucent Technologies and clients like SwitchBoard.com and JobDi rect.com Offline Micros, Inc. * Boston, MA 1990 - 1992 Vice President Managed operations, including computer rentals, leases, sales and customer servi ce while directing a staff of 17. Selected Achievements * Launched new sales operations and strategies in Eastern Europe. * Developed and implemented direct mail campaigns, expanding company revenues by 18% and the New England client base by 11% (representing over $1.4M in an 18-mo nth period). InfoPlus, Inc. * Needham, MA 1985 - 1990 Vice President of Sales Led 9 district sales managers with over 100 sales representatives for an aggress ive Yellow Page publisher. Developed and executed all sales and marketing progra ms and represented advertising sales and program strategies to the company's lar gest clients and prospects. Selected Achievements * Increased revenue from $14.2M to $23.5M in less than 2 years. * Redesigned territory assignments and sales team reporting systems, increasing sales and staff retention. District Sales Manager Hired, trained, and managed a team of 12 - 15 sales representatives. Selected Achievements * Assisted in building this start-up organization, pioneering new technology and sales effort into one of the INC 500 fastest growing companies (1987). * Top District Sales Manager and Presidents Club Member in 1986, 1987, and 1988. EDUCATION & TRAINING Northeastern University | Bachelor of Science Program, Business Administration Professional Sales Courses | J. Douglas Edwards, Tom Hopkins, Gene Chamberlain, Bob Tacy, Richard Tosti ACTIVITIES * All Sports | Little League Baseball Coach | Avid Reader | Photography | Music